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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Exotel logo
Call Center Software

4.4 132 user ratings

View Details

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Call Metrics logo
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Overview

Description Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. Read more Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads. Read more
Pricing Options
  • Free Trial Available
  • Starts at $200.0. Offers Custom plan.
  • Free Trial Not Available
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    74%
  • Momentum
    60%
  • Popularity
    87%

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    74%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    66%

Features

Total Features
8 Features
3 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Outbound Call Center Allows your agent to make outgoing calls
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 5 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Outbound Call Center Allows your agent to make outgoing calls
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.4/5 132 user ratings
    Not Available
    Rating Distribution
    • Excellent

      59.8%
    • Very Good

      28.8%
    • Average

      9.1%
    • Poor

      0%
    • Terrible

      2.3%
    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $200.0. Offers Custom plan.
    • Free Trial Not Available
    Pricing Plans
    Monthly Plans Annual Plans

    Dabbler $200.00 $200.00

    Believer $500.00 $500.00

    Influencer $1,000.00 $1,000.00

    Enterprise Custom

    GEO Number Others

    0800 Number Others

     
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots IVR menu Not Available
    Videos Video Thumbnail
    + 3 More
    Not Available

    Vendor information

    Company Details Located in: Bangalore, India Founded in: 2011 Located in: Auckland, New Zealand
    Contact Details

    +91 80 88 919888

    https://exotel.com/

    Not available

    http://callmetrics.co.nz/

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