ServiceM8 manages and coordinates the interactions of a business between its staff and its clients, simply and cleverly. With ServiceM8, you’re connected. Urgent jobs can be dispatched to staff immediately, and without phone calls. Staff on the road receive all of the client details and job badges assist in highlighting critical information. Staff can access turn-by-turn navigation at the tap of a button so they won’t get lost. Clients can be automatically notified via SMS that you’re on the way, and because you know where staff are at all times, you can work even smarter.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Individuals Freelancers Medium Business Small Business |
| API | Location / Phone Number | Northern Territory, Australia | |
| Deployment | SaaS/Web/Cloud Mobile - iOS | Category | Field Service Management Software |
Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
ServiceM8 is Field Service Management Software. ServiceM8 offers the following functionalities:
Learn more about ServiceM8 features.
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Yes, ServiceM8 provides API.
What do you like best?
The tool is effortless when it comes to setting it up and using it is a breeze. ServiceM8 is just amazing.
What do you dislike?ServiceM8 is great and no dislikes whatsoever
Recommendations to others considering the product:I recommend ServiceM8
What problems are you solving with the product? What benefits have you realized?ServiceM8 makes Field Service Management effortless.
What do you like best?
I like that you can customize templates and upload to be used very easily and invoicing is extremely easy to do with this system and remove if any mistakes.
What do you dislike?The reports are extremely basic and don't really allow you to customize but you can export it to an excel and sort and work your magic that way.
Recommendations to others considering the productThis is a great product as it's extremely easy to maneuver on daily tasks and I invoice out of it weekly. My biggest recommendation is playing around in the system as i keep finding new ways to manipulate data to make my tasks easier when searching information. This system is extremely basic so you have to be the one to do a lot in it rather than it being left to its own devices.
What business problems are you solving with the product? What benefits have you realized?We can very easily track past and present jobs without having to have only 1 way of finding the information. You can use many key words to help you find the job or by property location. Major benefit has been the ease of the system, hopefully corporate will allow us to use the GPS feature for when we need to reach our guys on site.
What do you like best?
There is a lot that we like about this software. Its contac database system is very comfortable, and allows full access to the communication history with each contact, including the files sent. We like your bill creation system, which has many templates so that they can be customized. We like your time clock system, with which we can accurately track all working time. It has an excellent automated routing system.
What do you dislike?The only tool that serviceM8 lacks for field service management is an inventory management system. It has quite poor pool features in terms of routing and scheduling. We also do not like it to constantly collapse when working from your mobile access. In addition, it offers almost no functions to manage franchises. For example, it lacks a commission manager, a system for online stores, website management and even an intranet for franchises.
Recommendations to others considering the product:ServiceM8 is highly recommended for all types of manual work departments, such as plumbing, construction, electricity and pest control, because you can take complete control of the activities carried out and customers, depending on your contract . It is highly recommended to handle reports on the work done, since it can include all kinds of information.
What problems are you solving with the product? What benefits have you realized?With the use of serviceM8 we have learned a lot about how field service platforms work. Our billing is much more automated than before, and we can take better control not only of each employee's work, but also of their times, attendance and absences. It has also benefited us in the management of our field of work, since it has been able to adapt to our business needs.
What do you like best?
What I like most about Service8 is that I save a lot of time and pay more quickly, and this is very rewarding. It also offers me the possibility to personalize my invoices and quotes and the clients are satisfied, my company offers several services facilities and this keeps me organized. on the platform I have all the features that I need, even when I start a new project I can add the address, the email and much more.
What do you dislike?There are certain disadvantages that can make it a bit annoying, for example: I would like to see the purchase orders with their respective photograph, I am sure that they will soon include more advantages, which already has its implementation in the cloud has been very helpful for my business , nothing is lost that is a huge plus, other software only works with the network.
Recommendations to others considering the product:If what you want is that your service company grow this tool is the right one, is based on the cloud, offers mobile access, control of the database for the client, tracking your service history among others.
What problems are you solving with the product? What benefits have you realized?The fact that Service M8 works without an internet connection is the maximum for my company, its technical support is considered. It also integrates with emails perfectly, it's really changing my business, it's so relaxing to see everything organized and that my team uses it without problems there are certain things, but they are resolved and their cost is accessible to me.
What do you like best?
It is a job management software or office management software essential for business or home service companies
Its interface is simple, fast and easy to use.
I emphasize their customer service support is exceptional.
I like the way the cloud is based with a local backup.
What do you dislike?I could not think of a negative point as such only that the application is not for Android devices and it will be good to have it on Android since not all of us can have a device with iOS
What business problems are you solving with the product? What benefits have you realized?In general this platform is of great help to plan and maintain control of any maintenance work in the office.
I recommend it
What do you like best?
We have used ServiceM8 for a while to run our business and it has been an important part of our success. The software has many tools that can be used for different types of businesses and the prices take away the competition.
we love being able to customize our forms, invoices, budgets, text / email notifications and other documents.
The customer service is very complete and useful when we need assistance.
What do you dislike?The only challenging aspect is to configure the software according to your needs, since it takes time to find out what your company needs or does not need, but as I mentioned, most of the tools are there.
What problems are you solving with the product? What benefits have you realized?Great tool literally helped me transform my business from a good business to a world-class business.
What do you like best?
ServiceM8 gives a step by step setup upon sign up. They have these short how-to videos in the dashboard and a pretty useful help menu. This helped me has a newbie to the software. Overall It is has great record keeping so you can have all your records for each client at your fingertips.
What do you dislike?Never really could figure out how to resize the logo. The help menu was pretty useful but I ended up referring it a lot while navigating in the mobile app. It doesn’t integrate with QB Payments. They should roll out a update pretty soon.
Recommendations to others considering the productOverall it's a good app but it could be made better with more integrations. So if you need those kind of features like QB Payment integrations I suggest you decide on another software.
What business problems are you solving with the product? What benefits have you realized?Well at that point of time when the startup was at a good level we were focused on customer service and ServiceM8 proved to be a relatively inexpensive product. it's been very helpful to us with scheduling service calls and doing invoicing
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