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| Description | VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view. Read more | Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues. Read more |
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Users generally praise VCC Live for its robust features, ease of use, and excellent customer support. Reviewers commend its comprehensive functionality, including customizable dashboards, call monitoring, and real-time analytics, which provide valuable insights into agent performance and customer interactions. Users appreciate its user-friendly interface, with intuitive navigation and straightforward reporting, making it accessible to users of all skill levels. Additionally, VCC Live's customer support team receives consistent praise for their responsiveness, expertise, and willingness to go the extra mile. |
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Standard $50.00 $60.00 per month Professional $70.00 $85.00 per month Multichannel $85.00 $105.00 per month Premium Custom |
Ozonetel CloudAgent Custom |
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| Company Details | Located in: Budapest, Hungary | Located in: Wilmington, Delaware Founded in: 2007 |
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+36 1 999-7400 https://vcc.live/call-center |
+1 559-888-7084 https://ozonetel.com/in/cloudagent-call-center-solution/ |
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