Cx Moments vs SimpleX Comparison

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cx Moments

Text Mining Software

4.7 4 user ratings

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SimpleX

Text Mining Software

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Overview

Description

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. Read more

SimpleX is a simple user interface to analyze, tag, categorize and filter hundreds of quotes. The software offers tools to search answers and segment keywords with smart scores. Cluster text answers into editable topics and generate charts to meet needs. Retrieve text data from any source providing results under .xlsx, .csv or .txt* formats. Read more

Pricing Options

Free Trial Available
Starts at $299.0. Offers Custom plan.

Free Trial Not Available
SimpleX Offers Custom plan.

SW Score & Breakdown

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

76%
Reviews

77%
Momentum

69%
Popularity

71%

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

60%
Momentum

64%
Popularity

69%

Features

Total Features	3 Features	7 Features
Common Features for All	Audience Analysis Allows to monitor customer feedbacks in real-time Competitive Analysis Monitors activities of competitive products and services Document Classification Classifies structured and unstructured document based on analysis Import-Export Option Allows import/export of data as PDF,PNG,HTML files Multi-language Support Available in multiple languages to support global customers Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Segmentation Groups and segregates audiences based on defined criteria Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.	Audience Analysis Allows to monitor customer feedbacks in real-time Competitive Analysis Monitors activities of competitive products and services Document Classification Classifies structured and unstructured document based on analysis Import-Export Option Allows import/export of data as PDF,PNG,HTML files Multi-language Support Available in multiple languages to support global customers Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations Segmentation Groups and segregates audiences based on defined criteria Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. + 4 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows	SaaS/Web/Cloud Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 4 user ratings	Not Available
Ratings Distribution	Excellent 72.7% Very Good 27.3% Average 0% Poor 0% Terrible 0%	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $299.0. Offers Custom plan.	Free Trial Not Available SimpleX Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter Plan $299.00 $299.00 per year Enterprise Plan $599.00 $599.00 per year Corporate Plan Custom	Pay per Use Others Pro Others Advanced Others Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	DiscoverText 4.5 Based on 102 Ratings Cx Moments Vs DiscoverText Text2data 5 Based on 1 Ratings Cx Moments Vs Text2data Kapiche Cx Moments Vs Kapiche SAS Text Miner 5 Based on 2 Ratings Cx Moments Vs SAS Text Miner MetaText 5 Based on 2 Ratings Cx Moments Vs MetaText	SAS Text Miner 5 Based on 2 Ratings SimpleX Vs SAS Text Miner DiscoverText 4.5 Based on 102 Ratings SimpleX Vs DiscoverText Text2data 5 Based on 1 Ratings SimpleX Vs Text2data WordStat 5 Based on 3 Ratings SimpleX Vs WordStat teX-ai SimpleX Vs teX-ai
	View All Cx Moments Alternatives	View All SimpleX Alternatives