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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels. Read more | Chatdesk Teams is a comprehensive chat support from Superfans for email, chat, and social media. This tool finds passionate followers of a brand and trains them to respond with the brand’s voice and policies from day one. Chatdesk Teams also handle the required hiring and scheduling. Its machine learning algorithms analyse the previous support messages to create an ever-evolving and on-brand knowledge base. With this tool, tickets get cleared faster and more successfully. It integrates with all platforms including Twitter, Facebook, TikTok, and Instagram without any development work or training. Chatdesk Teams speak brands’ voices automatically. Its dashboard provides real-time reporting of CSAT and revenue generated by the team as well as actionable consumer insights, products, on-site conversions, and more. Chatdesk Teams offer 24/7 coverage, average response time under 90 minutes, moderation of spam and negative comments, automatic ticket prioritisation and tagging, and engagement on social media platforms like Twitter, TikTok, Instagram, etc. It also provides order status, a consistent brand voice on every channel, returns and exchanges. Read more |
Pricing Options |
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SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 8 Highly Rated |
Not Available
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Total Features |
8 Features
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1 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
Zoho SalesIQ, a customer support software, generally garners positive feedback from users. Reviewers highlight features like user-friendly interface, efficient live chat, and effective lead generation capabilities as major strengths. Users also appreciate its customization options and integration with other Zoho products. However, some users mention occasional technical glitches and limited reporting capabilities as areas for improvement. Overall, Zoho SalesIQ is praised for its ease of use, robust features, and ability to enhance customer engagement. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Basic $7.00 $10.00 per user / month Professional $12.75 $17.00 per month Enterprise $20.00 $25.00 per user / month |
Growth $99.00 $99.00 per month Advanced $900.00 $900.00 per month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Screenshots |
+ 3 More
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Videos |
+ 1 More
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Company Details | Located in: Pleasanton, California | Located in: New York, NY |
Contact Details |
+1 877-834-4428 https://www.zoho.com/salesiq/ |
+1 (929) 248-4090 https://www.chatdesk.com/teams |
Social Media Handles |
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