Awaken Conversations

About Awaken Conversations

Awaken Conversations is the best platform for analysing conversations related to every customer and query call. The analytic mechanisms present in this platform can analyse the tiny aspects of each call. Thus allowing client companies to understand their customers better. Speech and voice analytics identify every feeling attached to the voice of the customer for the client-side, improving and retaining them for a long. Client companies that value their customers largely tend to find Awaken Conversations a reliable platform. It lets the former get a hint of what the customers want, their reason for contacting the client itself, the urgency of the issue and find a relevant solution for the same. Apart from looking after the customers, it notifies the authorities about relevant workshops for improving sales and gives an insight into the collective productivity of the workforce, all within regular intervals. This further enables the authorities to identify the lacks within the company and thus implement operational improvements wherever and whenever necessary.

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Pricing

Free Trial Available
Awaken Conversations Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Awaken Conversations Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Voice and Speech Analytics Custom

Features

Voice and speech analytics
Model best practice to significantly increase sales
Automate quality assurance
Manage risk, fraud and compliance
Identify actionable improvements
Measure customer experience (CX) and customer satisfaction
Understand why customers are contacting you and how to help them
Proactively manage employee wellbeing
Reduce sickness and improve employee retention

Charges

Setup - starting from 2 days of professional services and training
Hourly charge - calls and voicemails processed are charged by the hour (minimum hours 500 per month)

Text Analytics Custom

For email, chat, social and chat-bot conversations

Features

Voice and speech analytics
Model best practice to significantly increase sales
Automate quality assurance
Manage risk, fraud and compliance
Identify actionable improvements
Measure customer experience (CX) and customer satisfaction
Understand why customers are contacting you and how to help them
Proactively manage employee wellbeing
Reduce sickness and improve employee retention

Charges

Setup - starting from 3 days of professional services and training. 
Charged per character - minimum bundle of 3,000,000 characters which would process on average 7,500 emails or chat conversations

Awaken Translate Custom

Features

Voice and speech analytics
Model best practice to significantly increase sales
Automate quality assurance
Manage risk, fraud and compliance
Identify actionable improvements
Measure customer experience (CX) and customer satisfaction
Understand why customers are contacting you and how to help them
Proactively manage employee wellbeing
Reduce sickness and improve employee retention

Charges

Setup - starting from 1 day of professional services and training. 
Charged per user - minimum bundle of 1,000,000 characters would translate on average 2,500 conversations

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Disclaimer: The pricing details were last updated on 20/09/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Awaken Conversations Pricing.