Zoho Desk vs Moveworks Comparison

Remove All ADD PRODUCT Zoho Desk Moveworks Salesforce Service Cloud	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Desk Help Desk Software (3462 Ratings)	79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Moveworks Help Desk Software	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Salesforce Service Cloud Help Desk Software (1867 Ratings)
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ADD PRODUCT	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Zoho Desk Help Desk Software (3462 Ratings)	79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Moveworks Help Desk Software	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Salesforce Service Cloud Help Desk Software (1867 Ratings)
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Overview

Summary

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

Moveworks is an employee service management platform that helps companies by making the work environment productive for their employees. Moveworks is an all-in-one platform for all the work, issuing an IT ticket to managing the HR portal. The platform offers an intelligence engine, triage, multilingual support, performance dashboards, and integration partners. For IT teams, conversational AI can automate a variety of tech issues, from provisioning software, resetting passwords and creating email groups. Moveworks also helps companies create an effortless employee experience. The platform makes sure that an organisation complies with every financial policy. It provides the right paragraph from the company’s knowledge base. Furthermore, Moveworks maximises the value of these resources. It immediately learns new information and surfaces it over chat. Moveworks uses conversational AI to address questions automatically. The platform’s bot surfaces the exact answer based on the user’s role, location, and security permissions. Moveworks personalise messages to cut through the noise. ..read more

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. ..read more

Features

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing Helps automatically routing queries and data to the right agent
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Pleasanton, California / +1 888-900-9646

Mountain View, California

San Francisco, California / 1-800-667-6389

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Mobile - Windows
Mobile - BlackBerry
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features 3 Free Agents Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi-language Help Desk Mobile Apps 24x5 Email Support Standard $20 /User/Month Features Includes features of Free plan, plus Social & Community Channels Product-based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self-service 24x5 Phone Support Add-On ($6 per Light Agent per Month) Professional $35 /User/Month Features Includes features of Standard plan, plus Multi-Department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Mobile SDKs 24x5 Chat Support Add-On ($6 per Light Agent per Month) Enterprise $50 /User/Month Features Includes features of Professional plan, plus Live Chat Zia - Artificial Intelligence Help Center Customization Multi-brand Help Center Advanced Process Management Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Layout Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing 50 Light Agents Add-On ($6 per Light Agent per Month) View Price Page	Moveworks Custom Features Effortless Employee Service Every channel, every issue, every time Multi-language Support Performance Dashboard Triage Movework intelligence Engine View Price Page	Essentials $25 /User/Month $25 per User per Month** billed Yearly All-in-one sales and support app* Features Case Management Service Console App(s) Knowledge Telephony Integration (CTI) Note : * Essentials edition good for up to 10 users. This edition requires an annual contract. Monthly pricing available on Essentials edition. Professional $75 /User/Month $75 per User per Month billed Yearly Complete service CRM for teams of any size Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Enterprise $150 /User/Month $150 per User per Month billed Yearly Customizable CRM for comprehensive service Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Web Services API Unlimited $300 /User/Month $300 per User per Month billed Yearly Unlimited CRM power Features Case Management Service Console App(s) Knowledge Service Contracts and Entitlements Telephony Integration (CTI) Web Services API 24/7 Support View Price Page