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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk |
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Creatio CRM |
| Description | Enchant revolutionizes customer support by offering an array of customer-centric products designed to deliver personalized assistance at scale. From bustling startups to expansive enterprises, teams of any size can wield the power of Enchant's comprehensive toolset to streamline interactions. A shared inbox captures the collective genius of the team, enabling seamless collaboration behind the scenes while maintaining the simplicity and familiarity of traditional email for the customers. Meanwhile, the platform's knowledge management capability demystifies the art of creating engaging FAQ and knowledge base content, empowering customers with the resources to find solutions independently. Yet when direct interaction is necessary, the Enchant Messenger merges live chat, knowledge resources, and contact forms into one easily accessible location — ensuring that help is never more than a click away. Enchant's cohesive suite ensures that every support experience feels as personal as a one-on-one conversation, fostering trust and loyalty in every interaction. Read more | Desk 365, as the name suggests is an innovative helpdesk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. It enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published. It also integrates with email, a support site, online forms, and widgets. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 12 Fastest Growing # 17 Fastest Growing |
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# 3 Most Worthy # 10 Fastest Growing |
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| User Sentiments |
Easy To Use Interface, Efficient Customer Support, Extensive Integrations, Powerful Automation Limited Customization Options, Basic Text Editor, Lack Of Social Media Integrations, Limited Mobile Functionality |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
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| Review Summary |
Users consistently praise Enchant for its user-friendly interface, ease of setup, and efficient customer support. They appreciate its streamlined approach to managing customer inquiries, particularly its intuitive design and focus on essential features. While some users desire more robust reporting capabilities and a richer text editor, the overall sentiment is overwhelmingly positive. Enchant is highly regarded for its value proposition, delivering powerful customer support tools at a cost-effective price. |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Enchant $15.00 $15.00 per user / month |
STANDARD $12.00 $16.00 per user / month PLUS $20.00 $25.00 per user / month |
Express $7.00 $9.00 per user / month Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month |
Growth $40.00 $40.00 per user / month Enterprise $55.00 $55.00 per user / month Unlimited Custom |
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| Company Details | Located in: United States | Located in: San Francisco, CA | Located in: Pleasanton, California - 94588 | Located in: Boston, MA - 02109 |
| Contact Details |
Not available https://www.enchant.com/ |
Not available https://www.desk365.io/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
+1 617 765 7997 https://www.creatio.com/crm |
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