Pythia Alternatives and Competitors

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

LabiDesk is an All-in-one helpdesk software designed to help businesses improve customer engagement. It features tools like Shared Inbox, Help Center Portal, Live Chat, Knowledge Base and more. Teams can create canned responses and automatic signatures to automate workflows via the shared inbox dashboard. Small to medium-sized businesses can benefit from using this software.

Snappy software is a Helpdesk software to automate workflow with email ticketing system. Engage your customers with pre-written content into support tickets. Manage tickets by assigning staff priorities, and tags to optimize repetitive tasks. Track your team's performance with reports to measure the business solutions. Small, Medium and Large companies make use of the software.

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.

Aptedge is a cutting-edge solution that leverages the power of Generative AI to transform the landscape of customer care. With its AI-driven answers and workflows, Aptedge enables businesses to streamline their customer support operations by consolidating their knowledge systems and accelerating case resolution times. Through the use of GPT, Aptedge is able to provide highly accurate and responsive answers to customer queries, while also automating many of the more repetitive tasks that can slow down customer support teams. This results in a significant reduction in customer support costs, as well as an increase in customer satisfaction. Furthermore, Aptedge's advanced analytics capabilities allow businesses to gain insights into their customer support operations, enabling them to identify areas for improvement and optimize their workflows accordingly. With Aptedge, businesses can ensure that their customers receive the best possible support, while also maximizing the efficiency and effectiveness of their customer support operations.

Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software.

HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included.

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets.

HeyTaco is an interactive and engaging peer recognition platform enabling users to build strong and happy remote teams through positive communication. The services delivered by this platform are relied upon by over 5000 small businesses for fun team-building processes. HeyTaco offers a wide range of captivating functionalities complete with gamification mechanisms and leaderboards. With this platform, positive communication is fostered and teams are encouraged to engage with members through positive feedback and interactions that build strong relationships. Also, users can get access to an intuitive leaderboard for some friendly competition, which helps boost productivity levels significantly. In-built gamification processes enable team members to send virtual gifts to one another and express appreciation and care. Each new achievement unlocks several gifts that users can share with their teammates. Beyond this, team members are rewarded for their excellent performance through celebrations with fun activities conducted remotely and strengthen bonds within.

Troopr is a digital assistant that helps with conversational Agile project management for self-organizing teams that work with Slack. The process automation is helpful in planning for successful Agile practices such as project planning, tracking, reporting, and the likes. With Troopr, one can work seamlessly with the project management tools of their choice including Jira, GitHub and more. This project tracking tool helps to supercharge team engagement, thus boosting productivity. The software offers instant onboarding, without requiring any overheads. The users simply need to invite Troops to their Slack channel for letting them know. Troopr enables users to plan and keep track of their work without switching to a different context. With this software, one can create, assign, update and browse tasks in Slack. Moreover, it comes with a stunning custom dashboard that enables users to get real-time project overviews and insights. One can automate alerts and workflows, by scheduling custom alerts, daily standup, and nudges, thus helping the team to be in sync while retaining its accountability.

This software is used to manage teams in real-time. Enables you to build camaraderie, collaboration, and connections among your teammates all in one place. Using trivia you can practice real-time virtual team-building exercises. All you need is to get your team on Trivia - a fun, memorable, and engaging way to build a happy unit. It has 50,000+ MCQ-type trivia questions across 30+ categories for you to get started instantly. The fun and social games are a suite of games purposely built for fostering a happy, healthy, and strong team. The famous board Pictionary is also recreated on this platform which your team can play and rejoice virtually. Built for fun, trivia takes security seriously which includes encryption, network security, administrative access control, server hardening, and more. Trivia provides solutions for New Employment Onboarding, Employee Engagement, Remote Teams, and Virtual Happy Hour. The ‘water cooler’ feature lets you connect to your peers for a casual talk about hobbies, passions, and interests and help your fresh hires adapt and settle in faster.

Donut is a quick and easy team management platform to connect your coworkers on Slack. It enables you to form serendipitous connections for DEI talks, peer learning, virtual coffee, and other activities. It streamlines the process of socialization within your organization or team. Your team members will virtually know one another despite being from a different department or at a different location using Donut. Donut handles fortuitous social encounters within your team to help increase trust and foster team spirit. The channels integrate options like lottery or InVision to create Camaraderie across Departments or Distances. With the help of this slack addition, your team will be able to participate in Donut intros by simply joining the channel you created. Donut matches two co-workers, inviting channel users to direct messages to each other to meet up for a coffee or maybe a donut. Work has become increasingly reliant on virtual connections. There is a lack of sociability and team spirit as a result of this. This is where Donut comes in, assisting your team in socializing and connecting online over Slack.

Introducing Motion, the ultimate productivity tool for professionals looking to reach new heights in efficiency and organization. With Motion, say goodbye to the days of juggling multiple task management tools and hello to a whole new level of productivity. What sets Motion apart from the rest? It's the seamless integration of automation and artificial intelligence that truly sets it apart. This cutting-edge platform takes the task management to a whole new level by employing intelligent algorithms to plan day effectively, going above and beyond traditional task management. One of the standout features of Motion is its ability to schedule meetings seamlessly. No more wasting precious time going back and forth with endless emails and missed connections. Motion takes care of it all, leaving with more time to focus on what really matters. But Motion isn't just about meetings. It's also dedicated to building the perfect to-do list tailored specifically to the priorities. With its intuitive features, Motion understands the importance of a streamlined workflow and ensures that the tasks are always aligned with goals. Say hello to Motion, the game-changer in task management. Embrace the future of productivity and unlock true potential with Motion today.

Zirtual has the best virtual assistants in the business. With a Zirtual Assistant on your side, you’ve got more time in your day to do what really moves the needle. Talk to more clients. Even with the most optimized processes, you and your team will get nowhere without the right hands to help out. Even for the stuff, you think you’re too close to let go of, you can get help. Hire a personal assistant to help you execute the repetitive work that holds you back from making the biggest impact possible in your role or business.

Clockwise is a calendar assistant that assists users to optimize calendars and free up blocks. This helps one to devote time to what matters most like any strategic planning, research project or any other stuff. It helps in increasing focus time of users by 11 times. It largely takes care of the busywork such as resolving meeting conflicts, handling different time zones, etc. Besides this, it also lets users create uninterrupted blocks of time to efficiently manage all tasks. Users can chalk out their day and plan accordingly and also coordinate between multiple schedules through the software seamlessly. Clockwise works in 4 easy steps, firstly, it connects to the user’s calendar; secondly, it allows users to choose their flexible meetings; thirdly, Clockwise moves those meetings to the least disruptive time and lastly, it lets one to focus primarily on time and arrangement of the most important projects. The software seamlessly integrates with tools such as slack and web application, Google Calendar Chrome Extension, etc. that are the most-used ones at the workplace.

Polly is a survey management software that is created for Slack and Microsoft Teams. Polly helps the users to get timely feedback from the right people at the right time. It provides a frictionless authoring and survey taking experience to the user irrespective of whether they are on Slack or on Microsoft teams. The software’s broad applicability and the easy user interface allow users to automate their workflows by recurring meeting feedback, employee pulse surveys etc. Users can even create custom processes around the workflows with no code, this way they get more time to focus on other significant matters. Polly allows teams of all sizes to measure and act on feedback. The team members can use Polly to make more informed decisions and increase transparency across their organisation. Polly cares about the user’s security and privacy, for which they provide security with privacy shield and GDPR Compliance, SSO and data encryption.

Geekbot is a productivity tool that uses pre-filled templates in Slack and Microsoft Teams to assist businesses automate surveys, standups, meetings, sprint reviews, and other procedures. Team leaders can use Gantt charts to visualize the connections between tasks, projects, and everyday operations. Businesses can also take snapshots of sales progress in order to track important performance indicators (KPIs). Geekbot is a collection of bots that engage with team members by asking questions in order to learn about the emotion of natural language responses. Survey responses can be broadcast across private or public channels, and reports can be extracted and shared with stakeholders as needed. Supervisors can use Geekbot to track team engagement and conduct monthly check-ins with employees. Support is provided via live chat, FAQs, and a knowledge base, and the product is accessible for free or on a monthly subscription basis. Users can tailor the questions for each standup to fit the department or team, as well as set a specific tone. Geekbot understands basic chat instructions like 'login,"report,' and 'off,' and primary users can determine who has editing access and who is restricted to reporting.

Standuply is a Slack bot that helps companies simplify the way they conduct agile project management standup meetings. By using the Standuply Slack Standup Meeting bot you can set a recurring time to run your standup (on Slack), add questions, invite participants, and set reminders for these meetings. At the appointed time, the Standuply bot then reaches out to each participant and asks them the questions you have input. The bot aggregates the information and produces a report on the answers once everybody has replied to the questions. With Standuply, you can also run polls and retrospective standups, following the same process as above, as well as record video messages to send to your team, and run polls or set recurring questions. Standuply acts as the agile scrum master by producing reports and graphics charting your team’s progress, with suggestions on where you can improve. You also integrate other commonly used tools such as Google Analytics, Trello, and Salesforce.