Enhance customer experience with ease
CSAT.AI provides its users with a platform through which they can enhance the customer experience with the help of automated quality assurance along with real-time insights. The software runs on Zendesk and provides its users with a holistic view of the customer service landscape at the end of every engagement. It enables the users to measure the performance of the agent and hence create a better coaching and mentoring program. CSAT.AI software alerts the user about grammatical mistakes and also prevents offensive languages. The software informs the managers when the customers misbehaved, and the managers could be flagged to consult with the agents. Users can evaluate the scores of managers and agents and spot trends across the entire contact centre, or they can even delve into the progress of an individual agent. The tools provided by the software helps agents know if they are doing a good job and hence providing them with an opportunity to fix any issue before ending the engagement.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Key Performance Indicators
Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakesCustomer Engagement
Enables the brand to maintain contact with their potential customersMachine Learning
Improves user experience with artificial intelligenceEmployee Management
Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprisePerformance Metrics
Helps in measuring the performance, activities, and behavior of the employees/students individually or collectively as a teamFeedback Management
Assists in managing the feedback provided or received after accomplishing an assigned taskFree Trial
Available
Pricing Options
Premium Plans ( Subscription )
Pricing Plans
CSAT.AI $14.45 $14.45 per month
CSAT.AI (QA)
CSAT.AI (CX)
Features
Disclaimer: The pricing details were last updated on 05/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about CSAT.AI Pricing.
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CSAT.AI used for?
Learn more about CSAT.AI features.
Does CSAT.AI provide API?
Yes, CSAT.AI provides API.
Vendor Details
Los Angeles, CA Founded : 2009Contact Details
+1 (323) 380 8555
https://www.csat.ai/
Social Media Handles
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