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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CircleLoop logo
Call Center Software

4.2 178 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Mobcall logo
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva logo

Nextiva

Call Center Software

4.6 6,553 user ratings

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Overview

Description CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in saving their time and getting their things done easily with its modern-day communication features. It is a very useful tool as it enables users to make and receive calls anywhere on any device. It effortlessly works using its powerful features and tools. Besides receiving and making calls, it also shows users all of their calls histories and easily manages their settings. CircleLoop software provides a cloud-based telephone system supported by mobile apps and desktops without needing any hardware support. It has flexible pricing features from broad local, national and mobile selections. Moreover, it offers a wide variety of tools and many compelling plans as well. CircleLoop comprises some amazing features, including voicemail to text conversion, personalized voicemail, call recording and forwarding, smart call activity notifications, analytics, and much more. Moreover, the incorporation of Pipedrive offers flexible and easier ways to keep in touch with their customers over phone calls rather than messages or emails. Eliminating all the hassles and other desk phone works, CircleLoop solution offers features with a subscription pricing strategy. Read more MobCall provides phone call monitoring solutions for businesses, optimizing their marketing investments and sales team performance. Mob helps to manage all connections company automatically. Zoho Voice transforms business communication with high-quality global voice connectivity. Obtain local and toll-free numbers based on country or operational regions, enabling customers to make toll-free calls effortlessly. Provide personal numbers with local area codes for individual users and enjoy unlimited free incoming calls worldwide. Efficiently manage contacts in bulk, access detailed call logs for insights, and track customer interaction trends. Enhance customer service with IVRs, custom messages, and effective call routing. Initiate cost-effective outbound calls and send SMS effortlessly. Organize agents into teams, monitor their performance, and perform real-time quality checks by tuning into calls. Automate outbound campaigns, block spam numbers, and record calls for quality assurance. Set timezone-specific working hours and manage after-hours calls with voicemail. With text-to-speech capabilities in 16 languages and detailed call history reports, Zoho Voice ensures seamless, professional interactions that help business thrive. Read more Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more
Pricing Options
  • Free Trial Available
  • Starts at $6.45.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $34.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $18.95. Offers Custom plan.
SW Score & Breakdown

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    78%
  • Momentum
    67%
  • Popularity
    85%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    60%
  • Momentum
    63%
  • Popularity
    75%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    100%
  • Momentum
    69%
  • Popularity
    99%
SaaSworthy Awards # 10 Fastest Growing
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# 1 Most Popular # 1 Most Searched

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online

Reviews & Ratings

User Rating
4.2/5 178 user ratings
Not Available
Not Available
4.6/5 6,553 user ratings
Rating Distribution
  • Excellent

    73%
  • Very Good

    5.1%
  • Average

    3.4%
  • Poor

    6.7%
  • Terrible

    11.8%
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  • Excellent

    79.8%
  • Very Good

    10.6%
  • Average

    3%
  • Poor

    1.1%
  • Terrible

    5.6%
User Sentiments

    Excellent Customer Service, Affordable Pricing, Easy to Use, Useful Integrations

    Poor Sound Quality, Mobile App Issues, Call Dropouts, Inconsistent Call Forwarding

    Not Available
    Not Available

    Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features

    Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process

Review Summary

Overall, Circleloop garners positive feedback from users, highlighting its ease of use, customizable features, and efficient customer support. Reviewers appreciate its ability to streamline workflows, enhance communication, and improve collaboration within teams. The platform is praised for its user-friendly interface, which enables quick onboarding and adoption. However, some users have encountered occasional glitches and minor technical issues, although the customer support team is noted for being responsive and helpful in resolving these problems.

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Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $6.45.
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $34.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $18.95. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Pay as you go $6.45 $6.45 per user / month

Unlimited $19.36 $19.36 per user / month

Mobcall Custom

Solo (Business Phone) Free

Team (Business Phone) $100.00 $120.00 per month

Office (Business Phone) $300.00 $360.00 per month

Corporate (Business Phone) $1,000.00 $1,200.00 per month

Basic (Enterprise Telephony) $34.00 $39.00 per user / month

Standard (Enterprise Telephony) $49.00 $59.00 per month

Contact Center (Enterprise Telephony) $74.00 $79.00 per month

Truly Unlimited Plan * Custom

Essential (Business communication) $18.95 $25.95 per user / month

Professional (Business Communication) $22.95 $30.95 per user / month

Enterprise (Business Communication) $32.95 $40.95 per user / month

Core (Contact Centre) Custom

Premium (Contact Centre) Custom

Optimum (Contact Centre) Custom

Ultimate (Contact Centre) Custom

 
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Screenshots & Videos

Screenshots CircleLoop screenshot
+ 5 More
Dashboard
+ 1 More
Mobile Not Available
Videos Video Thumbnail
+ 2 More
Not Available Video Thumbnail Video Thumbnail
+ 1 More

Vendor information

Company Details Located in: Rossendale, Lancashire Founded in: 2016 Located in: São Caetano do Sul, Brazil Founded in: 2013 Located in: Pleasanton, California - 94588 Founded in: 2021 Located in: Scottsdale, Arizona
Contact Details

03330 50 60 70

https://www.circleloop.com/

11 4420 7361

https://www.mobcall.com.br/

+1 877-834-4428

https://www.zoho.com/voice/

+1 800-799-0600

https://www.nextiva.com/

Social Media Handles

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