Aspect Via vs Whelp Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Aspect Via

Call Center Software

4.5 15 user ratings

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Whelp

Call Center Software

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Overview

Description

Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs. Read more

Whelp provide a truly omnichannel software solution for businesses to unify all existing traditional and modern customer support channels into one feature-rich platform. We help businesses to build one-to-one approach to customer support and service, convert leads faster into customers, learn everything about every customer from purchase and engagement history to most frequently asked questions. Read more

Pricing Options

Free Trial Not Available
Aspect Via Offers Custom plan.

Free Trial Not Available
Starts at $299.0. Offers Free-forever plan.

SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

74%
Momentum

60%
Popularity

61%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%
Reviews

60%
Momentum

63%
Popularity

79%

Features

Total Features	5 Features	3 Features
Common Features for All	Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 15 user ratings	Not Available
Ratings Distribution	Excellent 52.6% Very Good 42.1% Average 2.6% Poor 2.6% Terrible 0%	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Aspect Via Offers Custom plan.	Free Trial Not Available Starts at $299.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Aspect Via Custom	Freemium Free Medium $299.00 $299.00 per month Premium $990.00 $990.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.7 Based on 63 Ratings Aspect Via Vs Call Center Studio TelebuHub Aspect Via Vs TelebuHub ipSCAPE 4.9 Based on 33 Ratings XCALLY 4.9 Based on 146 Ratings Aspect Via Vs XCALLY RingCentral Engage Digital 4.3 Based on 26 Ratings	DialedIn Zendesk Talk 4.3 Based on 2233 Ratings Whelp Vs Zendesk Talk LiveAgent 4.7 Based on 2506 Ratings Call Center Studio 4.7 Based on 63 Ratings Whelp Vs Call Center Studio XCALLY 4.9 Based on 146 Ratings Whelp Vs XCALLY
	View All Aspect Via Alternatives	View All Whelp Alternatives