Simplify360 is a leading digital customer experience platform. It enables greater customer service by providing a complete omnichannel environment. They are at the cutting edge of conversation management, thanks to machine learning and superior AI for both agents and customers.The chat cloud from Simplify360 is your one-stop shop for all non-voice customer support needs. All major platforms, including Salesforce, Oracle, Freshdesk, and Zendesk, are easily integrated.They offer a variety of useful tools and features – Omnichannel approach where you can manage all customer interactions from one platform. Customized alerts and escalations to teams depending on issue and sentiment will keep you informed. Your customer service staff will have all the necessary context and a unified perspective of the customer's journey. Customizable dashboards representing specific needs, teams, and roles. One of their most beneficial features is their AI chatbots. Personalise your chatbot to mirror your brand's voice and provide unique conversational experiences. With their issue-based alerts, you can customise your bot to know when to resolve and escalate issues to the appropriate individuals. Detailed analysis to measure performance and productive with comprehensive and detailed insights.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
Simplify360 Custom
Features
Disclaimer: The pricing details were last updated on 07/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
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What are the top alternatives for Simplify360?
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Does Simplify360 provide API?
No, Simplify360 does not provide API.
Vendor Details
Carrollton, Texas Founded : 2012Contact Details
+1 (512) 539-0360
https://simplify360.com/
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