Userpilot Reviews

- Easy to segment

- Templated message formats and user flows

- Preview capabilities are great

- Flexibility in design

- Intuitive notification designer

Like that they have different user flows (spotlight vs flow), but would be nice if you could intuitively connect them and search for all campaigns (regardless of type).

A cost effective way to connect with users on feature announcements, product tours, highighting changes in the UI, etc.

It saves us time, where we (marketing) can build campaigns ourselves, as opposed to waiting for product developer time.

support, Comprehensiveness, and ease of use. Continuously rolling out new features.

Not easy to manage between the testing and production environment. But there's a feature for this coming out soon which we're looking forward to.

in-app communications and user onboarding. Makes it easy to deliver these experiences with few clicks while focusing more on planning.

A great tool to enhance user adoption and engagement rate.

Easy to integrate with the core product.

Fantastic customer support

There is nothing to dislike about the product.

In the initial stage, learning is involved which can be done by engaging dedicated customer success manager and reading knowledge base articles available on the website.

Spreading awareness among users about the new functionalities of core product which is eventually enhancing user adoption and engagement rate.

It's very easy to create a survey, control NPS results and it doesn't require a high level of technichal background to get a lot from the product

Until now, i got no complains at all. Congrats!

The most important benefit until now is the way we are able to measure NPS on our clients. We have been able to see things and comments from our clients that we were unaware

What I appreciate most about Userpilot is its intuitive and user-friendly interface, which significantly streamlines the process of creating and managing user engagement experiences. The ability to create personalized onboarding flows, tooltips, and in-app messages without needing extensive technical knowledge is particularly beneficial. This level of customization and ease of use empowers our marketing team to effectively tailor user experiences, leading to improved user engagement and satisfaction. Additionally, the real-time analytics feature provides invaluable insights, allowing us to make data-driven decisions to optimize our strategies continuously.

While Userpilot offers many valuable features, one area for improvement could be the initial learning curve associated with its more advanced functionalities.

Userpilot has been instrumental in solving several key challenges in our product marketing efforts. Firstly, it has greatly enhanced our ability to onboard new users effectively. By creating customized onboarding flows, we've been able to guide users through our platform more efficiently, leading to higher engagement and retention rates.

Another significant benefit has been the ability to gather and act on user feedback swiftly. Userpilot's in-app surveys and feedback tools have enabled us to collect real-time insights directly from users, allowing us to make data-driven improvements to our product.

1) Intuitive Interface: Userpilot boasts a modern, user-friendly interface, simplifying navigation and usability.

2) Efficient Content Creation: The tool offers various efficiencies such as themes, templates, and duplicate options, facilitating the creation of multiple content variations seamlessly.

3) High Customizability: Userpilot allows impressive customization, enabling the creation of in-app content, flows, and tooltips, tailoring experiences for users.

4)Extensive Segmentation: The segmentation capabilities are extensive, allowing for precise content delivery to specific audience segments.

5) Exceptional Customer Support: Userpilot's support team is highly responsive, knowledgeable, and dedicated.

Userpilot is a commendable tool, offering various strengths. One limitation, however, lies in its data analysis capability, particularly in the absence of features for combining company properties and user properties when trying to export data. Furthermore, while a new feature allowing the creation of Folders is beneficial, the platform could benefit from the addition of labels to differentiate between live and inactive flows. Despite these minor challenges, they are manageable and do not diminish the overall robustness and effectiveness of the platform.

1) Efficient In-App Onboarding and Feature Announcements: Userpilot enables swift in-app onboarding and quick announcements of new features across various products.

2) Enhanced Feature Adoption: It significantly contributes to improving feature adoption, ensuring that new functionalities or elements are effectively utilized by users, optimizing their experience.

3) Rapid Feedback Loop for Launched Features: It facilitates obtaining swift and valuable feedback on newly launched features, aiding in refining and improving the product based on user responses, leading to iterative enhancements.

We had the opportunity to create new flows for our new users very fast and that let us to learn faster what is working and what is not

Sometimes is not that intuitive, so you need to book an appointment

Fast and easy creation of flows.

The interface is modern and easy to use with many efficiencies, such as themes, templates and duplicates options, to help create multiple variations of similar content.

Also, having had a terrible experience with another vendor, coming to UserPilot was a breathe of fresh air. I had become weary of digital adoption tools as a whole. My CSM has been extremely kind and patient with me from implementation through launching various experiences. Now, I look forward to incorporating digital adoption into my overall customer education strategy.

The learning curve can be a bit a challenging when dealing with multiple sites and dynamic pages. But it's nothing that can't be overcome.

Userpilot allows me to quickly add in-app onboarding and announcements to our various client portals.

Flexibility. We can do so many thing with userpilot. From start wizards to online sales process, everything is trackable and you feell that are in control of everything.

Although userpilot has a very nice and easy interface, some features require specific knowledge about development.

We are tracking user behavior, bringing important content and new features in real time for users whit no necessity to develop anything. Our product teams do it with no complications, directly in the platform.

Intuitive Interface: UserPilot comes with a very user-friendly and clean interface. This makes it easy to use even for those with little technical experience. You can create interactive onboarding flows without needing to write any code.

Incredible Customer Support: UserPilot's customer support is excellent. They are always available to help, providing solutions in a timely manner. This extends beyond solving technical issues; they also provide valuable insights into best practices for SaaS onboarding.

Informative Newsletter: Emilia's weekly newsletter is a fantastic resource. It consistently delivers useful advice and insights into best practices for SaaS onboarding. The regular communication keeps us updated and engaged, adding value to our UserPilot experience.

Steep Learning Curve: Although UserPilot is very powerful, it can be a bit overwhelming for beginners due to the multitude of features it offers. A more comprehensive tutorial for beginners might be helpful to ease the learning process.

Complex Onboarding Challenges: UserPilot is designed to simplify and enhance the onboarding process for SaaS applications. It has enabled us to create custom onboarding flows tailored to our users' needs and expectations, resulting in improved user engagement and reduced churn.