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| Description | Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more | thinQ is a robust voice and text messaging platform that provides better inbound and outbound voice, plus SMS/MMS text messaging services at scale. Trusted by many top brands, this platform provides custom communication solutions to fit every need. thinQ is easy-to-use, robust and powerful. With this platform, companies can leverage the performance of the 40 voice carriers in the industry and send more calls per second. Also, the platform’s text and multimedia messaging facilities further allow users to add more messages per second along with pictures, videos, audio, emojis and Unicode support. With thinQ’s built-in disaster recovery technology, companies can also avoid expensive and embarrassing carrier outages. Furthermore, thinQ makes it easy to purchase, port, and provision local DIDs through its cloud-based outlook. The platform also offers local routing number (LRN) and caller ID (CNM) solutions which enables users more transparency, accuracy and savings. Real-time API integration provided by this particular goes as, Vonage, Twilio, Nexmo, SignalWire, Plivo and SIP trunk. Read more |
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Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication Capabilities Inconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional Service Outages |
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Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. |
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Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month |
thinQ Custom |
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| Company Details | Located in: California, United States | Located in: Raleigh, North Carolina |
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Not available https://www.twilio.com/flex |
(877) 506-0747 https://www.thinq.com/ |
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