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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). Read more | GrowthScore helps you identify your happy customers and drive reviews, referrals and testimonials. Send customized NPS surveys that mirror your brand identity. Collect invaluable feedback on a daily basis. Analyze real-time reports, monitor trends, identify happy customers and at-risk accounts. Utilize live insights and track NPS responses by channels, country, etc. Create automated workflows to request your satisfied customers to leave you a review on top review platforms, or ask them to join a referral program. Read more |
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SW Score & Breakdown |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
28 Features
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12 Features
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Common Features for All |
Anonymous Feedback
Custom Survey URLs
Customer NPS
Data Analysis Tools
Email Marketing
Email Surveys
Employee NPS
Feedback Management
Kiosk Survey
Mobile Survey
Multi-language Support
Offline Survey
Polls (Voting)
Predictive Analysis
Pulse Surveys
Question Branching
Question Library
Reporting (Analytics)
SMS Surveys
Sentiment Analysis
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Builder
Text Analytics
Third-party Integration
Web Pop-up Survey
Web Widget Survey
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Anonymous Feedback
Custom Survey URLs
Customer NPS
Data Analysis Tools
Email Marketing
Email Surveys
Employee NPS
Feedback Management
Kiosk Survey
Mobile Survey
Multi-language Support
Offline Survey
Polls (Voting)
Predictive Analysis
Pulse Surveys
Question Branching
Question Library
Reporting (Analytics)
SMS Surveys
Sentiment Analysis
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Builder
Text Analytics
Third-party Integration
Web Pop-up Survey
Web Widget Survey
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API Support |
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Ratings Distribution |
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Review Summary |
Zonka Feedback is a customer feedback management software praised for its user-friendly interface, customizable surveys, and robust reporting capabilities. Reviewers appreciate the ease of creating and distributing surveys, the ability to collect feedback from multiple channels, and the detailed analytics and insights provided. However, some users have expressed concerns about the occasional technical glitches and the need for more advanced features like sentiment analysis and integration with other systems. Overall, Zonka Feedback is a solid choice for businesses seeking an intuitive and effective tool to gather and analyze customer feedback. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essential $24.00 $29.00 per month Professional $79.00 $99.00 per month Growth $169.00 $199.00 per month Enterprise $429.00 $499.00 per month |
Basic $19.00 $19.00 per month Growth Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 4 More
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Videos | Not Available |
Company Details | Located in: New Delhi, India Founded in: 2014 | Located in: San Francisco, California |
Contact Details |
+91 99998 49771 https://www.zonkafeedback.com/ |
Not available https://growthscore.io/ |
Social Media Handles |
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