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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Connect First software is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software.Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from First Connect assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes.The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted, and idle time can all be included in reports. A single report can have a variety of components.The program is accessible on a pay-per-agent basis, with login minute options available as well. Salesforce and Limelight are both integrated with Connect First. Connect First's customers include Lee Enterprises, Route2cloud.com, a2b Fulfillment, and Nutricap Labs. Read more | TrackDrive is an ideal platform for efficient call tracking and leads to call automation. The platform empowers all inbound and outbound calls concerning leads to ensure that clients make the most out of them. It facilitates meaningful communication through channels like texts, phone calls, emails and integrations among several other options. Additionally, every call tracked using TrackDrive is backed by call analytics that accurately determines the fruitfulness of the call. It further provides ample information on conversions using offline and online sources. The call tracking feature measures call conversions from both online and offline campaigns. It further tracks traffic, customised tokens and keywords that are mostly URLs to relevant websites and social links. The lead to call automation feature schedules contact with interested leads by placing flexible outbound calls. The agent control centre is a built-in feature that looks after the productivity of call centre agents related to the client company in concern. Further, TrackDrive can be integrated with multiple third parties like Zoho, HasOffers among others. Read more |
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SW Score & Breakdown |
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
5 Features
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6 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Monthly Plans
Annual Plans
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Connect First Custom |
TrackDrive Others Enterprise Custom |
View Detailed Pricing
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Screenshots |
+ 3 More
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Videos | Not Available |
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Company Details | Located in: Colorado, United States | Located in: Colorado Springs, Colorado |
Contact Details |
+1 (866) 929-1390 https://www.connectfirst.com/ |
l (855) 387-8288 https://trackdrive.net/ |
Social Media Handles |
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