Dialaxy |
| Description | Convoso's cloud-based contact center software converts lead faster. Dramatically increase contact and lead conversion rates with Convoso’s end-to-end contact center software. This predictive dialer with superior recycle logic combined with lead management automation and omnichannel capabilities empower outbound contact centers to move more leads through the funnel faster. With the Virtual Agent, the user can turn aged leads into live transfers. Plus, you’ll benefit from a dedicated Convoso team member to help to master the system and fast track the results. Read more | Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues. Read more |
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The majority of user reviews are very positive, applauding the product's ease of use, powerful features, and excellent customer support. Reviewers appreciate the intuitive user interface, which makes it simple to set up and use, even for those with limited technical expertise. They also highlight the wide range of features, such as call tracking, lead management, and reporting, which help businesses streamline their sales processes and improve their efficiency. Additionally, reviewers consistently praise the exceptional customer support, noting the responsiveness and helpfulness of the support team. |
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Convoso Custom |
Ozonetel CloudAgent Custom |
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HoduCC
4.8 Based on 20 Ratings 
Vonage Contact Center
4.3 Based on 131 Ratings 
Dialer360
4.7 Based on 19 Ratings |
Call Center Studio
4.7 Based on 63 Ratings
Aircall
4.4 Based on 1209 Ratings 
RingCentral Contact Center
4.1 Based on 281 Ratings
Vonage Contact Center
4.3 Based on 131 Ratings |
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| Company Details | Located in: Los Angeles, California | Located in: Wilmington, Delaware Founded in: 2007 |
| Contact Details |
+1 866-787-0157 https://www.convoso.com/ |
+1 559-888-7084 https://ozonetel.com/in/cloudagent-call-center-solution/ |
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