Awaken Conversations is the best platform for analysing conversations related to every customer and query call. The analytic mechanisms present in this platform can analyse the tiny aspects of each call. Thus allowing client companies to understand their customers better. Speech and voice analytics identify every feeling attached to the voice of the customer for the client-side, improving and retaining them for a long. Client companies that value their customers largely tend to find Awaken Conversations a reliable platform. It lets the former get a hint of what the customers want, their reason for contacting the client itself, the urgency of the issue and find a relevant solution for the same. Apart from looking after the customers, it notifies the authorities about relevant workshops for improving sales and gives an insight into the collective productivity of the workforce, all within regular intervals. This further enables the authorities to identify the lacks within the company and thus implement operational improvements wherever and whenever necessary.
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Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Available
Pricing Plans
Voice and Speech Analytics Custom
Features
Charges
Text Analytics Custom
For email, chat, social and chat-bot conversations
Features
Charges
Awaken Translate Custom
Features
Charges
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Does Awaken Conversations provide API?
Yes, Awaken Conversations provides API.
Vendor Details
Weston Street, LondonSocial Media Handles
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