Home/Field Service Management Software/Service Fusion
Updated on: September 27, 2021

What is Service Fusion ?

Service Fusion - Field Service Management Software
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Service Fusion

Assigning jobs and batch scheduling made easier with Service Fusion
(190 Ratings) Write Review

Service Fusion is an all-in-one field service management software, ideally suited to small and medium sized field service management companies. It enables the users to get a hold over the competitors in the market by providing estimating and job managing tools, enabling easier billing and scheduling processes, and automating text and voice notifications. With Service Fusion, you can generate and manage invoices and bills, enable digital signatures, and handle job scheduling. It provides smart tools and features for real time job tracking, and reporting along with providing detailed analytics of the workforce. It further enables management of documents, inventory and attendance. The software enables streamlining of your entire workflow by migration of customer records into digitized formats. With Service Fusion, users get a centralized system to operate and manage all of their tasks all while gaining full visibility across various business operations. The cherry on top is that you can use the software from anywhere in the world. The software offers a free demo version to try and test its features before making the purchase along with a variety of premium plans to fit every type of requirement.

Service Fusion Awards

Service Fusion Features Show All Features

Service Fusion Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Suite, Texas
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Field Service Management Software

Service Fusion Pricing

Pricing ModelSubscription
Starter
$99 /Month

Features

  • Customer Management: Unlimited
  • Estimates & Jobs: Unlimited
  • Scheduling & Dispatching: Unlimited
  • QuickBooks Integration: Unlimited
  • Invoicing: Unlimited
  • Payment Processing: Unlimited
  • Project Management: Unlimited
  • Reporting: Unlimited
  • Text Messaging Alerts: Unlimited
  • Job Photo Uploads: $50/mo
  • Inventory Management: $50/mo
  • Job Costing: $50/mo
  • Custom Documents: $40/mo
  • Customer Web Portal: $50/mo
  • Customer-Facing Mobile App: $65/mo + $689 setup
  • Call Tracking & Routing: $25/user/mo
  • GPS Fleet Tracking: $20/unit/mo + $49/unit setup

Plus
$199 /Month

Features

  • Include Starter plan, plus
  • Job Photo Uploads: Unlimited
  • Inventory Management: Unlimited
  • Job Costing: Unlimited
  • Integrated Voice & Text: Unlimited
PRO
$349 /Month

Features

  • Include Plus plan, plus
  • Custom Documents: Unlimited
  • Open API Integration: Unlimited
  • Custom Documents: Unlimited
  • Customer Web Portal: Unlimited
  • Customer-Facing Mobile App: Unlimited
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Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Service Fusion pricing.

Service Fusion FAQs

Service Fusion is Field Service Management Software. Service Fusion offers the following functionalities:

  • Billing and Invoicing
  • Document Management
  • Inventory Management
  • Attendance Management
  • Digital Signature
  • Job Scheduling
  • Real-time Job Tracking
  • Reporting
  • Analytics (Workforce)

Learn more about Service Fusion features.

Yes, Service Fusion provides API.

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Service Fusion Reviews

OVERALL RATING
4.3
Based on 190 Rating(s)
Rating Distribution
  • 58 %
  • 32 %
  • 8 %
  • 2 %
  • 0 %
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Garrett P
Garrett PSource : g2crowd.com
(Reviewed on 12 August 2020) "Changed our special project department overnight"

What do you like best?

The remote access for all members of the sales and operations team in real time plus dispatching and updating immediately for all crew members was fantastic.

What do you dislike?

Some of the recurring appointments options can be a little wonky to get exactly right and creating a job with multiple visits has to be done in a very specific way.

What problems are you solving with the product? What benefits have you realized?

Remote access to projects calendar for sales, operations, and technicians all in real time. Dispatch time and job creation were cut to a fraction of what it was on a paper system.

...more
Jennifer B
Jennifer BSource : g2crowd.com
(Reviewed on 29 May 2020) "Service Fusion makes work easier!"

What do you like best?

I like the fact that it makes my job so much easier. The techs have access to all the docs they need at their fingertips. I like that they can upload deliverables right to the platform.

What do you dislike?

I hate that I can not click back when in job dashboard and go to same place I was

Recommendations to others considering the product:

It will make you day much easier!

What problems are you solving with the product? What benefits have you realized?

It allows me to have on Central application to schedule job, tech can complete and upload deliverables.

...more
Mark P
Mark PSource : g2crowd.com
(Reviewed on 07 November 2019) "Good system "

What do you like best?

its ability to so accurately display dispatch and relay it to my technicians

What do you dislike?

sometimes it seems to be a bit slow to boot up

Recommendations to others considering the product:

Great service i highly recommend

What problems are you solving with the product? What benefits have you realized?

scheduling conflicts easy to solve

...more
Kenneth R
Kenneth RSource : g2crowd.com
(Reviewed on 30 September 2019) "Great service to effectively manage jobs, invoices, and client lists in an easy to use format."

What do you like best?

Service Fusion is a great application for businesses like ours where there is a heavy need for organization in our billing both online and on site for our customers. As an HVAC business the majority of our customers pay following a repair so it is necessary for our techs to be able to easily create invoices on site with the ability to collect payment as well as provide a receipt. With Service Fusion this is easily accomplished, eliminating the need for keeping track of paper invoices and hand written paperwork. By using this service we as a company have become highly efficient on our service calls as well as in-office billing processes.

What do you dislike?

Service Fusion can be ineffective when in areas with no mobile service and when service is bad the app can often be glitchy and prevent the techs from finalizing invoices.

Recommendations to others considering the product:

Service Fusion is a great multipurpose software that can quickly help your business run efficiently. Billing and organizing customer accounts has never been easier.

What problems are you solving with the product? What benefits have you realized?

With Service Fusion we have reduced overhead and operation costs largely in labor and materials. On average a tech could take 5-10 minutes creating an invoice and possibly another 5-10 minutes to collect payment. After a few service calls the time out of the day spent billing can become expensive for a business. With Service Fusion the time spent on billing a customer is cut drastically. Service Fusion is a service that can quickly pay for itself.

...more
Administrator in Construction
Administrator in ConstructionSource : g2crowd.com
(Reviewed on 26 September 2019) "Great for service industry and getting even better"

What do you like best?

The simplicity of scheduling jobs for our various service Techs and the communication options to get a hold of our customers

What do you dislike?

If custom fields could auto populate. If the syncing errors could provide some more info to allow the user to fix onour end. This could help us out a bit.

Recommendations to others considering the product:

If you are in the service industry with employees and are looking for a platform that is easy to use. Switch to Service Fusion

What problems are you solving with the product? What benefits have you realized?

Company organization with our service calls and various jobs. Much easier to teach to new staff.

...more
Administrator in Construction
Administrator in ConstructionSource : g2crowd.com
(Reviewed on 24 September 2019) "Reliable service"

What do you like best?

The system is user friendly and easily integrates to 3rd party software if needed.

What do you dislike?

Not compatible with Sage or Paypal merchant.

Recommendations to others considering the product:

Integrate with more credit card vendors, accounting softwares.

What problems are you solving with the product? What benefits have you realized?

We use ServiceFusion to schedule appointments. The jobs and dispatch sections are very effective.

...more
Kenneth R
Kenneth RSource : g2crowd.com
(Reviewed on 24 September 2019) "An all around great platform for service needs."

What do you like best?

I enjoy the simplicity behind Service Fusion's invoicing and customer scheduling. It makes the process of scheduling a time to meet a customer and billing after a repair is made seamless. Our techs can now finalize, collect payment, and email a receipt within just a few moments.This is all completed from either a desktop or our techs mobile devices. Another great attribute is the ability to upload our pricing books to quickly create and complete invoices. Prior to Service Fusion our business operated using carbon copy documents and physical paper copies of all invoices and new/ recurring customer documents. This process was not only time consuming but difficult to keep neatly filed and easy to find. Service Fusion allows the quick simple lookup of all customers and work orders. This not only allows our company to save money on the time and materials needed to operate, but allows our techs to be more efficient on the job.

What do you dislike?

I dislike the mobile app at times. Sometimes the invoice options screen fails to load upon finalizing the invoice, which delays emailing the customer their receipt.

Recommendations to others considering the product:

This service is great for and trade service. Easy to use and simple to learn. Service fusion can be integrated with Quickbooks and other services to better serve your business.

What problems are you solving with the product? What benefits have you realized?

We currently are now able to dispatch and schedule techs to different sites on a moments notice, preventing the lengthy downtime sometimes associated with the trade.

...more
Chris C
Chris CSource : g2crowd.com
(Reviewed on 21 August 2019) "Such a simple transition!"

What do you like best?

The dispatch grid is the best. Bottom line. Build a job and slide to assign. The ease of this feature saves so much time and headaches. I would also like to point out the after sale assistance! The help team is outstanding! They will not let you down! The turn around time is very very acceptable. You get screen shots and step by step instruction to make sure your problem is solved.

What do you dislike?

The inventory system could possibly be better. Possibly a better drop down? It may be there but we are about 1 week into this and haven't seen how to do this a little easier. The instructional videos are pretty hard to watch. Not sure if it woud be possible to breal them don into smaller subsets of instruction? The narrartor is pretty monotone and caugt myself spacing out while trying to watch the videos!! If you can improve that, it would really go a long way.

Recommendations to others considering the product:

This is a gret platform for a mobile business with techs in the field. The ease of set up and the product support is second to none.

What problems are you solving with the product? What benefits have you realized?

Figuring out who is closer to a job regarding handling "things that pop up". One glance of the dispatch map and we know who can be assigned to a call. Just being able to see where everyone is in 1 glance is very very helpful!

...more
Sharon S
Sharon SSource : g2crowd.com
(Reviewed on 20 August 2019) "Great software for service company with field techs."

What do you like best?

It is so simple to create and modify service calls. It provides instantaneous communication with your technicians, and gives real time notification to your customers.

What do you dislike?

The invoicing through Service Fusion is a bit cumbersome.

Recommendations to others considering the product:

Work as directly with the Service Fusion team as much as you can and you will gain a wealth of knowledge.

What problems are you solving with the product? What benefits have you realized?

It is so much easier to get all the information a technician needs about a job without having to text or read it all over the phone.

...more
Jay K
Jay KSource : g2crowd.com
(Reviewed on 20 August 2019) "Excellent product "

What do you like best?

Ease of use and its many integrated partners.

What do you dislike?

I wish it had a way to communicate between crew members.

What problems are you solving with the product? What benefits have you realized?

Effective control of scheduling and maintaining customer relationships

...more
Read All Reviews

Videos on Service Fusion

Service Fusion: Create, assign and schedule a job
Service Fusion: Create, assign and schedule a job
Service Fusion: Full workflow demonstration
Service Fusion: Create custom estimates, proposals, work orders

Service Fusion Screenshots

GPS Fleet Tracking
GPS Fleet Tracking
GPS Fleet Tracking

Articles on Service Fusion

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Service Fusion Integration

98%
Quickbooks
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Disclaimer

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