Voyc Reviews

Voyc have been a fantastic partner for us, working with them over the past year and co-developing some new bits of tech has been thoroughly enjoyable. The platform has delivered everything they said it would making it easier for us to make sure great customer outcomes are delivered.

Voyc, as a platform, provides valuable insight into customer interactions and has helped us strengthen our quality assurance and customer outcome monitoring processes. The platform is easy to use, the reporting is clear, and the ability to identify trends and opportunities for improvement has been extremely beneficial for us as an organisation.

The ongoing support has been excellent, with James in particular, extremely responsive, knowledgeable, and always willing to help.

Voyc has become a useful tool in helping us enhance customer experience, drive better outcomes, and provide meaningful management information across the business - Would highly recommend.

As someone who was fairly skeptical about the introduction of Voyc, the onboarding process and learning of the system has been great. The team - in particular Calmarie and James, were always on hand to answer questions, assist and talk things through for us to get everything where it needed to be before going live. Its a valuable tool for the company, provides useful oversight and great tools for learning and development.

Voyc has revolutionised our ability to identify and mitigate risk. Across the past 4 years, we have worked closely together to develop a strong relationship and I have had the pleasure of collaborating with some truly exceptional people at Voyc. Ben has been a fantastic account manager and I look forward to working closely with him and the rest of the team in the future. If you’re considering bringing your QA in to the future, don’t hesitate. I regret not speaking to our friends at Voyc sooner.

Great guys to work with. Responsive and adaptive to our needs. We have the pleasure of having Ben as our contact who always jumps on anything that may arise our end or with the system. Top service.

We have been using Voyc now for two years. As working for the Quality Assurance team, Voyc is a really good useful tool when carrying out audits.

We’ve had a really positive experience working with VOYC throughout the onboarding process and into early use.
A special thank you to Calmarie, who has been excellent from the outset. The support, guidance and responsiveness throughout onboarding have made a real difference, helping us get up to speed quickly and ensuring everything has been set up in a way that works for our business. The level of engagement and patience has been greatly appreciated, particularly whilst we were managing other changes alongside this.
I would also like to thank James for his ongoing support. It’s been really valuable having consistent follow-up, clear communication and a collaborative approach as we move towards going live. The willingness to take on feedback and work through ideas with us has been particularly helpful.
Overall, the experience has been smooth, supportive and well-managed, and we’re looking forward to continuing to build on this as we move fully into the operational phase.

Have been using Voyc coming up to 2 years now. The staff at Voyc have been a pleasure to work especially James and Sihle who are always available for help or a chat if needed. Onboarding was a smooth process, regular updates to the system, great at taking feedback and trying to implement new ideas.

Karl QA manager

We have dealt with Voyc for about 18 months now and the system has become an integral part of how we review our customer interactions. Our account Manager James Bradbury has always been really helpful and is always available when we need a bit of help with the system or want to try and utilise some of the more technical aspects of the platform.

I have always have a great experience with Voyc, A big thanks to James and Sandisha for always being extremely helpful, responsive and easy to deal with. Appreciate the suport!