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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more | NovoChat is an omnichannel messaging platform that enables companies to broadcast messages and promotions over WhatsApp and Messenger. It also allows them to provide multi-agent customer support over the aforementioned platforms, facilitating steady business growth. Moreover, with NovoChat, companies can send messages to the loyal client base in bulk, providing all the required updates about current proceedings within the organisation. Admins can start with the particular solution in three easy steps, they need to generate a workspace, upload CSV files of contacts and start generating personalised messages. It can also be used to have 1:1 conversations, generate sales opportunities and in customer segmentation tasks. The effective use cases of NovoChat goes as, FB messenger on website, LINE on website, chat button on website and Telegram on website. Lastly, users can depend on the knowledge base of NovoChat to learn how to broadcast messages on Whatsapp business, add chat buttons on their websites and WhatsApp business on websites. Read more |
Pricing Options |
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SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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4 Features
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Common Features for All |
Agent Scheduling
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Startup $14.14 $14.14 per month Advanced $56.54 $56.54 per user / month Enterprise Custom |
Free Free Business $19.00 $19.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Screenshots | Not Available |
Company Details | Located in: Berlin, Germany | Located in: Singapore |
Contact Details |
Not available https://www.vicodo.com/ |
Not available https://novochat.co/ |
Social Media Handles |
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Not available |
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