Zonka Feedback Reviews

What do you like best about Zonka Feedback?What stood out to me was how helpful the team was in getting me started, and then how intuitive the platform is once you’re in it. I also love how many options there are to customize it, which makes it easy to tailor to what I need.What do you dislike about Zonka Feedback?There isn’t anything I dislike about the platform.What problems is Zonka Feedback solving and how is that benefiting you?Being able to gather feedback from our clients and break it out into different categories based on size, location, tenure, and similar factors has been really helpful.

What do you like best about Zonka Feedback?The customer onboarding was very helpful and smooth. The sales team and product manager was prompt and responsive at every point during the process.What do you dislike about Zonka Feedback?The user interface is sometimes difficult to navigate.What problems is Zonka Feedback solving and how is that benefiting you?They have compatibility with tools we internally use. The team is very supportive in accommodating additional requirements as well.

What do you like best about Zonka Feedback?The best thing about Zonka Feedback is its ease of use and flexibility. It makes it simple to create customized surveys, collect feedback across multiple channels, and view responses in real time.What do you dislike about Zonka Feedback?Zonka Feedback is feature-rich, but the interface can feel slightly complex at times, and some advanced features have a learning curve. The pricing may also feel high for smaller businesses with limited feedback requirements.”What problems is Zonka Feedback solving and how is that benefiting you?Zonka Feedback helps me understand customer needs and pain points more systematically. It saves time by automating feedback collection and reporting, while real-time insights help me identify areas for improvement and take quicker, data-driven actions to improve customer experience and satisfaction.

What do you like best about Zonka Feedback?Zonka was easy for our dev team to implement. The customer support is incredibly responsive. I've had tons of vendors put requests on a roadmap that never get executed on, but Zonka listens and acts. I brought them an idea, and they built and launched it within 2 weeks. Then, I saw it promoted in their newsletter for others to benefit from!What do you dislike about Zonka Feedback?We run different surveys, and it would be nice to aggregate those results more easily.What problems is Zonka Feedback solving and how is that benefiting you?One of our company goals is to execute on customer obsession. However, we weren't measuring that in any way. Implementing Zonka has helped us measure NPS and CES. We now have baselines for those metrics as well as qualitative feedback that is getting integrated into our product roadmap.

What do you like best about Zonka Feedback?We like the fact that the system is easy to use in terms of its interface; it's pretty intuitive to design and build surveys. Another thing we really like about the system is that it integrates well with other platforms; we use Zendesk, and Zonka is able to integrate very successfully with it. The AI technology in Zonka is also impressive, particularly the sentiment analysis that you can use to create different rules for surveys. The people at Zonka have been great to work with and very flexible when we mentioned things of concern. They've actually added some different attributes into their system and worked with us to get problems solved in a very proactive and responsive way. We also love the usability flexibility with Zonka, like the ability to design surveys in different ways, customize the survey emails sent out, and have many different options for the types of questions and even the icons that are used for rating scales (et cetera). There's just a lot of design-based options allowing you to get anything you want out of the survey experience.What do you dislike about Zonka Feedback?There are some areas where some of the usability features could be tweaked, but typically, these are very small things. For instance, if there are more ways to mass edit rules or triggers that connect to your homegrown CRM software, that would be a very useful thing. Perhaps reporting could be a little bit improved within the actual product itself, but that's a very small quibble and generally their reporting is good and clear.What problems is Zonka Feedback solving and how is that benefiting you?We use Zonka Feedback to create engaging, customizable surveys that capture specific feedback on agents and improve patient experience understanding. Its flexibility in delivery, personalization, and integration with our systems solves challenges like limited question options and impersonalized surveys, enhancing our survey effectiveness.

What do you like best about Zonka Feedback?I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its ability to transform the client experience from a subjective feeling into a measurable KPI, eliminating guesswork. Its flexibility acts as a force multiplier, meaning it doesn't sit in a silo but intersects with our marketing strategy and client success operations. Additionally, the caliber of their professional support is rare; they operate more like a growth partner than a software vendor. Their support team extends as part of our team in the cybersecurity industry, ensuring speed and precision. The initial setup was very easy and straightforward.What do you dislike about Zonka Feedback?There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in bridging that gap quickly.What problems is Zonka Feedback solving and how is that benefiting you?I use Zonka Feedback to gain customer insights on project delivery and understand resource feedback. It eliminates guesswork by transforming experiences into measurable KPIs and enhances flexibility, allowing it to integrate with our marketing strategies.

What do you like best about Zonka Feedback?the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, and still is highly available for every question, and is very pleasant to work with.What do you dislike about Zonka Feedback?got to say, as more i know about this platform, the more i get the understanding it can basically do anything.What problems is Zonka Feedback solving and how is that benefiting you?the ability to asses you KPI's with your primary costumers.

What do you like best about Zonka Feedback?Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good.What do you dislike about Zonka Feedback?Haven't faced any difficult so far. they are always ready to help.What problems is Zonka Feedback solving and how is that benefiting you?with the help of Zonka, we are improving agent quality, overall customer experience, close looping, getting insights on what customer needs are which help with setting strategic goals.

What do you like best about Zonka Feedback?The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup.What do you dislike about Zonka Feedback?The inability to have "in-house" reviews done by an employee doing the survey over a call.What problems is Zonka Feedback solving and how is that benefiting you?Getting feedback from clients often throughout their journey in the system. Giving that feedback to the employees, both good and bad. Fixing problems before they come up next time.

What do you like best about Zonka Feedback?Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on. What do you dislike about Zonka Feedback? Recommendations to others considering Zonka Feedback?Some things I love. What problems is Zonka Feedback solving and how is that benefiting you?1. Easy amazing survey builder