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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Telax logo
Call Center Software

4.6 28 user ratings

View Details

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallTools logo
Call Center Software

5 223 user ratings

View Details
Featured

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details. Read more CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. Read more Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    78%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    65%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    74%
  • Momentum
    65%
  • Popularity
    67%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%
SaaSworthy Awards
Not Available
# 9 Most Popular # 9 Most Searched
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • NA

Reviews & Ratings

User Rating
4.6/5 28 user ratings
5/5 223 user ratings
Not Available
Rating Distribution
  • Excellent

    64.3%
  • Very Good

    32.1%
  • Average

    0%
  • Poor

    3.6%
  • Terrible

    0%
  • Excellent

    98.7%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    1.3%
Not Available
User Sentiments
    Not Available

    Excellent Customer Support, Ease of Use, Effective Sales Funnel Management, Reliable Web-Based Dialer

    Occasional System Downtime, Limited Reporting Functionality, Complex Lead Upload Process, Lack of Bulk Text Messaging

    Not Available
Review Summary
Not Available

CallTools is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and strong analytics capabilities. Reviewers noted its effectiveness in improving sales performance, with particular appreciation for its lead management, call tracking, and reporting functionality. However, some users expressed concerns regarding occasional technical glitches and limited customization options. Overall, CallTools is considered a reliable and efficient solution for businesses seeking to enhance their sales operations.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
Pricing Plans
Monthly Plans Annual Plans

Telax Custom

CallTools Custom

 
View Detailed Pricing
View Detailed Pricing
Not Available

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Screenshots & Videos

Screenshots Telax Demo - Telax Admin Portal Configuration Classification
+ 5 More
Campaign screenshot
+ 7 More
24/7 coverage, zero missed calls
+ 1 More
Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 2 More
Not Available

Vendor information

Company Details Located in: Ontario, Canada Located in: Irvine, California Founded in: 2015

Not available

Contact Details

647-277-1000

https://telax.com/

1-800-679-1637

https://calltools.com/

Not available

http://consio.ai/

Social Media Handles

Not available

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