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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. Read more | CallRail is a call tracking and marketing analytics software for those businesses that rely on new customers, quality phone calls and leads, for growth. The software includes a call tracking feature that allows users to keep track of a variety of online activities like PPC ads, social media posts, emails and keywords. It also helps businesses to gain access to the name, location and number of each lead. Also, with the lead centre feature, CallRail helps businesses to message, call and monitor all of their contacts in one place. Conversation intelligence is another feature of the software that allows users to automate call transcriptions with its AI-powered analysis. Moreover, businesses can even track web form submissions along with phone calls. CallRail also offers real-time insights that businesses need to boost growth. The areas of these insights range from ads, campaigns to keywords. At last, the software also comes equipped with a variety of tools, from customer communications to marketing analytics, that helps users to close more deals. Read more |
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| SW Score & Breakdown |
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 7 Most Popular # 7 Most Searched |
Not Available
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| Total Features |
0 Features
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10 Features
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| Common Features for All |
Analytics
Attribution
Call Metadata
Call Monitoring
Call Recording
Call Routing
Call Transcripts
Dashboard
Dynamic Number Insertion (DNI)
Security and Privacy Compliance
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Analytics
Attribution
Call Metadata
Call Monitoring
Call Recording
Call Routing
Call Transcripts
Dashboard
Dynamic Number Insertion (DNI)
Security and Privacy Compliance
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| Platforms Supported |
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| User Sentiments |
Robust Reporting Features, Extensive Integrations, Excellent Customer Support, Easy to Use Interface Occasional Performance Issues, Complex Initial Setup, Limited Mobile App Functionality, High Pricing for Advanced Features |
Easy to Use Interface, Excellent Call Tracking, Comprehensive Reporting, Extensive Integrations Inconsistent Mobile App Experience, Occasional Technical Issues with Calls, Unreliable Keyword Tracking, Spam Calls on Provided Numbers |
| Review Summary |
Overall, users find the product easy to use and appreciate its features for tracking calls, recording conversations, and generating reports. They also praise the customer support team for being responsive and helpful. However, some users have expressed concerns about the pricing, as they feel it is somewhat expensive compared to similar products in the market. Additionally, a few users have reported occasional technical glitches and issues with the mobile app. |
CallRail consistently garners positive feedback from users across various review platforms. Reviewers commend its user-friendly interface, comprehensive call tracking and analytics capabilities, and its effectiveness in improving sales performance. Many users appreciate the ease of setup and implementation, as well as the actionable insights provided by the platform. CallRail's customer support is frequently praised for its responsiveness and helpfulness. Although some users have mentioned occasional technical glitches or pricing concerns, the overall sentiment towards CallRail remains overwhelmingly positive, highlighting its position as a valuable tool for businesses seeking to optimize their marketing and sales efforts. |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Performance $36.00 $39.00 per month Growth $83.00 $99.00 per month Connect $250.00 $299.00 per month Enterprise Custom |
Call Tracking $45.00 $45.00 per month Conversation Analytics $95.00 $95.00 per month Marketing Analytics $95.00 $95.00 per month Analytics Suite $145.00 $145.00 per month |
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| Company Details | Located in: Severna Park, Maryland | Located in: Atlanta, GA Founded in: 2011 |
| Contact Details |
800-577-1872 |
(888) 480-5592 |
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