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Inmoment

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cx Moments logo
Text Mining Software

4.7 4 user ratings

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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Semantria logo
Text Mining Software

4.3 6 user ratings

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Overview

Description Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. Reduce friction. Scale your support at peak times. Detect self-service opportunities. Track customer feedback. Detect problems with new products. Check that old issues are resolved. Detect issues with new promotions. Alert in real-time on faulty processes generating extra costs. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. Read more Semantria API is a cloud-based text analytics and sentiment analysis service based on advanced machine learning and natural language processing. Semantria wraps the text analytics and natural language processing features of the Salience engine into a RESTful API with graphical configuration and user management tools. It can be deployed on-premise, in public or private clouds, within a hybrid cloud infrastructure, or all of them at the same time. Semantria securely and scalably fits your scenario, from desktop analytics to high-demand social platforms. Read more
Pricing Options
  • Free Trial Available
  • Starts at $299.0. Offers Custom plan.
  • Free Trial Not Available
  • Semantria Offers Custom plan.
SW Score & Breakdown

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    77%
  • Momentum
    69%
  • Popularity
    71%

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    74%
  • Momentum
    60%
  • Popularity
    72%

Features

Total Features
3 Features
3 Features
Common Features for All
    Document Classification Classifies structured and unstructured document based on analysis
    Multi-language Support Available in multiple languages to support global customers
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Document Classification Classifies structured and unstructured document based on analysis
    Multi-language Support Available in multiple languages to support global customers
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 4 user ratings
4.3/5 6 user ratings
Ratings Distribution
  • Excellent

    72.7%
  • Very Good

    27.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    33.3%
  • Very Good

    66.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $299.0. Offers Custom plan.
  • Free Trial Not Available
  • Semantria Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Starter Plan $299.00 $299.00 per year

Enterprise Plan $599.00 $599.00 per year

Corporate Plan Custom

Semantria Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

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Vendor information

Company Details Located in: Dublin, Ireland Located in: Amherst, Massachusetts
Contact Details

Not available

https://www.cxmoments.com/

1-512-560-5211

https://www.lexalytics.com/semantria

Social Media Handles

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