ServiceTitan Reviews

User Rating

4.3/5 (Based on 754 Ratings)

Rating Distribution

Excellent
68.6%
Very Good
15.4%
Average
2.7%
Poor
1.5%
Terrible
11.9%

User Sentiments

User Friendly Interface, Comprehensive Reporting Features, Extensive Integrations, Excellent Customer Communication

Mobile App Functionality Issues, Frequent Software Updates & Bugs, Complex Onboarding Process, Inconsistent Customer Support

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Review Summary

ServiceTitan is lauded for its user-friendly design, robust features, and mobile capabilities. Many users highlight improved efficiency, increased revenue, and enhanced customer satisfaction after adopting the software. ServiceTitan's strengths include its ability to streamline scheduling and dispatching, manage customer relationships, and provide detailed reporting and analytics. However, some users have reported issues with its pricing, occasional system glitches, and limited customization options. Overall, ServiceTitan receives positive feedback for its user-friendly interface, feature-rich platform, and positive impact on business performance.

Pros

Streamlined Scheduling: ServiceTitan helps businesses efficiently manage appointments and schedules, optimizing technician availability and reducing scheduling conflicts.
Enhanced Customer Service: With centralized customer data and communication tools, ServiceTitan enables businesses to provide exceptional customer service, fostering positive relationships and increasing customer satisfaction.

Cons

Limited Customization Options: Some users have reported limited customization options, making it challenging to tailor the software to specific business needs and preferences.
Initial Setup Complexity: The initial setup process can be complex and timeconsuming, requiring significant investment in training and resources to implement and configure the software effectively.

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Reviews

Verified User

June 25, 2026 Source: G2.com

Robust and Secure with Minor Support Variance

What do you like best about ServiceTitan?

I like the security in ServiceTitan because it provides an audit trail of all activities. It's great for tracking revenue through various reports that can be generated. The range of report options is extensive, and if you can think of a type, there's usually a way to generate it. Once I learned where to find things, it became easy to make necessary fixes.

What do you dislike about ServiceTitan?

I think one of the things that could be improved is the support side of things. There's a noticeable discrepancy in the level of knowledge and efficiency between different support agents. Sometimes you get a support agent who knows a lot about ServiceTitan and can solve your problem in five minutes. Other times, it can take up to fifteen minutes to get the answer, which slows things down. The learning curve was a little bit high.

What problems is ServiceTitan solving and how is that benefiting you?

I use ServiceTitan for tracking revenue, customer reviews, and technician timesheets, ensuring comprehensive control and security with an audit trail. It generates various reports to track our revenue effectively.

Verified User in Construction

June 3, 2026 Source: G2.com

Customizable to Fit Our Business Needs

What do you like best about ServiceTitan?

Fully customizable to individual business

What do you dislike about ServiceTitan?

Have to stay fully engaged with date management. Updates happen and new features override old. It's a full time job managing the system.

What problems is ServiceTitan solving and how is that benefiting you?

I can manage my entire business from one place instead of individual platforms, and the ones that are separate integrate well.

Sara L

June 2, 2026 Source: G2.com

Top Notch relies on Service Titan for "top notch" performance!

What do you like best about ServiceTitan?

ServiceTitan isn’t just “software we use.” It’s the backbone that keeps an HVAC business running without chaos. From dynamic scheduling and dispatching techs in real time, to invoicing on-site before we ever leave a home, it removes a lot of the back-and-forth that used to slow teams down.

What do you dislike about ServiceTitan?

Recommendations to others considering ServiceTitan?

The CRM side helps us stay ahead of customers instead of reacting to them, and inventory tracking keeps us from getting caught mid-job without parts. The integrations with accounting and reporting tools also give us real visibility into what’s actually driving performance and profit, not guesswork.

What problems is ServiceTitan solving and how is that benefiting you?

Whitney W

June 2, 2026 Source: G2.com

The New Dispatch Board Saves Me a Ton of Time Every Day

What do you like best about ServiceTitan?

I learn something new everyday that I didn't know before. I love the new Dispatch Board. Saving me a ton of time looking at the Dispatch board everyday.

What do you dislike about ServiceTitan?

It's scary to have all of your information in one place and if the system goes down your at the total loss.

What problems is ServiceTitan solving and how is that benefiting you?

Making Dispatching much easier. I have been able to use a Dispatcher for other things in the company.

Libby S

May 18, 2026 Source: G2.com

Essential Plumbing Solution with Stellar Support but Frequent Updates

What do you like best about ServiceTitan?

I love our CSM, Jay Flores! He does an excellent job keeping us informed on updates and educating us where we need it regarding ServiceTitan. I also appreciate that ServiceTitan integrates with our QuickBooks Online, which we use to pay bills. It's definitely the best software we've used so far for taking calls, booking jobs, collecting revenue, and tracking our KPIs.

What do you dislike about ServiceTitan?

One thing that isn't as popular with our team is that it is always updating! Sometimes we have a hard time with ServiceTitan and Apple (our guys use iPads in the field) and sometimes it can be difficult to get out of a Pro product because of contracts.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan is the best software we've used to take calls, book jobs, collect revenue, and track our KPIs.

Verified User in Construction

May 15, 2026 Source: G2.com

Automates Tedious Tasks and Enhances Reporting with Integrations

What do you like best about ServiceTitan?

I like the ability to automate some of the more tedious tasks that we use to have to complete. I love the ability to integrate additional technology to assist in reporting.

What do you dislike about ServiceTitan?

I believe that the initial training was a bit insufficient, and we find ourselves cleaning up messes from implementation.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan is allowing us to autmate more tasks which allows for our staff to be more efficient with their work.

Verified User in Construction

May 15, 2026 Source: G2.com

Outstanding Customer Success Support and Expertise from Jay Flores

What do you like best about ServiceTitan?

I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team.

What do you dislike about ServiceTitan?

There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company.

What problems is ServiceTitan solving and how is that benefiting you?

ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.

Andy M

May 8, 2026 Source: G2.com

HVAC efficient Excellent for Dispatching and Managing Field Service Techs

What do you like best about ServiceTitan?

.Dispatching and managing service techs in the field

What do you dislike about ServiceTitan?

Reporting is not always easy and the price

What problems is ServiceTitan solving and how is that benefiting you?

keep our field groups for plumbing and

Marlene W

April 21, 2026 Source: G2.com

A True All-in-One Field Service Platform That Streamlines Growth

What do you like best about ServiceTitan?

They offer a comprehensive field service management solution that covers everything you need. Beyond scheduling and dispatch, their invoicing integrates seamlessly with QuickBooks. They also provide features like Marketing Pro, online payments, estimates and proposals, AI tools, and CRM functionality. Overall, it’s a true all-in-one platform designed to streamline operations and support business growth.

What do you dislike about ServiceTitan?

Even though ServiceTitan is often praised as an all-in-one platform (like you described), there are some very consistent complaints that come up across reviews and user discussions.

Recommendations to others considering ServiceTitan?

1.) It's expensive, 2.) Steep learning curve/complexity. 3.) Long and difficult onboarding, 4.) Customer support can, at times be inconsistent, for example; long wait times, getting passed between teams, inconsistent answers. Bottom line; ServiceTitan's biggest downside is actually tied to its biggest strength: It tries to do everything, which leads to all of the above dislikes.

What problems is ServiceTitan solving and how is that benefiting you?

They are constantly trying to solve all problems and do system updates regularly.

Verified User in Construction

April 16, 2026 Source: G2.com

Easy to Navigate with Powerful Data Analysis Features

What do you like best about ServiceTitan?

Service Titan is easy to navigate and has a wealth of data analysis features.

What do you dislike about ServiceTitan?

Due to how many features Service Titan has I do mot always trust the dashboards and I sometimes reference different data than my team.

What problems is ServiceTitan solving and how is that benefiting you?

Service Titan is solving job management, pricebook management and KPI analysis.

ServiceTitan Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use ServiceTitan?

Review Summary

Pros

Cons

Verified User

Verified User in Construction

Sara L

Whitney W

Libby S

Verified User in Construction

Verified User in Construction

Andy M

Marlene W

Verified User in Construction

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