Deliver the best customer support in the native language of their choice
ccRobot is an AI-based conversational workflow management platform that helps companies to automate and streamline their customer-specific interactions with ease. The software offers an omnichannel customer experience over websites, WhatsApp and Facebook, through text and voice messages. In addition, it also supports multiple languages for such communication, including English, Japanese, French and Cantonese. With ccRobot, customer service representatives can monitor communication sessions and initiate outbound conversations with new and returning customers, simultaneously. The platform even stores customer wise communication history that allows representatives to go back and review previous conversations, validating responses and gaining a better understanding of their concerns. ccRobot comes with a variety of customisable features that enable companies to personalise the look and feel of their brand. It also includes a comprehensive dashboard that allows users to monitor the most frequent topics of conversation, customer chatbot feedback, engagement rate and other KPIs, accordingly. Industries served by ccRobot are healthcare, finance, government, utilities and retailers.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Not available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
ccRobot Custom
Features
Disclaimer: The pricing details were last updated on 15/03/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about ccRobot Pricing.
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ccRobot: End User...
CAA RFIQ Demo
What are the top alternatives for ccRobot?
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Does ccRobot provide API?
No, ccRobot does not provide API.
Vendor Details
Markham, CanadaContact Details
Not available
https://www.ccrobot.ai/
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