Home/UX Software/PlaybookUX
Updated on: October 23, 2021

What is PlaybookUX ?

PlaybookUX - UX Software
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

PlaybookUX

Gather valuable feedback for your product or service
(12 Ratings) Write Review

PlaybookUX is the easiest way to find out how users interact with a company's product. Businesses can get fast, comprehensive AI analyzed video feedback that helps them create a feature-based product liked by the target audience. Advanced recruiting techniques and screening questions used by PlaybookUX ensure that the candidates chosen are ideal for conducting the survey. Most candidates for the studies are recruited with the help of its own high-quality participation tool. Enterprises can also bring in their own custom candidates and can invite them by using a link provided by PlaybookUX. It allows the firms to add unlimited questions and tasks so that the ultimate feedback can be secured right in the first try itself. Organizations can use this platform to identify their strong features in the development phases and test their usability, concept and pricing modules. Starting on the platform is as simple as signing up. Users can then start conducting international interviews in over 40 countries, both moderated and unmoderated. This helps the firms make sound decisions that satisfy customer needs and deliver better and smarter tested products.

PlaybookUX Awards

PlaybookUX Features Show All Features

PlaybookUX Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Broadway, New York / +1 781-635-4204
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category UX Software

PlaybookUX Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Pay As You Go
  • Unmoderated : 15 Minute Sessions
    • ​​​​​$49 per participant
  • Moderated : 30 Minute Sessions
    • $99 per participant
  • Moderated : 60 Minute Sessions

    • $149 per participant

Features

  • Test on all devices
  • Comprehensive Analytics and Custom Report Builder
  • Highlight Reels, Transcripts & Timestamped Notes
  • Demographic Targeting & Screener Questions
  • International Recruiting & Platform Localization
  • Verified Participants
Grow
$249 /Month

$2739 per year

Features

  • Unlimited "Bring My Own Participants" Unmoderated Testing
  • Unlimited Seats
  • Test on all devices
  • Comprehensive Analytics and Custom Report Builder
  • Highlight Reels, Transcripts & Timestamped Notes
  • Demographic Targeting & Screener Questions
  • International Recruiting & Platform Localization
  • Verified Participants

Pro tip: You can also use PlaybookUX participants at any point see Use Our Panel

Scale
$449 /Month

$4,939 per Year

Features

  • Includes features of Grow plan, plus
  • Unlimited "Bring My Own Participants" Moderated Testing
  • Scheduler with integrations to Google Calendar, iCloud, Outlook, and Exchange
  • SSO / SAML
Enterprise
Custom

The software offers Enterprise pricing plan on basis of request.

Features

  • 99.99% guaranteed uptime SLA
  • Account management
  • Training sessions

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Disclaimer: The pricing details were last updated on 05/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about PlaybookUX pricing.

PlaybookUX FAQs

PlaybookUX is UX Software. PlaybookUX offers the following functionalities:

  • Heatmaps
  • Animation
  • For Mobile
  • For Websites
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

Learn more about PlaybookUX features.

Yes, PlaybookUX provides API.

Ask the Community View Community

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PlaybookUX Reviews

OVERALL RATING
4.6
Based on 12 Rating(s)
Rating Distribution
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User in Financial Services
User in Financial ServicesSource : g2crowd.com
(Reviewed on 12 October 2019) "Affordable way to get usability feedback"

What do you like best?

The quality and targeted demographic filtering is unbeatable. Solid international and domestic pool of participants. Great customer support and intuitive UI. We can bring our own customers as well.

What do you dislike?

Would love highlight reels, but that's on their roadmap for Nov 2019 so looking forward to using that feature to show management clips.

Recommendations to others considering the product:

Use PlaybookUX to get in touch with your user - both from user testing and moderated studies. Invite the full team so they can collaborate on their program. Take advantage of the unlimited seats!

What problems are you solving with the product? What benefits have you realized?

We were able connect with niche demographics from both the US and Austria / Germany. It's an all in one tool, so we don't need to manually transcribe anymore. Notes / collaboration is a huge plus. We are able to get buy in from all different parties across our company and quickly implement feedback into our agile process. Hearing from our customers and potential customers is wonderful. They make it easy to do that.

...more
Despina E
Despina ESource : g2crowd.com
(Reviewed on 10 October 2019) "The best UX Software"

What do you like best?

Robust solution, stellar customer support, intuitive features, value for money choice.

What do you dislike?

Simply nothing the product delivers on its promise 100%

Recommendations to others considering the product:

PlaybookUX is a must-try solution in case user experience is imperative for your business outcomes. Consider to give it a try today and see how it can lead to immediate results.

What problems are you solving with the product? What benefits have you realized?

I am conducting many onboarding and UX audits due to the nature of my work and playbook UX it the number one f/w coming into mind to deliver concrete results to my customers.

...more
James
JamesSource : trustpilot.com
(Reviewed on 01 October 2019) Super fast and helpful feedback

Super fast and helpful feedback. I use PlaybookUX for conducting moderated and unmoderated research and their participants are by far the best quality of any other service out there.

...more
Chris Pisarski
Chris PisarskiSource : trustpilot.com
(Reviewed on 18 September 2019) Valuable tool for understanding customers

I never understood the power of user testing until I started using PlaybookUX. Their UX software is intuitive and easy to use. I would highly recommend this to any founder who wants to understand their customers!

...more
Mayur Prabhu
Mayur PrabhuSource : trustpilot.com
(Reviewed on 09 September 2019) PlaybookUX is great for understanding…

PlaybookUX is great for understanding what people like and don’t like about your website. I use it to make product decisions and features decisions. I highly recommend it to anyone looking to conduct interviews and unmoderated research, for which I use it to run about 3 studies per month. Ali from customer support goes out of her way to help which does not go unnoticed!!

...more
Charlotte
CharlotteSource : trustpilot.com
(Reviewed on 03 September 2019) Great Experience!

I’m leading the charge to make internal systems more usable for students and faculty at a large institution. We’ve had a lot of “rough” experiences with other software and since we’re an edu, we needed a cost effective solution to affect our tens of thousands of students. Insert PlaybookUX. Since using, we’ve been able to totally revamp our internal products. They make my life way easier than other research tools.

...more
Vinicius Peracini
Vinicius PeraciniSource : trustpilot.com
(Reviewed on 03 September 2019) Really amazing tool for product teams!

It's a really amazing tool for product teams that allows my team to test designs before developing and after implementation. I use their web and prototype testing at least one a month to validate. There's nothing better than hearing people talk about the things they like and dislike about your designs!

...more
Anca
AncaSource : trustpilot.com
(Reviewed on 03 September 2019) Top line software for UX research

Top line software for UX research. You can use their participants or bring your own and the cost is reasonable. It's cool how they show you interesting quotes from the sessions. It makes coming back to the project much easier. Also, great for collaboration with team members and clients.

...more
User in Non-Profit Organization Management
User in Non-Profit Organization ManagementSource : g2crowd.com
(Reviewed on 25 August 2019) "Great, simple tool for anyone to use"

What do you like best?

Easy to use and anyone can get a user testing study up and running within 5 mins. I'm not overwhelmed with jargon. Our first video was received within an hour and the study filled in a day! Awesome high quality testers.

What do you dislike?

I can't really think of anything! I was looking for a more direct way to share videos with co-workers instead of having to download them to my desktop.

Recommendations to others considering the product:

Test your prototype early and often and you'll get buy-in with managers.

What problems are you solving with the product? What benefits have you realized?

We were able to test complex concepts and prototypes with the tool. We're able connect with very hard to reach demographics. That was previously impossible.

...more
Consultant in Philanthropy
Consultant in PhilanthropySource : g2crowd.com
(Reviewed on 01 August 2019) "Affordable UX Software"

What do you like best?

- Customer support is top notch (around the clock help)

- Participants are everyday people (not professional testers) so I'm getting good insights

- I've used a lot of tools and it has great UX and extremely affordable for the value

- Analytics great for in the weeds for UX-ers

So glad I found a reliable tool that is actually affordable for consultants / freelance

What do you dislike?

- Wish I could bring my own participants to studies but received an email that they're in beta for those features. Can't wait to try it out

- Video highlight reels are great to show my clients so would love to see that feature

Recommendations to others considering the product:

If you have any questions, use the Intercom features for lightning fast responses. They actually get back within minutes.

What problems are you solving with the product? What benefits have you realized?

I've performed countless unmoderated sessions and also a few moderated sessions. I'm able to speak to exactly the right people for our philanthropy website / concept creation.

...more
Read All Reviews

Videos on PlaybookUX

Earn Money as a User Experience Tester with PlaybookUX
Earn Money as a User Experience Tester with PlaybookUX

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PlaybookUX Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com