Home/Customer Success Software/ChurnZero vs ClientSuccessUpdated on: January 31, 2023

Compare ChurnZero vs ClientSuccess

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Overview

Summary

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more. ..show more

ClientSuccess is a software that provides companies and organizations with a tool to handle customer retention and growth. With the tool, there’s no more logging in to help desk, CRM, data warehouse, and spreadsheets to know what’s going on with a customer. Businesses can stay on top of their customers by knowing everything that needs to happen at each stage, whether it is onboarding or preparing for a renewal. Users can create beautiful and engaging playbooks so that they can make sure their customers are receiving excellent service. It allows users to stay up-to-date with customer health and get alerts and notifications before anything goes wrong. Users can adjust their notifications and get notified when a customer’s usage drops or even set reminders so that they can check in with their customers regularly. It helps users to always be prepared for their one-on-one’s and other leadership meetings. The tool gives users the right data to document and measure the retention and growth of their customer base. ..show more

Froged is a behavioral messaging software that can help users perfect their business by finding a pool of happy customers. With the help of this software, one can easily find out what is more important for each customer and move on to provide better support to them. The application helps users to build effective campaigns and gain better results. It allows one to track events and analyze customers’ behavior when they visit one’s website. Users can improve customer satisfaction by specifying the status of products by sending campaigns. One can install this software to ensure a large customer base. Users can send personalized messages after understanding the customer’s journey and improve positive engagement with the help of automated campaigns. Froged can help users identify growth opportunities after understanding their customer’s behavior and offer the best support while converting those leads into happy buyers. Users can install the software with Script or simply install in CMS or GTM. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Arlington, VA - 22202

Lehi, Utah

Málaga, Spain

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

ChurnZero
Custom

Features

  • Command Center
  • Real-Time Alerts
  • Plays & Automation
  • Collaboration ChatBots
  • In-App Communication
  • WalkThroughs
  • Health Scores
  • Surveys
  • Dashboards/Reporting
  • Live Exports
  • Journeys
  • Segments
View Price Page
Clientsuccess
Custom

Features

  • Smooth handoff from Sales to Customer Success
  • Identify customer’s desired outcomes
  • Gather key data points about customer to ensure desired outcomes
  • Guide the customer through the onboarding process
  • See product usage
  • Report on progress
View Price Page
Free
Free

For personal websites and everyone who wants a chat and basic metrics to communicate with visitors and understand the main points of their behaviour

Features

  • Chat
  • Agents : 1
  • Knowledge Base
  • CRM
  • Analytics : 14 days histor
  • Auto Message in App : Lite Version
Basic
Others

€29 per Month

For early-stage startups who want to improve their customer relationships and understand perfectly their requirements and preferences

Features

  • Includes features of Free plan, plus
  • Agents : 3
  • CRM : Up to 1000 contacts
  • Analytics : 30 days History
  • Email Campaigns : 4000 emails per month
Growth
Others

€69 per Month

For companies requiring a full-featured solution to communicate with customers and create custom messages depending on their tracks

Features

  • Includes features of Basic plan, plus
  • Agents : 6
  • CRM : Up to 5000 contacts
  • Analytics : 90 days history
  • Auto Messages In App : Full Version
  • Behaviour Emails
  • Email Campaigns : 20000 emails per month
Custom
Custom

For companies with a support team and a large volume of data

Features

  • Includes features of Growth plan, plus
  • Agents : Custom limit
  • CRM : Custom limit
  • Analytics : Custom limit
  • Email Campaigns : Custom limit
  • White Label
View Price Page

SCREENSHOTS

ChurnZero Screenshots
View 2 screenshot(s)
ClientSuccess Screenshots
View 1 screenshot(s)
Froged Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Intercom
  • Copper (ProsperWorks CRM)
  • Freshsales
  • Freshdesk
  • Stripe Payments
  • Slack
  • Chargebee
  • Segment
  • NetSuite
  • Close
  • Mixpanel
  • Zoho CRM
  • HubSpot CRM
  • Apptio Targetprocess
  • Zoho Desk
  • Quickbooks
  • Salesforce
  • Pipedrive
  • Okta
  • Jira
  • Freshdesk
  • Zoho CRM
  • HubSpot CRM
  • Slack
  • Salesforce
  • Segment
  • Zendesk Support
  • Pipedrive
  • Zapier
  • Jira
  • UserVoice
    NA

ALTERNATIVES

Top alternatives to ChurnZero

Planhat
Planhat
Salesforce
Salesforce
Pendo
Pendo
HubSpot CRM
HubSpot CRM
Totango
Totango

Top alternatives to ClientSuccess

Plain
Plain
ZapScale
ZapScale
Churn360
Churn360
Dock
Dock
Aligned
Aligned