Avaya Aura |
| Description | VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility. Read more | 3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers. Read more |
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Robust Functionality, Ease of Use, Open-Source Platform, Extensive Integrations Outdated User Interface, Occasional Latency Issues, Technical Glitches, Limited Customer Support |
Ease of Use, Mobile App Functionality, Cost Effectiveness, Extensive Integrations Mobile App Bugs, Occasional Call Quality Issues, Limited SIP Provider Support, Support Response Times |
| Review Summary |
Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users. |
Users appreciate 3CX's ease of use, cost-effectiveness, and feature-richness. Many reviewers highlight its user-friendly interface, straightforward setup process, and comprehensive range of features, including call forwarding, voicemail, video conferencing, and integration with various CRM systems. Additionally, 3CX's pricing is considered competitive, especially for small businesses and startups. Reviewers also mention the reliability and call quality of the platform, with some noting occasional glitches or connectivity issues. Overall, users generally express satisfaction with 3CX, citing its user-friendly design, feature set, and affordability as key strengths. |
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VICIdial Others |
3CX Free Free 3CX SMB $175.00 $175.00 per year 3CX PRO $145.00 $145.00 per year 3CX ENT $180.00 $180.00 per year |
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| Company Details | Located in: St Petersburg, Florida | Located in: Nicosia, Cyprus Founded in: 2005 |
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+1-727-245-1970 http://www.vicidial.com/?page_id=210 |
Not available https://www.3cx.com/ |
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