Voyc's voice analytics AI platform allows regulated organisations to check 100% of contact centre conversations, assisting in improving operational efficiencies, catching complaints, identifying vulnerable clients, and providing an amazing customer experience. Voyc enables businesses to build operational capacity to concentrate on business changes that lead to favourable customer outcomes while automatically identifying contacts of regulatory concern, such as complaints and susceptible clients. Voyc is here to revolutionise your quality assurance processes, with promises of rapid adoption, simplicity, and bank-grade security. By allowing you to scale your quality assurance efforts without incurring additional expenses or resources, Voyc enables you to monitor every call, avoid repeated call-backs, lower the number of formal complaints, and ultimately raise customer satisfaction. Creating operational capacity to coach agents, communicate more efficiently, give vulnerable consumers priority, and maintain focus on giving fair evaluations is possible by optimising the quality assurance process with fewer personnel. Without having to continuously check in with agents, you get complete visibility into your contact centres thanks to these insights. For a better customer experience, you can use Voyc to more proactively identify dissatisfied customers and potential escalations.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Not available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
Voyc Custom
Features
Disclaimer: The pricing details were last updated on 02/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Voyc Pricing.
Voyc Explainer Video
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What are the top alternatives for Voyc?
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Does Voyc provide API?
No, Voyc does not provide API.
Vendor Details
Amsterdam, The NetherlandsContact Details
Not available
https://www.voyc.ai/
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