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Overview

Description MessageBird is an omnichannel cloud communication software that helps enterprises to get connected with their global customers via multiple channels such as Voice, WhatsApp, Live Chat, and more. The platform enables business owners to provide seamless customer support across different messaging channels. Further, users can also depend on the particular to create advanced communication processes that ensure higher customer engagement rates along with faster interactions, without writing any kind of codes. MessageBird lets organizations provide programmatic communications on a large scale. They can buy and use phone numbers, verify users, and manage contacts via REST APIs. Moreover, service providers can leverage the platform to access various communication channel that their customers love to use or are comfortable with. Detailed reports let users track their business growth and make real-time decisions as well. They get to identify the most active channel, monitor ticket wise handling times besides measuring SLA related performances. Read more EnableX is an advanced communication software that presents teams, organizations, and establishments, flexibility to build, deliver, and optimize their global-connectivity. Empowered with video, audio, and web conferencing options the solution offers engaging and pristine connectivity with remote workforce. EnableX is a smart and secure Carrier-Grade Platform, maximizing availability, and upgradability. It enables teams to get in touch with each-other by one-click access. The customizable platform enables users to configure video streams, hosting, UI besides other core functionalities. The software is compatible with multiple coding languages like PHP, Javascript, Python etc making integration with external applications a hassle-free task. Enterprises can use EnableX to offer intuitive assistance to their customers located at different parts of the globe, via SMS or voice-enabled numbers. The software offers an exceptional user experience with various engaging tools like Recording, Whiteboard, Annotation, Screen Sharing, and more. Patented Bandwidth, AES-256 bit encryption and audio fallback are its other offerings. Media Zone feature within the particular facilitates users to host multiple media traffics in particular regions with full compliance to regulatory laws. All user data remains anonymous promoting data privacy. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $50.0. Offers Custom plan.
  • Free Trial Available
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
3.8/5 287 user ratings
4.8/5 112 user ratings
Rating Distribution
  • Excellent

    54%
  • Very Good

    19.5%
  • Average

    2.4%
  • Poor

    3.1%
  • Terrible

    20.9%
  • Excellent

    83%
  • Very Good

    13.4%
  • Average

    1.8%
  • Poor

    1.8%
  • Terrible

    0%
User Sentiments

    Easy to Use Interface, Excellent Customer Support, Extensive Integrations, Comprehensive API Documentation

    Occasional Technical Issues, Confusing Pricing Structure, Limited Account Management Features, Unclear Number Registration Process

    Excellent Customer Support, Seamless API Integration, Easy to Use Interface, Comprehensive Documentation

    Limited UI Customisation Options, Occasional Connectivity Issues, Inconsistent Support Response Times, Lack of Branding Options

Review Summary

MessageBird garners praise for its ease of use, reliability, and customer support. Users commend its intuitive interface, straightforward setup process, and the wide range of communication channels it offers. The platform's stability and uptime are consistently lauded, with users highlighting its dependability for critical business communications. Moreover, MessageBird's customer support team is frequently praised for its responsiveness, helpfulness, and willingness to go the extra mile. These positive sentiments are reflected in high user satisfaction ratings across multiple review platforms.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $50.0. Offers Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

General Custom

SMS Custom

Voice Custom

Essentials (WhatsApp) $50.00 $50.00 per month

Pro (WhatsApp) $150.00 $150.00 per month

Enterprise (WhatsApp) Custom

Video and Voice Calls Others

SIP Interconnection Others

Voice-Only Call Others

 
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Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: Amsterdam, The Netherlands Located in: Singapore
Contact Details

Not available

https://www.messagebird.com/

Not available

https://www.enablex.io/

Social Media Handles

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