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Updated on: October 23, 2020

Zendesk Support

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Overview

Summary

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..read more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..read more

With monday.com, you can better plan, organize and track your work from one centralized, visual and collaborative work space. It is intuitive and easy to use, which means that your team members can get up and running quicker by just sending them an email. Monday.com prioritizes flexibility to ensure that each team has a workflow that adopts to how they work. Easy onboarding, fast adoption With monday.com, you can plan everything you do in a very visual way, which makes it easier to stay on top of your tasks and not fall behind. You can agiley pivot from one strategy and challenge to the next, while adapting the way you work and your workflows. This solution provides an at a glance overview of the status of your workflows and projects so you can easily track the progress of each of them. To start off, all you have to do is to pick a template and you can then customize it to fit the needs of your company and match the structure of your workflows. ..read more

Features

Alerts (Escalation)

Automated Routing

Budget Management

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

IT Project Management

Idea Management

Incident Management

Issue Management

Kanban Board

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Milestone Tracking

Multi-Channel Communication

Percent-Complete Tracking

Portfolio Management

Project Planning

Project Templates

Recurring Task Management

Requirement Management

Resource Management

Self Service Portal

Social Media Integration

Status Tracking

Surveys & Feedback

Task Management

Ticket Management

Time & Expense Tracking

Timeline View

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Bruno, California / +1 (866) 832-3090

San Francisco, California / +1 (415) 418-7506

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Sprout
Free

For getting started

Features

  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • 24 x 7 email support
  • 24 x 5 phone support

Add-Ons

1. Freddy Ultimate : $75 per Agent per Month + $500 for 5000 Freddy sessions per Month

  • Auto Triage for Custom Fields
  • RoboAssist (RPA Connectors)
  • Assist Bot
  • Canned Response Suggester
  • Analytics

2. Freddy Self-service: $100 for 1000 Freddy sessions per Month

  • Chatbot Builder
  • API Connectors
  • Intent Detection
  • Rich media interactions
  • Custom CSS & JS
  • Custom Parameters
  • WhatsApp Integration
  • Facebook Messenger Integration
  • Multilingual Bots
  • Analytics
  • Bot Activities
  • Agent Handover

3. Field Service Management: $29 per Field employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Blossom
$19 /User/Month

For standard support

Features

  • Includes features of Sprout plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA Management
  • Business Hours
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Garden
$45 /User/Month

For getting efficient

Features

  • Includes features of Blossom plan, plus
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Multilingual Knowledge Base
  • Custom Apps
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Estate
$69 /User/Month

For stellar performance

Features

  • Includes features of Garden plan, plus
  • Round-robin Routing
  • Custom Roles
  • Portal Rebrand
  • Custom Reports and Dashboards
  • Customer Segments
  • Versioning in Knowledge Base
  • Multiple Products
  • Dynamic Ticket Forms
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Forest
$125 /User/Month

Perfect for enterprises

Features

  • Includes features of Estate plan, plus
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts (Beta)
  • IP Whitelisting
  • Agent Scripts (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Article Suggester (Freddy)
  • HIPAA Compliance
  • Includes features of Add-Ons
  • 24 x 7 email support
  • 24 x 5 phone support
Estate Omnichannel
$99 /User/Month

For stellar performance

Features

  • Includes features of Estate plan of Freshdesk, Freshchat, Freshcaller and more
  • Email, Social, Chat, Phone Channels
  • Messaging (Add-On)
  • Omnichannel Customer Timeline
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month
  • Includes features of Add-ons
  • 24 x 7 email support
  • 24 x 5 phone support
Forest Omnichannel
$169 /User/Month

Perfect for enterprises

Features

  • Includes features of Forest plan of Freshdesk, Freshchat, Freshcaller and more
  • Agent Scripts (Freddy)
  • Email Bot (Freddy)
  • Auto-triage (Freddy)
  • Omniroute
  • Chatbots (Freddy)
  • Voicebot (Freddy)
  • Speech-enabled IVR (Freddy)
  • Abandoned Call Metrics
  • IP Whitelisting
  • Includes 5000 Freddy sessions/month (Freddy)
  • Includes 5000 local incoming min/month
  • Includes features of Add-ons
  • 24 x 7 email support
  • 24 x 5 phone support
View Price Page
Essential
$5 /User/Month

Starts from $5 /agent/month billed Annually or $9 /agent/month billed Monthly

Features

  • Email and social channels
  • Basic help center
  • Web Widget and Mobile SDK
Team
$19 /User/Year

Starts from $19 /agent/month billed Annually or $25 /agent/month billed Monthly

Features

  • Includes features of Essential plan, plus
  • Custom business rules
  • Performance Dashboards
  • Public apps and integrations
Professional
$49 /User/Month

Starts from $49 /agent/month billed Annually or $59 /agent/month billed Monthly

Features

  • Includes features of Team plan, plus
  • Multilingual content
  • CSAT surveys
  • Custom reports and dashboards
Enterprise
$99 /User/Month

$99 /agent/month billed Annually or $125 /agent/month billed Monthly

Features

  • Includes features of Professional plan, plus
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Satisfaction Prediction
  • Skills-based routing
  • Launch Success Program
Elite
$199 /User/Month

$199 /agent/month billed Annually

Features

  • Includes features of Enterprise plan, plus
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption and security
  • Data center location
View Price Page
Basic
$49 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Unlimited free viewers
  • Unlimited boards
  • Over 20 column types
  • iOS and Android apps
  • File storage: 5 GB
  • Activity log: 1 week
  • Whiteboard integration
  • Embed documents
  • Kanban view
  • Embedded forms
  • Dashboards: 1 board per dashboard
  • Two-factor authentication
  • Self-serve knowledge base
  • 24/7 customer support

Standard
$59 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of basic plan, plus
  • File storage: 50 GB
  • Activity log: Unlimited
  • Zoom integration
  • Timeline view
  • Calendar view
  • Share boards with guests: 4 guests billed as 1 user
  • Map view
  • Advanced search
  • Forms customization
  • Integrations: 250 actions/month
  • Automations: 250 actions/month
  • Dashboards: 3 boards per dashboard

Pro
$99 /User/Month

For 5 users, Pricing varies based on number of users upto 200

Features

  • Includes features of Standard plan, plus
  • File storage: Unlimited
  • Share boards with guests: Unlimited
  • Time tracking
  • Chart view
  • Formula column
  • Custom tags
  • Private boards
  • Integrations: 25,000 actions/month
  • Automations: 25,000 actions/month
  • Dashboards: 10 boards per dashboard
  • Google authentication

Enterprise
Custom

For users more than 200

Features

  • Includes features of Pro plan, plus
  • Integrations: 250,000 actions/month
  • Automations: 250,000 actions/month
  • Dashboards: 25 boards per dashboard
  • Single Sign On (Okta, One login, Azure AD, Custom SAML)
  • Audit log
  • Session management
  • HIPAA Compliance
  • 99.9% uptime SLA
  • Advanced account permissions
  • Tailored onboarding
View Price Page

SCREENSHOTS

Freshdesk Screenshots
View 5 screenshot(s)
Zendesk Support Screenshots
View 3 screenshot(s)
monday.com Screenshots
View 22 screenshot(s)

INTEGRATIONS

  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • Magento
  • iContact
  • SnapEngage
  • Capsule
    NA
  • Copper (ProsperWorks CRM)
  • Dropbox Business
  • Asana
  • Slack
  • JotForm
  • MailChimp
  • Typeform
  • SurveyMonkey
  • Trello
  • GitHub
  • Todoist
  • Toggl Track
  • GitLab
  • Google Drive
  • Harvest
  • Salesforce
  • Pipedrive
  • Shopify
  • Jira

ALTERNATIVES

Top alternatives to Zendesk Support

SysAid
Front
LiveAgent
Zoho Desk
Freshdesk