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| Description | Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more | MSG91 is a top-notch communication platform trusted by more than 30,000 businesses. It comes equipped with a fully-featured communication API for individual businesses and developers alike, enabling them to engage with customers in a global format. Moreover, businesses can also depend on the omnichannel platform to deliver consistent experience over transactional emails, automate website specific SMS deliveries and utilise voice communication as per need. They can even proceed to offer interactive communication through IVR, call assigning, call redirecting and call recording. For teams working together, MSG91’s inbuilt cloud customer support solution helps with quick request resolution across multiple channels, preferred by individual clients. Available 2FA integration mechanism helps with added protection and reliable authentication alike. Covered use cases include number lookup, pin generation, voice failover and global coverage. The platform also offers a real-time integration facility with external platforms like Cs-Cart, Zoho Campaign and ERP Next. Read more |
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Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication Capabilities Inconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional Service Outages |
Easy API Integration, Reliable SMS Delivery, Responsive Customer Support, Competitive Pricing Unreliable Dashboard, Complicated WhatsApp Business API, Inconsistent API Performance, Poor International Delivery |
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Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. |
Based on reviews from various platforms, users generally appreciate MSG91's reliable messaging services. They highlight its user-friendly interface, efficient bulk SMS delivery, and responsive customer support. However, some users have encountered occasional technical issues like delayed messages or connectivity problems. Additionally, a few reviewers have suggested that pricing could be more competitive. Overall, MSG91 is considered a trustworthy and efficient SMS solution with room for improvement in certain areas. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month |
MSG91 Custom |
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| Company Details | Located in: California, United States | Located in: Indore, MP |
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Not available https://www.twilio.com/flex |
01800 121 2911 https://msg91.com/ |
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