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Description | ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more. Read more | Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage. Read more |
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Many users praise the platform's user-friendly interface, data accuracy, and strong reporting capabilities, highlighting its effectiveness in identifying at-risk customers. Reviewers also commend the platform's customer support team for their responsiveness and willingness to go above and beyond. However, some users have expressed concerns regarding the platform's pricing and the need for more integrations with other business tools. Additionally, a few reviewers have reported experiencing occasional bugs and glitches, although these seem to be infrequent. |
Users appreciate Custify's user-friendly interface, comprehensive features, and excellent customer support. Its ticketing system, knowledge base, and customer segmentation tools receive particular praise. However, some users have reported occasional bugs and glitches, and a few find the reporting and analytics capabilities to be lacking in depth. Overall, Custify is a well-regarded customer support platform that helps businesses deliver exceptional customer service. |
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ChurnZero Custom |
PROFESSIONAL $999.00 $999.00 |
View Detailed Pricing
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View Detailed Pricing
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Freshdesk Customer Success
4.6 Based on 12 Ratings |
Salesmachine
4.5 Based on 61 Ratings
Freshdesk Customer Success
4.6 Based on 12 Ratings |
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Company Details | Located in: Arlington, VA - 22202 Founded in: 2015 | Located in: Bucharest, Romania Founded in: 2017 |
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Not available https://churnzero.net/ |
Not available https://www.custify.com/ |
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