FieldEdge is an innovative service management software for the service industry. With offices in Fort Myers and Atlanta, FieldEdge serves more than 30 service verticals, both nationally and internationally. FieldEdge’s flagship products, FieldEdge and Electronic Service Control (ESC), are comprehensive service management solutions that enable home service contractor companies to easily manage customers, work, and finances. FieldEdge and ESC provide the tools and features growing and profitable service companies need for success.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Contact||Georgia, United States / 888-614-0184|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Field Service Management Software|
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Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
I enjoy the streamlined view of our dispatch board. It is clear and concise.
The manner in which multiple technicians on the same work order are handled within the program can be a challenge.
Be sure to look at all aspects of the system and how it will work for your specific operating procedures. Set up and integration of your old system's information is crucial.
It is nice to see all aspects (dispatch, billing, etc.) handled in one operating system.
Pros: Nice set up, easy to use. Works with quickbooks.
Cons: Still has too many service interruptions, tech support is lacking, very of their people know the system like a real user would. QuickBooks integrations wont allow for coding in FE to push into QB's.
Overall: They have a good thing going, but really need to work on service interruptions, along with better training of tech support.
Full service contractor dispatch program for office and field usage
Cloud based technology hinders service in places with no cell coverage
We have utilized FieldEdge to have real time updates with both our office works and field technicians cutting down on phone calls and lag time
I have appreciated the quick responses and the training. I also appreciate the willingness to listen to our needs and come up with ways to use the software accordingly. I like that changes are driven by the ideas portal and that we have a platform to explain our needs. We also appreciate having a designated onboarding specialist that has been checking in with us weekly and working with the development team to try to work on anything we need. We also appreciate the Quickbooks integration and the ability to post timehseets from the software.
I would appreciate more user directed reporting and custom email templates (reminders, paid receipts, different agreement reminders, etc) It would be great to sort things by department vs employees. I think more detailed how to videos or step by step instructions would be great in the future.
Everyone uses their software differently. I think that understanding how the software is meant to be used and understanding how to utilize it with your company is the best thing you can do. Watch every tutorial available and utilize it to its fullest.
Since starting with FieldEdge we have resolved numerous issues, mostly customizing things and ensuring correspondence to our customers is how we want it. We have appreciated the automated reminders, reminders for agreements, and the integration of reviewbuzz which has increased our online review profile.
For us, the functionality of FieldEdge to decent and contains enough features to be considered useful.
The onboarding process does take a tremendous amount of time and resources. This was more than what we ever had anticipated or had explained to us during the sales presentation. You just need to be ready for it. The robo-call voice is far-below any automated voice that seems to exist in today's world. Very weak!
Please be plenty prepared to expend a huge quantity of time during the pre-onboarding and within the onboarfing processes. If you believe it will take oly "X" amount of time to make the smooth transition and pre work for it, plan on a factor a 8-10X.
The two main things we like about FieldEdge includes having to robo-call all of our preventative maintenance customers so that thwy will call back to schedule. Plus, we like the robo-call feature for the reminder calls and the traveling calls.
It is so nice to be able to access Field Edge from anywhere. I really appreciate the fact that I can pull up the schedule no matter where I am.
One of the best features by far is the service that I have received from Field Edge. I was given a customer success manager when I started with Field Edge. Juliun has been exceptional. He is my go to guy if I ever need anything or have a concern. It's always frustrating when you start with a new company and new software. The customer support through chat or a phone call is always very fast. If someone does not know the answer, they will reach out to someone who may know more than them. If I need help implementing something new into the program that is more time consuming, I always reach out to Juliun. He has been able to help me customize the program to work for my company. He is very patient and I feel like we have become great friends. I wish that everyone could be as responsive as he is. It's nice to know that I have one person to go to if I need anything. It's so frustrating when you have to explain your problem or question to a different person every time. Juliun helps me sort through these issues until they are taken care of. Switching from my last program has been made so much easier due to my customer success manager.
The one thing that I dislike about the cloud service from Field Edge that it is not as fast as a non-cloud service.
We love the service agreement integration. It makes everything so much easier to manage. Our customers have also appreciated the text feature that alerts them that a technician is on his way.
Great workshop where professionals from similar disciplines can come together in order to maximize profitability with a workshop containing a well timed mixture of lecture, discussion, and examples.
Seminar is a two day event, and while very worthwhile, is a tad pricey and involves an overnight hotel stay
I would recommend this seminar to all FieldEdge professionals; beginning users can understand the complexity of the program and seasoned users can always use a refresher and share ideas while picking up valuable nuggets of information.
Money! Safes this company A Lot of Money. No more waste, no paper, ink, toner waste. Time, Saves so much time and we all know Time is Money.
Nothing now. in the beginning we had a few glitches, because we were all just working the system our way.
make Sure your training is done in groups, and don't have anyone using it until they are trained.
Ask a lot of questions, Learn to use the amazing tools they have set up to guide you. So many features to make things easy.
Making it to Appointments on time. Never loose when a job has parts on order, needs a return call.Knowing what tech is where and when. Down time between jobs calling to send tech to next job. And No Lost invoices. Track all parts purchased and used
I really like that Fieldedge is able to combine all of our needs into one website. We are able to schedule, keep track of income from jobs, parts, customers, reports and so much more all from the same place! I also like how secure the site is, we have never encountered a problem with our security.
We often have glitches in the system that cause us to lose what we were working on at a given time as well as had the site run very slowly on some days. When inputting or editing parts or customers some days the site can get very slow and often time out while in the middle of a task despite having very high speed wi-fi. Some conference calls do not resolve all problems that need to be solved.
I would recommend that they try it out and they will find that they can connect everything they need for their business.
We are solving many scheduling problems as well as problems with our prices. We are able to input all of our parts and services and export a version to print and go through to edit anything that needs to be fixed about each part's price or description.
Quite honestly it came down to Juliun. I used to work with Service Titan (over engineered and $$) and had a pretty good understanding of these types of platforms. The company I acquired was using Fieldedge, however they only implemented a few modules, so I believe I need to be treated like a new customer and be onboarded. At first, I couldn't get anywhere until Juliun got involved- hes a game changer!
At first, wasn't sure the company was listening to my concerns or not. Honestly, I almost walked away. One person changed all that by their actions. Futhermore, their technology staff really engaged (thanks Matt) and got me a better place. My only challenge with Field Edge today is having an OPEN SOURCE API that allows my callcenter to connect directly into Fieldedge to process my work. I do know Fieldedge is working on a solution
Open Source API for call centers...
TImely financials, dispatching in realtime, processing the transaction...Fieldedge is all a service company needs to run a successful business....