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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Crisp logo
Live Chat Software

4.5 149 user ratings

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Live Chat Software

4.4 20 user ratings

Start Free Trial

Overview

Description A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up. Read more Responcierge aims to improve customer service and engagement by offering a range of live chat and client support tools. Using just one single button on their website, businesses can offer their customers a number of ways to communicate with them. These communication methods include options for live chat, phone calls, searching a knowledge base, sending a message, accessing an on-demand webinar, and scheduling a demo. You can choose which methods you want to use according to your business and the type of customers interactions you normally have. The idea is to allow the customer to get in contact in the way they prefer for their particular problem at the point they are at in the customer journey. It also means that buyers who aren’t far enough on in the buying journey to want to speak with you still have options to interact with your company. Responcierge also enables your business to be available 24/7. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $25.0. Offers Free-forever plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    73%
  • Popularity
    84%
SaaSworthy Awards # 11 Highly Rated # 3 Fastest Growing
Not Available

Features

Total Features
10 Features
9 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 7 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.5/5 149 user ratings
    4.4/5 20 user ratings
    Rating Distribution
    • Excellent

      71.1%
    • Very Good

      20.1%
    • Average

      2.7%
    • Poor

      0.7%
    • Terrible

      5.4%
    • Excellent

      60%
    • Very Good

      25%
    • Average

      10%
    • Poor

      0%
    • Terrible

      5%
    User Sentiments

      User-Friendly Interface, Affordable Pricing, Excellent Customer Support, Extensive Integrations

      Mobile App Performance Issues, Occasional Bugs, Limited Customization Options, Inconsistent Notification Delivery

      Not Available
    Review Summary

    Crisp users generally appreciate its user-friendly interface and helpful features. Reviewers highlight its ease of use, intuitive design, and comprehensive functionality. They commend the live chat feature for enabling efficient communication with customers, and value the ability to track customer activity and manage multiple conversations simultaneously. Crisp's automation capabilities are also praised for streamlining workflows and improving productivity. While some users have encountered occasional glitches or connectivity issues, overall, reviews suggest that Crisp is a reliable and effective platform for customer engagement.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $25.0. Offers Free-forever plan.
    • Free Trial Not Available
    • Starts at $25.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Free

    Pro $25.00 $25.00 per user / month

    Unlimited $95.00 $95.00 per user / month

    Forever Free Free

    Premium Plan $25.00 $25.00 per month

     
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots Not Available screenshots
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    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details

    Not available

    Located in: Orlando, Florida
    Contact Details

    Not available

    https://crisp.chat/

    Not available

    https://responcierge.com/

    Social Media Handles

    Not available

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