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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshdesk
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Sponsored
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support
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| Description | AzureDesk is a perfect helpdesk software to simplify customer service for teams. It has a powerful ticket management system to provide end-to-end solutions for customer issues. All emails sent to any of the unlimited email accounts will be converted into tickets and displayed in the system. The Support Center ensures 24/7 customer service even when the team is absent. Collaboration is made easier by using Twitter-style handles to notify teammates. Get comprehensive reports on customer interactions and team/agent performance. AzureDesk can be integrated with multiple apps such as JIRA and Slack. Read more | MyAlice is an all-in-one helpdesk software platform that enables you to sell and service your clients wherever they are, and control everything from a single place. It assists you manage everything in one place along with getting all of your client information, messages, and orders directly to your email. With MyAlice, you can ensure 24/7 assistance to your customers using AI-powered NLP chatbots that can answer up to 60% of your customers' questions in many languages across all channels. You can get a customized analytics dashboard to access client information, sales and conversion statistics, and agent performance reports in real time, so you can make smarter choices. You can engage your clients in meaningful discussions across all channels and convert them. You can manage support, social media, and e-commerce orders in one mailbox. You can also manage orders quicker from your email with clients and order data at your fingertips. You can get individual data on agent productivity and track your team's success. You can add remarks, assign tickets automatically, and reassign agents to ensure seamless team cooperation. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing | # 1 Most Worthy # 1 Most Popular | # 7 Fastest Growing # 12 Fastest Growing |
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Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Plus $33.00 $50.00 per user / month |
Premium $51.00 $60.00 per month Business $153.00 $180.00 per month Enterprise Custom |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
Suite Team $55.00 $69.00 per user / month Suite Growth $89.00 $115.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise Custom Suite Enterprise Plus Custom |
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Conversocial
4.6 Based on 92 Ratings 
ChatFunnels
5 Based on 25 Ratings 
Convin
4.9 Based on 512 Ratings |
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| Company Details | Located in: Princeton, New Jersey Founded in: 2015 | Located in: Singapore. Singapore Founded in: 2018 | Located in: San Bruno, California Founded in: 2010 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
Not available https://www.azuredesk.co/ |
Not available https://myalice.ai/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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