Spredfast

PROS & CONS

What are the best aspects of this product?

Spreadfast helps us to keep track of every information and to adjust changes into social media landscapes. We are ahead of our competition thanks to the reports we get. We are able to provide actionable insights so we can take our client’s campaigns to higher level.

What aspects are problematic or could work better?

What I don’t like is its slow pace, I have used other software that are much faster and we can easily load streams. This tool is to slow to use in Twitter chats, and it can be buggy for Facebook scheduling. There is a limitation in Likedln reporting. It would be great if they could make an integration with Pinterest and Instagram.

What specific problems in your company were solved by this product?

We were searching for a tool that would provide us with qualitative benefits of social media, and something that would deliver us insights of our competition. This product helps us to make ourselves experts and to use reports and numbers so we can prove the ROI to our clients.

Are you a current user of this product?

Yes

What do you like best?

I like that is allows me to see all of the incoming messages from all of the customers. It allows me to prioritize workload and see what needs to be done when I come in for work. It is great for a visual person who needs to see all of the customers that have sent in messages. I like the additional features like adding notes and tagging certain posts so that they can be reported and sent to internal partners.

Sometimes I will have trouble with the filtering options as they can be a little overwhelming. When dismissing items they don't always leave my queue which can be a bit frustrating at times.

This is a great tool that can help you better understand your customers. I highly recommend.

We are solving customers issues through Khoros and it allows us to better understand our customers and the problems we are facing.

What do you like best?

It makes it easy for marketing and the support team delivers the best to customers and ensures they achieve their goals. This software ensures that you are always connected in that you are able to make contact with customers on all digital channels. It also ensures that you understand them, know what they want and make them feel heard. You can also engage customers with important campaigns hence fostering loyalty and accelerating sales. This platform is relatively cheap as it has authentic peer created contact which encourages trust and reduces service costs. There is always customer satisfaction since the care available brings real time conversation and nurtures customer relationship. You can schedule posts by yourself, create and manage multiple accounts and you can improve the social campaigns tthrough scalable workflow.

Can break down anytime which may cause problems such as getting inaccurate data.

It is a great and easy to use product that has better tools that can help you achieve your marketing goals. It is cheap, offers solid reporting, you can track multiple campaigns and more.

Has enabled us reach our clients easily, getting to understand them and knowing what they want. As a result we have been able to react to their grievances quickly and this has boosted productivity. We can also access social media channels, choose the best and also monitor social media marketing.

What do you like best?

Khoros Marketing has always been growing and changing with time. I enjoy using this program since it is easy to use, with various features which are interesting and helpful. It is an automated tool with more improved services, faster and more accurate. I also like the support system since the response is quick and have extended articles that can help you to widen your knowledge. Your conversation with your clients or followers is good hence you can respond and follower your clients in real time. This has also been made simple because it has a very simple and easy to use interface. You can also control your messages with this tool and you are capable of seeing who shares your messages as well as where your messages arrives. I also realized that this software can help you schedule posts in advance and this can also be done in multiple accounts. Its functionality is great and you it syncs with posts from elsewhere.

Sometimes it is slow, especially when scheduling which is also complicating.

For the best marketing strategies, especially social media management and others, use Khoros Marketing. It is always there for you.

We are able to reach out to a great number of clients and have a one on one conversations which has greatly improved our business. We are also able to control our posts in every way possible. With this software we have been able to see other companies post, do an analysis and thus coming up with new marketing strategies to defeat them.

What do you like best?

Khoros Marketing is an all ways connected software which means that their focus is to know who you are, what you want and how to make you feel heard. It integrates with other business systems such as Brandwatch to give users access to both monitoring and engagement capabilities through their prefered platform of choice. Khoros Marketing has got good interface and dashboards that can be tailored to audiences workflow via filters and acted upon with native functionality. Also has the ability to centrally manage customer engagement securely as well as at scale across social, web, mobile apps and community. Since it is an online software, it enables you to steer questions to a community of advocates that you build and own. Gather ideas from your audience. It is also easy to access and simple to use. Through social media management feature, you can easily manage campaigns, content and responses in one place, with analytics baked in. Easy to set up and configure.

Too much training required for one to be able to use it. This increases the expences.

If you are looking for a software that will help you in your marketing sector, I recommend that you choose Khoros Marketing. It helps in connecting you to your customers and many more advantages.

This software has taught us how to do marketing( find and attract new customers, how to understand our audience as well as being there at every point of need. We have also been able to monitor everything within our business through the help of Khoros Marketing software.

What do you like best?

its easy to use the program, instant response which enables clients to be served well, it is also easy to schedule social post and with multiple accounts. features such as actionable insights enables you to have all information about the market, competition and the audiences. scalable workflows boosts social campaigns across teams and accounts. well integrated with other softwares. have meaningful analytics as well as strong governance.

some of the challenges are breaking down of the system and inaccurate data.

It is easy and advantageous to use. Give it a try

it has improved our access social channels. it also gives a perfect view of social media channels and standards as well as showing how powerful they are. right now there is clear monitoring of social media marketing.

What do you like best?

Incredible measurements/investigation capacities, capacity to screen clients and get profitability reports, particularly useful for network chiefs. Truly like the planning devices and the capacity to make various battles for various areas. Client administration is past extraordinary and work rapidly to take care of issues. Every one of the 4 online life stages can be found in one spot (Facebook, Instagram, Twitter, and Tumblr. It is a simple to utilize stage, quite instinctive. Enables you to spare your inquiry. So on the off chance that you ever need to return and look into a similar individual, you don't need to re-do the whole pursuit process. On the off chance that it is spared, all you need to do it snap and hang tight for it to stack.

Genuinely surrey as far as specialized issues. Distributing is spotty. Streams in the inbox bounce around a great deal and once in a while don't enable you to like/react or move a common bookmark without invigorating or logging out and logging back in.

Ensure you are prepared for some genuine preparing with your group, be tolerant with getting it sloped, and remain near your rep, they can assist you with the customization you'll have to truly influence the stage to sing. I would state out it an attempt. It is a decent source. I for one think that its too simple to utilize. What's more, I have constantly discovered whatever I was searching for.

It helps screen web-based social networking specifies and raise issues rapidly. It additionally monitors to what extent reactions take. This has been an extraordinary expansion to our portfolio for the client administration group, and for network the board and examination. We're ready to pick up such a great amount of knowledge from the insight stage and coordinate those discoveries into our system. Spreadfast has been incredible for the worldwide components of our program. It makes resource sharing so a lot less demanding in light of the fact that it holds the substance inside and that substance can be marked. We likewise use it over the social board for planning.

What do you like best?

The ability to monitor all pages with ease.

Sometimes it isn’t clear why a post isn’t able to be scheduled.

I’m able to create responses, and monitor all pages in one platform with relative ease. Much better than having to jump around to each individual social media account.

PROS & CONS

What are the best aspects of this product?

Spreadfast has great UX and it can be breakdown into accessible tools like social inbox, calendar, analytics and content library. I mostly use the Calendar feature because it offers a visual of weekly content schedules. The analytics features provide us with results so we can constantly work on our improvements. I love its customer service, they are quick to respond and they always help us to solve our problems.

What aspects are problematic or could work better?

There is a learning curve with each update. The good thing is you can easily learn each tool. The team behind this software offers multiple training video but they need to answer some specific user questions.

What specific problems in your company were solved by this product?

With Spreadfast we can easily take control of social media content, our social media schedule is streamlined, we are able to clarify our content goals and to run more powerful content campaigns. We can better understand our audience and to know their interests. We managed to improve our social media customer service by using its Highlight feature.

Are you a current user of this product?

Yes

What do you like best?

I love all the additional features on Spredfast, such as the "Plan" feature where you can group posts into one plan and track the progress of that one group as opposed to all posts. Makes it super easy.

Not being able to schedule on Instagram. However, that's obviously not Spredfast's fault.

We're scheduling posts for clients who then need to approve them. Spredfast makes it easy to schedule posts with assigned approvals instead of manually emailing clients posts and language to approve.