Home/Field Service Management Software/FieldEdge
Updated on: July 17, 2019
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FieldEdge

Organize your office, save time, and make more money
(213 Ratings) Write Review

FieldEdge is an innovative service management software for the service industry. With offices in Fort Myers and Atlanta, FieldEdge serves more than 30 service verticals, both nationally and internationally. FieldEdge’s flagship products, FieldEdge and Electronic Service Control (ESC), are comprehensive service management solutions that enable home service contractor companies to easily manage customers, work, and finances. FieldEdge and ESC provide the tools and features growing and profitable service companies need for success.

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FieldEdge Features Show All Features

FieldEdge Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact Georgia, United States / 888-614-0184
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Field Service Management Software

FieldEdge Pricing

Pricing ModelQuotation Based
How much does FieldEdge cost ?
FieldEdge provides a custom pricing for their software.
FieldEdge
Custom

Features

  • Scheduling & Dispatching
  • Customer Management
  • Quickbooks Integration
  • Dashboards
  • Mobile CRM
  • Invoicing

Contact the vendor for detailed pricing information

Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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FieldEdge Reviews

OVERALL RATING
4.4
Based on 213 Rating(s)
Rating Distribution
  • 183
  • 20
  • 6
  • 4
  • 0
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Source : g2crowd.com
(Reviewed on 21 June 2019)
"Learning new ways to operate dispatch"

What do you like best?

I enjoy the streamlined view of our dispatch board. It is clear and concise.

What do you dislike?

The manner in which multiple technicians on the same work order are handled within the program can be a challenge.

Recommendations to others considering the product:

Be sure to look at all aspects of the system and how it will work for your specific operating procedures. Set up and integration of your old system's information is crucial.

What problems are you solving with the product? What benefits have you realized?

It is nice to see all aspects (dispatch, billing, etc.) handled in one operating system.

...more
Robyn B.Source : capterra.com
(Reviewed on 14 June 2019)
Getting better, not the best yet.

Pros: Nice set up, easy to use. Works with quickbooks.

Cons: Still has too many service interruptions, tech support is lacking, very of their people know the system like a real user would. QuickBooks integrations wont allow for coding in FE to push into QB's.

Overall: They have a good thing going, but really need to work on service interruptions, along with better training of tech support.

...more
Source : g2crowd.com
(Reviewed on 11 June 2019)
"Contractor Dispatch Program"

What do you like best?

Full service contractor dispatch program for office and field usage

What do you dislike?

Cloud based technology hinders service in places with no cell coverage

What problems are you solving with the product? What benefits have you realized?

We have utilized FieldEdge to have real time updates with both our office works and field technicians cutting down on phone calls and lag time

...more
Source : g2crowd.com
(Reviewed on 11 June 2019)
"Appreciate the response times and training!"

What do you like best?

I have appreciated the quick responses and the training. I also appreciate the willingness to listen to our needs and come up with ways to use the software accordingly. I like that changes are driven by the ideas portal and that we have a platform to explain our needs. We also appreciate having a designated onboarding specialist that has been checking in with us weekly and working with the development team to try to work on anything we need. We also appreciate the Quickbooks integration and the ability to post timehseets from the software.

What do you dislike?

I would appreciate more user directed reporting and custom email templates (reminders, paid receipts, different agreement reminders, etc) It would be great to sort things by department vs employees. I think more detailed how to videos or step by step instructions would be great in the future.

Recommendations to others considering the product:

Everyone uses their software differently. I think that understanding how the software is meant to be used and understanding how to utilize it with your company is the best thing you can do. Watch every tutorial available and utilize it to its fullest.

What problems are you solving with the product? What benefits have you realized?

Since starting with FieldEdge we have resolved numerous issues, mostly customizing things and ensuring correspondence to our customers is how we want it. We have appreciated the automated reminders, reminders for agreements, and the integration of reviewbuzz which has increased our online review profile.

...more
Source : g2crowd.com
(Reviewed on 24 May 2019)
"FieldEdge"

What do you like best?

For us, the functionality of FieldEdge to decent and contains enough features to be considered useful.

What do you dislike?

The onboarding process does take a tremendous amount of time and resources. This was more than what we ever had anticipated or had explained to us during the sales presentation. You just need to be ready for it. The robo-call voice is far-below any automated voice that seems to exist in today's world. Very weak!

Recommendations to others considering the product:

Please be plenty prepared to expend a huge quantity of time during the pre-onboarding and within the onboarfing processes. If you believe it will take oly "X" amount of time to make the smooth transition and pre work for it, plan on a factor a 8-10X.

What problems are you solving with the product? What benefits have you realized?

The two main things we like about FieldEdge includes having to robo-call all of our preventative maintenance customers so that thwy will call back to schedule. Plus, we like the robo-call feature for the reminder calls and the traveling calls.

...more
Source : g2crowd.com
(Reviewed on 24 May 2019)
"So happy that we moved to the cloud."

What do you like best?

It is so nice to be able to access Field Edge from anywhere. I really appreciate the fact that I can pull up the schedule no matter where I am.

One of the best features by far is the service that I have received from Field Edge. I was given a customer success manager when I started with Field Edge. Juliun has been exceptional. He is my go to guy if I ever need anything or have a concern. It's always frustrating when you start with a new company and new software. The customer support through chat or a phone call is always very fast. If someone does not know the answer, they will reach out to someone who may know more than them. If I need help implementing something new into the program that is more time consuming, I always reach out to Juliun. He has been able to help me customize the program to work for my company. He is very patient and I feel like we have become great friends. I wish that everyone could be as responsive as he is. It's nice to know that I have one person to go to if I need anything. It's so frustrating when you have to explain your problem or question to a different person every time. Juliun helps me sort through these issues until they are taken care of. Switching from my last program has been made so much easier due to my customer success manager.

What do you dislike?

The one thing that I dislike about the cloud service from Field Edge that it is not as fast as a non-cloud service.

What problems are you solving with the product? What benefits have you realized?

We love the service agreement integration. It makes everything so much easier to manage. Our customers have also appreciated the text feature that alerts them that a technician is on his way.

...more
Source : g2crowd.com
(Reviewed on 23 May 2019)
"Recommend Seminar for Success"

What do you like best?

Great workshop where professionals from similar disciplines can come together in order to maximize profitability with a workshop containing a well timed mixture of lecture, discussion, and examples.

What do you dislike?

Seminar is a two day event, and while very worthwhile, is a tad pricey and involves an overnight hotel stay

What problems are you solving with the product? What benefits have you realized?

I would recommend this seminar to all FieldEdge professionals; beginning users can understand the complexity of the program and seasoned users can always use a refresher and share ideas while picking up valuable nuggets of information.

...more
Source : g2crowd.com
(Reviewed on 22 May 2019)
"Game Changer"

What do you like best?

Money! Safes this company A Lot of Money. No more waste, no paper, ink, toner waste. Time, Saves so much time and we all know Time is Money.

What do you dislike?

Nothing now. in the beginning we had a few glitches, because we were all just working the system our way.

make Sure your training is done in groups, and don't have anyone using it until they are trained.

Recommendations to others considering the product:

Ask a lot of questions, Learn to use the amazing tools they have set up to guide you. So many features to make things easy.

What problems are you solving with the product? What benefits have you realized?

Making it to Appointments on time. Never loose when a job has parts on order, needs a return call.Knowing what tech is where and when. Down time between jobs calling to send tech to next job. And No Lost invoices. Track all parts purchased and used

...more
Source : g2crowd.com
(Reviewed on 21 May 2019)
"Lake Orion Plumbing Heating & Cooling Employee Review"

What do you like best?

I really like that Fieldedge is able to combine all of our needs into one website. We are able to schedule, keep track of income from jobs, parts, customers, reports and so much more all from the same place! I also like how secure the site is, we have never encountered a problem with our security.

What do you dislike?

We often have glitches in the system that cause us to lose what we were working on at a given time as well as had the site run very slowly on some days. When inputting or editing parts or customers some days the site can get very slow and often time out while in the middle of a task despite having very high speed wi-fi. Some conference calls do not resolve all problems that need to be solved.

Recommendations to others considering the product:

I would recommend that they try it out and they will find that they can connect everything they need for their business.

What problems are you solving with the product? What benefits have you realized?

We are solving many scheduling problems as well as problems with our prices. We are able to input all of our parts and services and export a version to print and go through to edit anything that needs to be fixed about each part's price or description.

...more
Source : g2crowd.com
(Reviewed on 21 May 2019)
"The Juliun Kinsey Difference"

What do you like best?

Quite honestly it came down to Juliun. I used to work with Service Titan (over engineered and $$) and had a pretty good understanding of these types of platforms. The company I acquired was using Fieldedge, however they only implemented a few modules, so I believe I need to be treated like a new customer and be onboarded. At first, I couldn't get anywhere until Juliun got involved- hes a game changer!

What do you dislike?

At first, wasn't sure the company was listening to my concerns or not. Honestly, I almost walked away. One person changed all that by their actions. Futhermore, their technology staff really engaged (thanks Matt) and got me a better place. My only challenge with Field Edge today is having an OPEN SOURCE API that allows my callcenter to connect directly into Fieldedge to process my work. I do know Fieldedge is working on a solution

Recommendations to others considering the product:

Open Source API for call centers...

What problems are you solving with the product? What benefits have you realized?

TImely financials, dispatching in realtime, processing the transaction...Fieldedge is all a service company needs to run a successful business....

...more
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Videos on FieldEdge

FieldEdge's Industry Benchmarks
FieldEdge's Industry Benchmarks

FieldEdge Screenshots

FieldEdge Demo - FieldEdge Dashboard
FieldEdge Demo - FieldEdge Dispatch Board
FieldEdge Demo - FieldEdge Work Order
FieldEdge Demo - FieldEdge Call Screen
FieldEdge Demo - FieldEdge Customer History
FieldEdge Demo - FieldEdge Dashboard
FieldEdge Demo - FieldEdge Dashboard
FieldEdge Demo - FieldEdge Dashboard
FieldEdge Demo - FieldEdge Dispatch Board
FieldEdge Demo - FieldEdge Work Order
FieldEdge Demo - FieldEdge Call Screen
FieldEdge Demo - FieldEdge Customer History
FieldEdge Demo - FieldEdge Dashboard

FieldEdge Awards