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71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Transform customer interactions with Awaken Conversations:actionable insights, better experiences and measurable results
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Deep Dive with Clara AIAwaken Conversations is an advanced speech analytics solution designed to transform contact center operations by analyzing 100% of customer interactions across calls, emails, and social media messages. With superior transcription accuracy, the platform provides actionable insights to enhance performance and elevate the customer experience. By uncovering the context behind interactions, Awaken Conversations helps reduce unnecessary inquiries, monitor compliance, and streamline quality assurance processes, resulting in up to a 30% reduction in unnecessary contacts and significant cost savings. The software improves First Call Resolution (FCR) by offering real-time visibility into the customer journey, empowering agents to address queries effectively and improve satisfaction. It also enables businesses to identify trends, understand customer needs, and deliver tailored, empathetic support, particularly for vulnerable customers. Equipped with features such as language and behavioral analysis, seamless integrations, and tools for ongoing improvement, Awaken Conversations positions organizations to deliver exceptional service. By leveraging its analytics capabilities, businesses can strengthen customer relationships, optimize operations, and achieve measurable outcomes, fostering long-term success and brand loyalty.
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Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Available
Awaken Conversations Custom
Features
Voice and Speech Analytics
Text Analytics – Email, Chat, Social and Chat-bot Conversations
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Learn more about Awaken Conversations Pricing
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Does Awaken Conversations provide API?
Yes, Awaken Conversations provides API.
Vendor Details
Ipswich, England - IP3 9BFSocial Media Handles
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