FieldEdge is an innovative service management software for the service industry. With offices in Fort Myers and Atlanta, FieldEdge serves more than 30 service verticals, both nationally and internationally. FieldEdge’s flagship products, FieldEdge and Electronic Service Control (ESC), are comprehensive service management solutions that enable home service contractor companies to easily manage customers, work, and finances. FieldEdge and ESC provide the tools and features growing and profitable service companies need for success.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Location / Phone Number | Fort Myers, Florida / 888-614-0184 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Field Service Management Software |
Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
FieldEdge is Field Service Management Software. FieldEdge offers the following functionalities:
Learn more about FieldEdge features.
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No, FieldEdge does not provide API.
We are a family owned plumbing company and we have been utilizing FieldEdge for over a year now. Dispatching and mobile applications are easy and effective. Payment processing and call monitoring integration are extremly useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs. Tech support is very responsive and knowledgable. We would highly recommend FieldEdge.
Thomas Saelen is our representative and he is Awesome. He responds to any request quickly and if he's not to right source, he'll get me to the right source. He checks in on me to see if everything is going OK. He needs a raise :-)
We have been using FieldEdge for just over 3 years now for our plumbing and electric company. While we've definitely seen some glitches in the program over those years, what we love THE MOST about FieldEdge is their commitment to improving their product and accepting feedback from their customers. That is so important with a product like this so you are ensuring it is tailored to the needs of your customers. They are constantly releasing updates and new features that make our lives in the service industry easier. Thank you Thomas Saelen, our customer success manager for being so responsive and helpful!
Austin is our customer service rep, and he has been amazing! He really cares about his customers and their needs. He also goes that extra mile to make sure we have everything we need by doing a review of our services every few months or addressing any issues which come up.Pipeline Plumbing, Oregon
Outstanding service! Everyone we have encountered during our 1st year has provided fast, efficient & PROACTIVE methods for us to navigate going "live", covid & everything we need to run our business in between.
My 5 Star rating is for Austin Smith. We started using Fieldedge at the same time Covid-19 started. It made things difficult because most of us were working remotely. Through our struggles, we finally ended up getting Austin to help us. I’ve never had anyone be more helpful and patient. If he doesn’t know the answer, he does research to find out. If you have more staff like him, it speaks well for your company.
Ever since I was introduced to Field Edge they have been AWESOME! The customer service is great and they are willing to help you literally with everything. Austin Smith has been super helpful and he goes above and beyond to help myself and my company with everything. He will not rest until our issue is resolved and we love that about him and Field Edge. The software is very easy to use and very helpful for our HVAC company. This software has helped us go completely paperless and we are just excited about that! Austin has been a great asset to our company and myself and I would recommend this software and Austin to anyone!
We purchased two companies last year and I knew right away we needed a software platform to keep them both on track. Transitioned both companies at different times, the first in April and the second in late June. The transition for the first was exciting and quite painful for our team but day by day with the help of our FE team our team is embracing it and the results are great. I was also amazed at how we were able to take what we learned with the first experience and transition that to the second company so much smoother. Since Austin has been involved the transition and day to day have only become easier. We are grateful he has been there to guide our team.
We have been using FieldEdge for a short time now, and because of Austin being so helpful with any and all of our questions the transition process has been fairly easy so far. I am looking forward to learning how to utilize the system more in depth and I have no doubt in my mind that Austin will be helping our company every step of the way moving forward. Thank you for your great customer service.
The distinguishing feature of Field Edge is the exemplary customer service, specifically of our Customer Success Manager, Lyuda Rogers. She is aware of and keeps on top of the way we use their service; she offers suggestions and training to help us get the most out of the program. Lyuda quickly responds to requests and is always kind and efficient. Also, she is vivacious and always willing to help. If I could designate her "Customer Success Manager of the Century," I would.
