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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist logo

Zoho Assist

Remote Access Software

4.4 5,184 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RemotePC logo
Remote Access Software

3.5 127 user ratings

View Details

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TeamViewer logo
Remote Access Software

4.7 5,096 user ratings

View Details

Overview

Description Zoho Assist is a web-based remote access software designed to provide seamless remote support and facilitate screen sharing. Compatible with both Android and iOS, it simplifies the management of unmanaged systems. Users can transfer files of up to 100GB between computers and devices across various networks. Real-time collaboration is made effortless, enabling virtual meetings and training sessions with ease. Zoho Assist also features remote rebooting and reconnecting capabilities, allowing users to enjoy unattended remote access with just a click. Additionally, it offers the ability to remotely control power options such as restart, shutdown, log off, and hibernate. Plus, its firewall-friendly design ensures smooth operation. Read more RemotePC web-based remote access software is an affordable solution for remotely managing the PCs and Mac. It comes with a good set of features as well to support its expected functionalities. Unattended access, remote printing, file transfer, session recording, session transfer, and wake on LAN are some of its main features. The software is multi-platform friendly. Remote control feature helps to manage systems and accessing data even when you are on a tour. RemotePC offers remote access 24*7. It uses TLS v 1.2/AES-256 encryption for sending user authentication data between remote & local systems. Collaboration is supported via chat messages & whiteboard tools.Access is password-protected. Read more TeamViewer solutions are now smarter with AI, offering fast and reliable support to track issues, identify trends, and resolve problems before they impact users. With AI-powered features, users can proactively address issues, ensuring seamless IT support on a secure-by-design platform. Troubleshoot customer machinery remotely in seconds using Smart Service, or rely on TeamViewer’s secure remote connectivity to solve problems quickly and efficiently. As the world’s largest and fastest remote connection network, TeamViewer provides everything required to manage computers, servers, and devices from anywhere. It’s the ultimate enterprise remote support tool, offering industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfers. Whether for IT professionals or businesses, TeamViewer ensures unmatched reliability and security in remote support, making it the only tool to stay connected and in control. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $6.21.
  • Free Trial Available
  • Starts at $24.9. Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    75%
  • Popularity
    73%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    79%
  • Momentum
    64%
  • Popularity
    69%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    100%
  • Momentum
    71%
  • Popularity
    87%
SaaSworthy Awards # 4 Fastest Growing # 3 Most Searched
Not Available
# 2 Most Worthy # 1 Fastest Growing

Features

Total Features
9 Features
9 Features
9 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
  • + 4 More - Show Less
  • Unique Features
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.4/5 5,184 user ratings
    3.5/5 127 user ratings
    4.7/5 5,096 user ratings
    Rating Distribution
    • Excellent

      74.5%
    • Very Good

      13.7%
    • Average

      1.9%
    • Poor

      1.1%
    • Terrible

      8.8%
    • Excellent

      52%
    • Very Good

      11%
    • Average

      1.6%
    • Poor

      3.1%
    • Terrible

      32.3%
    • Excellent

      77.1%
    • Very Good

      17%
    • Average

      2.3%
    • Poor

      0.7%
    • Terrible

      2.9%
    User Sentiments

      Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

      Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

      Affordable Pricing, Ease of Use, Fast Connection Speed, Cross-Platform Compatibility

      Occasional Disconnections, Mobile App Usability Issues, Limited Multi-Monitor Support, Unattended Access Setup Challenges

      Ease of Use, Fast and Reliable Connection, Excellent Customer Service, Free for Personal Use

      Complex New User Interface, Falsely Flagged as Commercial Use, Occasional Connection Issues, Slow File Transfer Speeds

    Review Summary

    Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

    RemotePC garners praise for its user-friendly interface, smooth remote control capabilities, and reliable performance. Reviewers appreciate the ease of setting up and using the software, even for non-technical users. The ability to remotely access files and applications from anywhere with an internet connection is a major advantage, and users find the software responsive and efficient. Additionally, RemotePC's customer support team is lauded for their promptness, helpfulness, and ability to resolve issues quickly and effectively.

    TeamViewer is generally well-received by users for its remote access and support capabilities, receiving positive feedback for its ease of use, cross-platform compatibility, and reliable performance. The software is lauded for its user-friendly interface, making it accessible to users of varying technical expertise. Additionally, users appreciate the range of features offered, including screen sharing, file transfer, and remote control, which enhance collaboration and troubleshooting processes. However, some users have reported occasional connectivity issues and concerns regarding the cost of certain features. Overall, TeamViewer is considered a dependable and effective solution for remote access and support, with a user-friendly interface and a comprehensive set of features.

      Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $10.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $6.21.
    • Free Trial Available
    • Starts at $24.9. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Standard (Remote Support) $10.00 $12.00 per user / month

    Professional (Remote Support) $15.00 $18.00 per user / month

    Enterprise (Remote Support) $24.00 $28.00 per user / month

    Standard (Unattended Access) $10.00 $12.00 per user / month

    Professional (Unattended Access) $15.00 $18.00 per user / month

    Consumer (For 1 Computers) $22.12 $22.12 per year

    SOHO (For 10 Computers) $6.21 $9.95 per month

    Team (For 50 Computers) $18.71 $29.95 per month

    Enterprise (For 100 Computers) $37.46 $59.95 per month

    TeamViewer Remote Access $24.90 $24.90 per month

    TeamViewer Business (For Single Users) $50.90 $50.90 per month

    TeamViewer Premium $112.90 $112.90 per month

    TeamViewer Corporate $229.90 $229.90 per month

    TeamViewer Tensor Custom

     
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    Screenshots & Videos

    Screenshots Downloads
    + 11 More
    Not Available Remote Access
    + 1 More
    Videos Video Thumbnail
    + 1 More
    Not Available Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Pleasanton, CA Founded in: 1996 Located in: California, United States Located in: Göppingen, Germany Founded in: 2005
    Contact Details

    +1 (888) 900-9646

    https://www.zoho.com/assist/

    1-818-275-5909

    https://www.remotepc.com/

    +49 7161 305898581

    https://www.teamviewer.com/en/products/teamviewer/

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