Home/CRM Software/SuiteCRM vs VtigerUpdated on: March 4, 2024

Compare SuiteCRM vs Vtiger

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SuiteCRM
SuiteCRM CRM Software (81 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Vtiger
Vtiger CRM Software (393 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM
Zoho CRM CRM Software (2536 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Pipedrive CRM
Pipedrive CRM CRM Software (2742 Ratings)
Get Free Quote

Get Free Quote

Get Free Quote

Get Free Quote

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SuiteCRM

SuiteCRM

CRM Software (81 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Vtiger

Vtiger

CRM Software (393 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho CRM

Zoho CRM

CRM Software (2536 Ratings)
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Pipedrive CRM

Pipedrive CRM

CRM Software (2742 Ratings)
Get Free Quote

Get Free Quote

Get Free Quote

Get Free Quote

Overview

Summary

SutiCRM is a powerful cloud-based CRM platform that automates marketing, sales, support, and contracts. Businesses make use of the service to nurture new leads and maintain strong relationships with existing clients. It is a multi-sided Platform (MSP) that handles all the core business aspects from a single place. The tool is fully centralised and can be customised as per each business` needs. Since it is a cloud-based solution, the data is accessible to everyone instantaneously without any manual effort. Most of the repeated marketing activities can be taken care of by its marketing automation tool. It also helps in lead generation, sending promotional mailers, and does accurate lead assignment. The sales process is also automated in the tool which helps in quick collaboration, making it easier for the team to reach sales targets. Its reporting and analytics tool aids in gaining a deeper insight into the complete lead cycle, which helps in optimisation at each drop-off stage. ..show more

Vtiger all-in-one CRM stands out as a comprehensive solution designed to streamline and enhance the synchronization between the company's marketing, sales, and support teams by leveraging unified customer data through its One View feature. Simplifying CRM to its core, Vtiger equips businesses with the necessary tools and functionalities across crucial departments such as Sales, Help Desk, and Marketing. This enables a holistic view of customers, incorporating essential details like names, phone numbers, previous interactions, and account history for more informed decisions and strategies. By utilizing features such as landing pages, web forms, email campaigns, and customized sequences, Vtiger CRM aids in acquiring leads and fostering enduring relationships. The Process Designer feature further allows for the designing, automation, implementation, management, monitoring, and optimization of business processes, enhancing operational efficiency. Moreover, Vtiger's extensive collection of preloaded email and print templates streamlines communication and document customization, saving valuable time. Additionally, Vtiger simplifies appointment scheduling, enabling meetings to be arranged in just a few clicks, thereby ensuring that managing the business engagements is both efficient and hassle-free. ..show more

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

Pipedrive revolutionizes the sales process by providing a comprehensive platform that lets to track the sales pipeline, manage leads, and automate tasks all in one place. This high-powered tool ensures that never miss a follow-up and that focus is always on the right leads with its automated sales conversation capabilities. Real-time sales reports deliver insights directly to the fingertips, offering full transparency into the nuanced dynamics of the sales funnel. With Pipedrive, equipped with superior forecasting, explicit goal-setting, team monitoring, and advanced sales metrics tools that empower to make data-driven decisions swiftly and with confidence. The kanban-style dashboard is not just visually intuitive but also matches each step of the buyer's journey, allowing to seamlessly adjust the pipelines in alignment with deal progression, while timely notifications keep on top of follow-ups. Integration with essential apps streamlines the workflow, while importing data from spreadsheets or other software is a breeze, ensuring a smooth transition. With Pipedrive, not just managing a pipeline; are overseeing a seamlessly integrated sales ecosystem, where linking products or services to deals is simple, giving the leverage to navigate negotiations effectively and paint the bigger picture of the business achievements. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Customization Helps to customize the system for use in industry-specific use cases

Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Document Management Ability to store and manage various information and documents in electronic format.

IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis

Lead Management A systemized and organized way of managing all your leads and their conversation.

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms

Referral Tracking Track and manage your referred customers.

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Sales Force Automation Streamlined management of the sales cycle from lead to close

Territory Management Helps to assign, manage sales territories and conveniently track their progress

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Stirling, Scotland / +44 (0)1786 585 499

Bangalore, India / +91 9243602352

Pleasanton, California - 94588 / +1 877-834-4428

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Open Source CRM Software

Features

  • Sales
  • Marketing
  • Reports
  • Dashboard
  • Customer
  • Workflow
  • Activity Management
  • Case Management
  • Configuration Studio
Starter
Others

£95 per Month billed Yearly Excludes VAT

Recommended for 1-10 Users for organisations with limited CRM usage who don’t need professional support.

Features

  • Unlimited Users
  • Performance: Standard
  • Storage: 5GB
  • Scheduled Tasks: Hourly
  • 24/7 Application Monitoring and Support
  • Support per Annum: Forum Only
  • Snapshot Backup: Weekly
  • Off Site Backup: Weekly
  • Getting Started Online Training
Business
Others

£332.50 per Month billed Yearly Excludes VAT

Recommended for 5-50 Users with moderate need for workflow and other scheduled tasks who need professional support.

Features

  • Unlimited Users
  • Performance: Enhanced
  • Storage: 40GB
  • Scheduled Tasks: Every 2 minutes
  • 24/7 Application Monitoring and Support
  • Support per Annum: 16 Hours Product Help Desk
  • Snapshot Backup: Daily
  • Off Site Backup: Daily
  • Getting Started Online Training
  • Admin and User Online Training
  • Annual Health Check
Premium
Others

£475 per Month billed Yearly Excludes VAT

Recommended for 10-150 Users where availability, performance and support are of paramount business concern.

Features

  • Unlimited Users
  • Performance: Highest
  • Storage: 120GB
  • Scheduled Tasks: Every minute
  • 24/7 Application Monitoring and Support
  • Support per Annum: 32 Hours Product Help Desk
  • Snapshot Backup: Hourly
  • Off Site Backup: Hourly
  • Getting Started Online Training
  • Admin and User Online Training
  • Annual Health Check
View Price Page
One Pilot
Free

Free plan - ideal for companies getting started on their CRM journey

Features

  • Max users - 10
  • Max records - 3000
  • Contact Management
    • One View
    • Idle Alerts
  • Contact Engagement
    • Emails & Phone Integration
    • Document Engagement
    • Zoom & Google Meet
  • Internal Collaboration
    • Meeting Aide in Vtiger Buzz
    • Actions Page
    • Comments
  • Marketing
    • Lists and Segments
    • Profile Scoring
    • 1000 Emails/month
    • Autoresponders
    • Consents for compliance
    • Web to Lead Forms
    • Email Template Builder
    • List Reports
    • Email Campaign Reports
  • Project Management
    • Tasks & Milestones
    • Subtasks
    • Gantt View
    • Kanban Board
  • Sales Pipeline
    • Customize Sales Stages
    • Deal Kanban View
    • Idle Deal Alerts
    • Time Spent in every Stage
  • Sales Enablement
    • Email Sequences
    • Google + O365 Add-ins
    • Enrich LinkedIn Extension
    • Appointment Pages
    • Workflows
  • Help Desk
    • Email to Case
    • First Response SLA
    • Resolution SLA
    • Business Hours
  • Mobile App
    • Real-time Notifications
    • Actions Page
    • Business Card Scanner
    • Leads, Contacts, Deals, Quotes, Cases
    • Voice Notes
  • Storage
    • 3 GB
One Growth
$12 /User/Month

A CRM for small and medium-sized businesses

Features

  • Max users - 15
  • Max records - 100,000
  • Everything in One Pilot plus:
  • Lead Management
    • Lead Auto-assignment & Routing
  • Action Center
    • Email tracking & real time notifications
  • Salesforce Automation
    • Multiple pipelines
  • Hel[ Desk
    • Organization matching with Email domain
    • Agent level business hours
    • Case satisfaction survey
  • Inventory Management
    • Invoicing
    • Sales Order
  • Reports & Analytics
    • Customizable dashboards
    • Custom schedule reports
  • Automation
    • Opportunity creation from Email
    • Organization creation from Email
One Professional
$42 /User/Month

Standard

  • $30 per User per Month billed Yearly
  • $42 per User per Month billed Monthly

Single App

  • $20 per User per Month billed Yearly
  • $28 per User per Month billed Monthly

A complete CRM that gets all your teams on the same page with Customer One View.

Features

  • Everything in One Growth plus
  • SalesForce Automation
    • Multiple Pipelines
    • Profile & Engagement Scoring
    • Lead Scoring
  • Desk Management
    • Social Ticketing
    • Round Robin Ticket Assignment
    • Least Loaded Ticket Assignment
    • Agent Level Business Hours
  • Conversations
    • Internal Team Collaboration
    • Live Web Chat
  • Dashboards
    • Sales Insights
    • Support Insights
    • Customizable Reports & Dashboards
  • Inventory Management
    • Invoicing
    • Vendor Management
    • Purchase Order Management
    • Subscriptions
    • Payment Tracking
    • Sales Order
  • Project Management
    • Task dependencies (Finish to Start)
    • Automated task end times (User business hours)
  • LMS Portal
    • Courses
    • Concepts
    • Exercises
    • Quiz
    • Questions
  • Process Desginer
    • Business Process Automation
    • Rules, Conditions, and Actions
    • Workflows and Approvals
    • Flowcharts
    • Tasks
One Enterprise
$58 /User/Month

Standard

  • $42 per User per Month billed Yearly
  • $58 per User per Month billed Monthly

Single App

  • $30 per User per Month billed Yearly
  • $42 per User per Month billed Monthly

Fully loaded enterprise grade CRM that gives you best-in-class features for a fraction of the cost of comparable options

Features

  • Everything in One Professional plus:
  • Contact Engagement
    • Best Time to Contact
  • Salesforce Automation
    • Multi Currencies
  • Internal Ticketing
    • Internal Ticketing system for employees
    • Internal ticket Insights
  • Help Desk
    • Work order management
  • Project Management
    • Automated Time Tracking and Billing
View Price Page
Standard
$20 /User/Month

Automate and optimize your sales cycle

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
  • Automation and Process Management
    • Workflow rules
    • Email notifications
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
Professional
$35 /User/Month

Improve customer acquisition and accelerate growth

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
Enterprise
$50 /User/Month

Manage global CX operations with the complete CRM

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
Ultimate
$65 /User/Month

Scale exponentially with dedicated BI capabilities

Features

  • Sales Force Automation
    • Basic modules
    • Tasks, calls, events
    • Advanced filters
    • Multiple pipelines
    • Scoring rules
    • Sales forecasting
    • Email insights
    • Multiple currencies
    • Macros
    • SalesSignals
    • Assignment rules
    • Multiple scoring rules
    • Custom SalesSignals
    • Email parsers
    • Data entry wizards
    • Portals
  • Automation and Process Management
    • Workflow rules
    • Email notifications
    • Blueprint
    • Webhooks
    • Record approval process
    • Data review process
    • Custom functions
    • CommandCenter
  • Product Customization
    • Homepage customization
    • Rename tabs
    • Custom list views
    • Custom fields
    • Canvas
    • Tab groups
    • Validation rules
    • Custom modules
    • Custom buttons
    • Page layouts
    • Translations
    • Developer sandbox
  • Reports and Analytics
    • Predefined reports
    • Predefined dashboards
    • Custom reports and dashboards (Limited)
    • Basic dashboard components
    • Analytics mobile app
    • Custom reports and dashboards (Unlimited)
    • Advanced dashboard components
    • Anomaly detectors
    • Webform analytics
    • Zoho Analytics
  • Artifical Intelligence
    • Data enrichment
    • Prediction
    • AI sales forecasting
    • Anomaly detection
    • Recommendation
    • AI analytics
    • Communication
    • Image validation
    • Conversational AI
    • Email intelligence
    • Conversation intelligence
    • Voice of the Customer
  • Marketing Automation
    • Email templates
    • Email authentication
    • Mass email
    • Social profile integration
    • Email relay
    • CRM for Google Ads
    • Attribution
    • Segmentation
    • Auto-responders
  • Security
    • Profiles
    • Role-based hierarchy
    • Multiple organizations
    • GDPR compliance
    • CRM audit logs
    • IP address restriction
    • Field-level security
    • Reporting hierarchy
    • Record-level sharing
    • Territory management
    • Data encryption
  • Lite users add-on
    • Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly)
CRM Plus
$69 /User/Month

Unify sales, service, and marketing on one platform

Features

  • Eight apps, all features included
  • Users have access to all apps
  • Fully integrated
CRM Flex
$14 /User/Month

billed Yearly

Build a custom sales, service, and marketing bundle

Features

  • Select the apps you need
  • Select editions and users for each app
  • Fully integrated
View Price Page
Essential
$11.9 /User/Month

Get organized and set up simple sales processes quickly

Features

  • Lead, deal, contact, calendar and pipeline management
  • Seamless data import and 400+ integrations
  • 24/7, multi-language support
Advanced
$24.9 /User/Month

Never miss the next step with easy-to-use email and automations

Features

  • Includes features of Essential plan, plus
  • Full email sync with templates, open and click tracking and group emailing
  • Automations builder, including email sequences
  • Meeting, email and video call scheduling
Professional
$49.9 /User/Month

Optimize performance with more customizations and reporting

Features

  • Includes features of Advanced plan, plus
  • Streamlined lead routing and account access controls for teams
  • Document and contract management with e-signatures
  • Revenue forecasts and deeper reporting capabilities
  • Extra deal and field customization options
Power
$59.9 /User/Month

Empower larger teams with flexible collaboration and support

Features

  • Includes features of Professional plan, plus
  • Project planning, tracking and delivery
  • Phone support and CRM onboarding
  • Scalable control of account permissions and visibilities
  • Ideal for increasingly busy pipelines and complex team structures
Enterprise
$74.9 /User/Month

Experience Pipedrive without limits and have ultimate peace of mind

Features

  • Includes features of Power plan, plus
  • Enhanced security preferences
  • Complete access to all features
  • Unlimited reports and customizations
  • Double the number of automations per user
View Price Page

SCREENSHOTS

SuiteCRM Screenshots
View 3 screenshot(s)
Vtiger Screenshots
View 7 screenshot(s)
Zoho CRM Screenshots
View 13 screenshot(s)
Pipedrive CRM Screenshots
View 6 screenshot(s)

INTEGRATIONS

  • Gmail
  • GotoMeeting
  • Quickbooks
  • MailChimp
  • DocuSign
  • Zoom
  • Xero
  • Olark
  • Gmail
  • Exotel
  • Dropbox Business
  • Microsoft Teams
  • Clickatell
  • Cisco Webex Meetings
  • PayPal
  • Ozonetel CloudAgent
  • Plivo
  • Quickbooks
  • Telzio
  • Zapier
  • Zoho Sign
  • PieSync
  • Xero
  • Hunter
  • Knowlarity
  • VICIdial
  • Authorize.Net
  • Clearbit
  • Stripe Payments
  • naturalForms
  • Twilio Flex
  • MailChimp
  • DocuSign
  • Tally
  • Constant Contact
  • Razorpay
  • Google Drive
  • WooCommerce
  • Google Meet
  • MYOB
  • Google Docs
  • Leadfeeder
  • Slack
  • Box
  • Zoho Creator
  • Zoho SalesIQ
  • Google Sheets
  • Zoho Desk
  • Saasu
  • Zapier
  • ClickDesk
  • Zoho Sign
  • Zoho Projects
  • PieSync
  • Knowlarity
  • GotoMeeting
  • MailChimp
  • Adobe Sign
  • Zoho Expense
  • DocuSign
  • Constant Contact
  • Zoho Campaigns
  • GetResponse
  • Front
  • Dropbox Business
  • SurveyMonkey
  • Zoho Survey
  • QuoteWerks
  • Quickbooks
  • PandaDoc
  • Zoho Books
  • Zoom
  • Eventbrite
  • Xero
  • Zoho Forms
  • iQuoteXpress
  • Zoho Cliq
  • ActiveCampaign
  • RingCentral Office
  • Twilio Flex
  • Zoho Meeting
  • Zoho Billing
  • Unbounce
  • GoToWebinar
  • Google Drive
  • Proposify
  • Shopify
  • Zoho Social
  • Intercom
  • Gmail
  • Microsoft Teams
  • Asana
  • Slack
  • Trello
  • Google Drive
  • HubSpot CRM
  • Google Meet
  • PandaDoc
  • Quickbooks
  • Zapier
  • Zoom

ALTERNATIVES

Top alternatives to SuiteCRM

Dolibarr ERP CRM
Dolibarr ERP CRM
EspoCRM
EspoCRM
HubSpot CRM
HubSpot CRM
Vtiger
Vtiger
Odoo Accounting
Odoo Accounting

Top alternatives to Vtiger

Zoho Books
Zoho Books
SugarCRM
SugarCRM
Dolibarr ERP CRM
Dolibarr ERP CRM
Odoo Accounting
Odoo Accounting
Salesforce
Salesforce