ccRobot

About ccRobot

Deep Dive with Clara AI

ccRobot is an AI-based conversational workflow management platform that helps companies to automate and streamline their customer-specific interactions with ease. The software offers an omnichannel customer experience over websites, WhatsApp and Facebook, through text and voice messages. In addition, it also supports multiple languages for such communication, including English, Japanese, French and Cantonese. With ccRobot, customer service representatives can monitor communication sessions and initiate outbound conversations with new and returning customers, simultaneously. The platform even stores customer wise communication history that allows representatives to go back and review previous conversations, validating responses and gaining a better understanding of their concerns. ccRobot comes with a variety of customisable features that enable companies to personalise the look and feel of their brand. It also includes a comprehensive dashboard that allows users to monitor the most frequent topics of conversation, customer chatbot feedback, engagement rate and other KPIs, accordingly. Industries served by ccRobot are healthcare, finance, government, utilities and retailers.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%
Reviews

60%
Momentum

67%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Medium Business
Small Business
Individuals

API Support

NA

Modes of Support

Online

ccRobot Features

Show Feature Explanation

Show Missing Features

Chatbots Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

90%

Query Suggestions

Chatbot

Automated Responses

AI/Machine Learning

Natural Language Processing

Generative AI

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Transfers/Routing

Pre-Configured Bot

Language Detection

For Sales/Marketing

Code-free Development

Augmented Analytics

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

ccRobot Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

ccRobot Custom

Features

80/20 Automation
Customer experience
Call volume agnostic

Start Free Trial

Disclaimer: The pricing details were last updated on 15/03/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ccRobot Pricing