Home/Incident Management Software/FireHydrant vs Rootly vs Incident.ioUpdated on: March 2, 2024

Compare FireHydrant vs Rootly vs Incident.io

77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

FireHydrant is the only full incident management software that enables you to achieve consistency throughout the incident response lifecycle, allowing you to focus on fighting fires faster. FireHydrant can automate the process from alert to retrospective, tracking, communicating, and reporting on findings so you can focus on resolution. To discover how to deal with the chaos, go to firehydrant.io.Its goal is to make the incident management process more efficient by automating repetitive manual procedures. By documenting services, it also assists firms in focusing on satisfying core SLOs and saving time. Users can document ways to automate consistent procedures in the platform's runbook forum. The runbooks are great for future reference, and they help users avoid having to repeat operations after an incident.Customizable status pages are available on the platform for delivering critical information and ensuring successful communication. Clients can also use the status pages to stay informed about incident reports. FireHydrant has a dashboard for incident data and does reliability tests. Users can use the analytics reports to discover vital information and identify areas that need to be improved. ..show more

Handoff PagerDuty alerts seamlessly to quickly assert incidents from your preferred tool, such as Slack. Involve all relevant teams automatically in seconds, not minutes.Build an automated and consistent response process and manage incidents directly from Slack to improve your reliability.With Rootly, you can react to messages with an emoji instead of copy-pasting timelines, you have endless combinations of workflow templates to encode the entire incident process, plug in and integrate with your favorite tools, automatically generate timelines, incidents, and templates, and get the fastest retrospective ever.The users will get a lot of benefits from using Rootly. Some of these benefits are that action items automatically sync with ticketing tools which can easily track follow ups, you can update your Atlassian Statuspage without leaving Slack, to keep the customers informed, determine who is doing what by quickly assigning roles, and you can page directly from Slack and Rootly will add them in.Rootly is created and designed for all IT requirements and companies of all sizes. ..show more

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

San Francisco, California

London, Great Britain

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$25 /User/Month

Features

  • Up to 5 users, billed as $300 annually
  • Starter includes:
  • Slack integration
  • Alerting tool integration
  • Zoom integration
  • 1 public status page
  • 1 fully customizable, automated runbook
  • Incident retrospectives
  • SSO
  • Up to 5 users
  • API access
Advanced
$55 /User/Month

Features

  • 5-30 users, billed monthly per user
  • Everything in Starter, plus:
  • Ticketing tool integration
  • 1 private status page
  • Unlimited fully customizable, automated runbooks
  • Infrastructure and inventory management (advanced service catalog)
  • Scheduled maintenances
  • Deploy tracking
  • Incident response metrics
  • Minimum 5 users, maximum 30 users
Enterprise
Custom

Features

  • Everything in Advanced, plus:
  • Multiple public status pages
  • Authenticated customer status pages
  • Custom data retention
  • Compliance
  • Custom onboarding
  • Bulk user discounting
  • Advanced analytics
View Price Page
Free
Free

Features

  • Up to 5 users
  • Unlimited Incidents
  • Unlimited Postmortems
  • 1 Organization
  • 5 Services & Functionalities
  • 1 Public Status Page
  • 1 Automated Genius Runbook
  • Integrations (Slack, Google Meet, Zoom, PagerDuty)
Teams
Custom

Contact us

Features

  • Unlimited Users
  • Unlimited Incidents
  • Unlimited Postmortems
  • Unlimited Organizations
  • Unlimited Services & Functionalities
  • Unlimited Public and Private Status Pages
  • Unlimited Automated Genius Runbooks
  • Unlimited Integrations (Slack, Alerting, Video Conference, Ticketing, Monitoring, Custom API)
  • Enterprise SSO
  • Dedicated Customer Success Manager
  • Dedicated Technical Support Manager
  • Custom Onboarding
  • Custom Data Retention Policies
  • Bulk user discounts
View Price Page
Starter
$19 /User/Month

Features

  • Viewers - Unlimited
  • Workflows - 3
  • Custom Field - 5
  • Integration - 2
  • Support - Slack Community
  • Response SLA - 3 days
  • Data Retention - 1 month
Pro
$28 /User/Month

Features

  • Viewers - Unlimited
  • Workflows - 10
  • Custom Field - 10
  • Integration - Unlimited
  • Advanced Insights
  • Private Incidents
  • Support - Live Chat
  • Response SLA - 1 days
  • Data Retention - Unlimited
Enterprise
Custom

Features

  • Viewers - Unlimited
  • Workflows - Unlimited
  • Custom Field - Unlimited
  • Integration - Unlimited
  • Advanced Insights
  • Private Incidents
  • Sandbox Environments
  • Support - Dedicated Slack channel and Premium support
  • Response SLA - 3 hours
  • Data Retention - Unlimited
  • Annual Invoicing
View Price Page

SCREENSHOTS

FireHydrant Screenshots
Rootly Screenshots
Incident.io Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • FireHydrant
  • Slack
  • Giphy
  • Jira Service Desk
  • Statuspage
  • GitHub
  • Checkly
  • PagerDuty
  • Google Meet
  • AWS CloudFormation
  • Opsgenie
  • Okta
  • Jira
  • VictorOps
  • Zoom
  • Twitter Analytics
  • Asana
  • Slack
  • Confluence
  • Looker
  • New Relic APM
  • Salesforce Heroku
  • GitHub
  • Grafana
  • Trello
  • GitLab
  • Zendesk Talk
  • Zoom
  • Datadog APM
  • Google Drive
  • PagerDuty
  • Google Meet
  • OneLogin
  • Linear
  • Airtable
  • Opsgenie
  • Okta
  • Jira
  • VictorOps
  • Google Docs
  • Slack

ALTERNATIVES

Top alternatives to FireHydrant

Blameless
Blameless
Incident.io
Incident.io
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps

Top alternatives to Rootly

Incident.io
Incident.io
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps
OnPage
OnPage

Top alternatives to Incident.io

FireHydrant
FireHydrant
PagerDuty
PagerDuty
xMatters
xMatters
AlertOps
AlertOps
OnPage
OnPage