Simplify360

About Simplify360

Deep Dive with Clara AI

Simplify360 is a leading digital customer experience platform. It enables greater customer service by providing a complete omnichannel environment. They are at the cutting edge of conversation management, thanks to machine learning and superior AI for both agents and customers.The chat cloud from Simplify360 is your one-stop shop for all non-voice customer support needs. All major platforms, including Salesforce, Oracle, Freshdesk, and Zendesk, are easily integrated.They offer a variety of useful tools and features – Omnichannel approach where you can manage all customer interactions from one platform. Customized alerts and escalations to teams depending on issue and sentiment will keep you informed. Your customer service staff will have all the necessary context and a unified perspective of the customer's journey. Customizable dashboards representing specific needs, teams, and roles. One of their most beneficial features is their AI chatbots. Personalise your chatbot to mirror your brand's voice and provide unique conversational experiences. With their issue-based alerts, you can customise your bot to know when to resolve and escalate issues to the appropriate individuals. Detailed analysis to measure performance and productive with comprehensive and detailed insights.

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Pricing

Free Trial Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

60%
Momentum

65%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Simplify360 Features

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Chatbots Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%

Transfers/Routing

Query Suggestions

Language Detection

For Sales/Marketing

Chatbot

Automated Responses

AI/Machine Learning

Natural Language Processing

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Pre-Configured Bot

Code-free Development

Augmented Analytics

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Simplify360 Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Simplify360 Custom

Features

Review Management
Review Tracking
Review Responses
Custom Surveys
Alerts & Escalations
LiveChat
In-App Chat

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Disclaimer: The pricing details were last updated on 07/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Simplify360 Pricing