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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more | TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. Read more |
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| SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 14 Most Popular | # 19 Fastest Growing # 7 Most Popular |
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| Review Summary |
ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations. |
Overall, TeamSupport's customer support software is praised for its excellent features, ease of use, and ability to enhance customer satisfaction. Users appreciate its ticketing system, knowledge base, and reporting capabilities. They also find it beneficial for managing customer relationships, tracking customer interactions, and providing real-time support. However, some users have mentioned occasional glitches and the need for improved customization options. Nevertheless, TeamSupport is generally well-received and recommended for businesses seeking a comprehensive customer support solution. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month |
Essential Support $35.00 $35.00 per user / month Professional Support $49.00 $49.00 per user / month Enterprise Support Custom |
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| Company Details | Located in: Sunnyvale, California Founded in: 2011 | Located in: Dallas, TX - 75244 Founded in: 2008 |
| Contact Details |
+1 855-452-3375 https://www.clickdesk.com/ |
+1 (800) 596-2820 https://www.teamsupport.com/ |
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