Acquire vs Rocketbots Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Acquire

Live Chat Software

4.8 20 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rocketbots

Live Chat Software

4.8 28 user ratings

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Overview

Description	Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. Read more	Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the platform’s AI-powered chatbot. After you connect the messaging apps you use to talk to customers, you and the Rocketbots chatbot can start and reply to conversations, no matter which app or platform the customer is using.The chatbot learns from each conversation so that the replies it gives become smarter as it goes along. Rocketbots also allows you to better manage your contacts as all conversations are stored in one place so you can build up a better profile of each person. Rocketbots enables you to choose whether to assign conversations to customer service agents when your customers require human interaction, or to automate answers with the chatbot when the question is more straightforward, or if it’s a frequently asked question. Read more
Pricing Options	Free Trial Not Available Acquire Offers Custom plan.	Free Trial Not Available Starts at $19.0. Offers Free-forever and Custom plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 76% Momentum 60% Popularity 82%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
SaaSworthy Awards	# 18 Fastest Growing # 17 Most Popular	Not Available

Features

Total Features	9 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.8/5 20 user ratings	4.8/5 28 user ratings
Ratings Distribution	Excellent 80% Very Good 20% Average 0% Poor 0% Terrible 0%	Excellent 93.1% Very Good 0% Average 3.4% Poor 0% Terrible 3.4%
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Pricing

Pricing Options	Free Trial Not Available Acquire Offers Custom plan.	Free Trial Not Available Starts at $19.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Teams Custom Professional Custom Enterprise Custom	Starter Free Pro $19.00 $19.00 per month Business $99.00 $99.00 per month Enterprise Custom
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Alternatives

	LiveChat 4.6 Based on 2594 Ratings Acquire Vs LiveChat LiveEngage 3.9 Based on 435 Ratings Acquire Vs LiveEngage LiveAgent 4.7 Based on 2506 Ratings ChatFlow247 5 Based on 1 Ratings Acquire Vs ChatFlow247 Smartchat Acquire Vs Smartchat	JivoChat 4.2 Based on 146 Ratings Rocketbots Vs JivoChat Crisp 4.5 Based on 149 Ratings Rocketbots Vs Crisp Intercom 4.5 Based on 4448 Ratings Rocketbots Vs Intercom tawk.to 4.4 Based on 372 Ratings Rocketbots Vs tawk.to LiveChat 4.6 Based on 2594 Ratings Rocketbots Vs LiveChat
	View All Acquire Alternatives	View All Rocketbots Alternatives