Home/CRM Software/SuiteCRM vs VtigerUpdated on: February 3, 2023

Compare SuiteCRM vs Vtiger

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SuiteCRM
SuiteCRM CRM Software (91 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Vtiger
Vtiger CRM Software (705 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!
Act! CRM Software (441 Ratings)
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SuiteCRM

SuiteCRM

CRM Software (91 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Vtiger

Vtiger

CRM Software (705 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Act!

Act!

CRM Software (441 Ratings)
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Overview

Summary

SutiCRM is a powerful cloud-based CRM platform that automates marketing, sales, support, and contracts. Businesses make use of the service to nurture new leads and maintain strong relationships with existing clients. It is a multi-sided Platform (MSP) that handles all the core business aspects from a single place. The tool is fully centralised and can be customised as per each business` needs. Since it is a cloud-based solution, the data is accessible to everyone instantaneously without any manual effort. Most of the repeated marketing activities can be taken care of by its marketing automation tool. It also helps in lead generation, sending promotional mailers, and does accurate lead assignment. The sales process is also automated in the tool which helps in quick collaboration, making it easier for the team to reach sales targets. Its reporting and analytics tool aids in gaining a deeper insight into the complete lead cycle, which helps in optimisation at each drop-off stage. ..show more

Vtiger all-in-one CRM enables businesses to streamline their marketing, sales, and support teams by centralizing customer data. One View enables marketing and sales teams to create a shared view of the customer. This allows teams to maximize the ROI of lead generation campaigns and deliver better sales experiences. Playbooks and automation provide advanced insights and tracking. Customer engagement across multiple channels ensures exceptional support. The complete view of the customer enables support teams to drive customer delight and close tickets quickly. ..show more

Customer relationship management (CRM) can be summarised at its most basic level as the activity of managing contacts with customers and potential customers in order to boost sales and customer satisfaction. It also has the impact of improving the company's customer and market reputation. Companies used spreadsheets and lists to manage this process a few decades ago. CRM technology began to evolve in the early 1980s, with the advent of database marketing and the first contact management system. Without any development expertise, you can easily customise your CRM to work for you. You can edit deal stages, add as many columns as you like, manage many pipelines at the same time, and more. Integrate your email to communicate with your connections more effectively. Save time by automatically logging sent emails, keeping track of conversations, and using custom email templates. Receive automatic notifications when a lead opens or responds to an email so you can follow up at the appropriate moment. ..show more

Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you personalize your platform and work-station the way you want so that your employees can adapt to it easily. Make informed decisions with Act! by using its interactive visual dashboard which displays snapshots of real-time metrics. You can also customize these reports in your unique way to get a better understanding of it. With Act! CRM, you get a number of powerful marketing and sales features that help you fuel your business growth. You can also send mobile-friendly campaigns that can drive sales to your contacts and groups. ..show more

Features

Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services

Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.

List Management Enables management of multiple lists and communications with them

Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI

Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.

Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity

Referral Tracking Track and manage your referred customers.

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Stirling, Scotland

Bangalore, India / +91 9243602352

Tel Aviv, Israel

Denver, Colorado / +1 866-873-2006

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

SuiteCRM : On Demand
Custom

OnDemand offers a range of hosted customer solutions and flexible pricing plans designed to empower organisations of all sizes, from start-ups to enterprise.

SuiteCRM Appliance
Custom

Free SuiteCRM appliance with easy graphical setup, web-based administration, and user management via LDAP directory service.
SuiteCRM images available for VirtualBox, VMware and KVM with easy graphical setup, web-based administration, and user management via LDAP directory service.

View Price Page
Pilot (All in one)
Free

Free plan - ideal for companies getting started on their CRM journey

Features

  • Max users - 10
  • Max records - 3000
  • Contact Management
    • One View
    • Idle Alerts
  • Contact Engagement
    • Emails & Phone Integration
    • Document Engagement
    • Zoom & Google Meet
  • Internal Collaboration
    • Meeting Aide in Vtiger Buzz
    • Actions Page
    • Comments
  • Marketing
    • Lists and Segments
    • Profile Scoring
    • 1000 Emails/month
    • Autoresponders
    • Consents for compliance
    • Web to Lead Forms
    • Email Template Builder
    • List Reports
    • Email Campaign Reports
  • Project Management
    • Tasks & Milestones
    • Subtasks
    • Gantt View
    • Kanban Board
  • Sales Pipeline
    • Customize Sales Stages
    • Deal Kanban View
    • Idle Deal Alerts
    • Time Spent in every Stage
  • Sales Enablement
    • Email Sequences
    • Google + O365 Add-ins
    • Enrich LinkedIn Extension
    • Appointment Pages
    • Workflows
  • Help Desk
    • Email to Case
    • First Response SLA
    • Resolution SLA
    • Business Hours
  • Mobile App
    • Real-time Notifications
    • Actions Page
    • Business Card Scanner
    • Leads, Contacts, Deals, Quotes, Cases
    • Voice Notes
  • Storage
    • 3 GB
One Professional (All in one)
$42 /User/Month

Standard

  • $30 per User per Month billed Yearly
  • $42 per User per Month billed Monthly

Single App

  • $20 per User per Month billed Yearly
  • $28 per User per Month billed Monthly

A complete CRM that gets all your teams on the same page with Customer One View.

Features

  • Includes features of One Pilot plan, plus
  • SalesForce Automation
    • Multiple Pipelines
    • Profile & Engagement Scoring
    • Lead Scoring
  • Desk Management
    • Social Ticketing
    • Round Robin Ticket Assignment
    • Least Loaded Ticket Assignment
    • Agent Level Business Hours
  • Conversations
    • Internal Team Collaboration
    • Live Web Chat
  • Dashboards
    • Sales Insights
    • Support Insights
    • Customizable Reports & Dashboards
  • Inventory Management
    • Invoicing
    • Vendor Management
    • Purchase Order Management
    • Subscriptions
    • Payment Tracking
    • Sales Order
  • Project Management
    • Task dependencies (Finish to Start)
    • Automated task end times (User business hours)
  • LMS Portal
    • Courses
    • Concepts
    • Exercises
    • Quiz
    • Questions
One Enterprise (All in one)
$58 /User/Month

Standard

  • $42 per User per Month billed Yearly
  • $58 per User per Month billed Monthly

Single App

  • $30 per User per Month billed Yearly
  • $42 per User per Month billed Monthly

Fully loaded enterprise grade CRM that gives you best-in-class features for a fraction of the cost of comparable options

Features

  • Includes features of One Professional plan, plus
  • Internal Ticketing
    • Internal Ticketing system for employees
    • Internal ticket Insights
  • Desk Management
    • Work order management
  • Process Designer
    • Business process automation
    • Rules, Conditions, and Actions
    • Workflows and Approvals
    • Flowcharts
    • Tasks
View Price Page
Individual CRM
Free

Upto 2 seats

Store and visualize your own contacts

Features

  • Up to 2 team members
  • Up to 1,000 contacts
  • Web forms to capture leads
Basic CRM
$12.5 /User/Month

For 3 Seats

  • $30 per Month billed Yearly
  • $37.5 per Month billed Mothly

Organize all your team’s leads, contacts, & deals

Features

  • Unlimited customizable pipelines
  • Unlimited contacts
  • Unlimited boards
  • Templates for lead, contact & deal management
  • iOS & Android apps
  • Unlimited free viewers
  • Create a dashboard based on 1 board

Based upon the Number of Seats, the pricing plan varies.

Standard CRM
$17 /User/Month

For 3 Seats

  • $42 per Month billed Yearly
  • $51 per Month billed Monthly

Automate sales processes and streamline communication

Features

  • Advanced account, contact, & deal management
  • 2-way email integration with Gmail and Outlook
  • Activity management
  • Quotes & invoices
  • Merge duplicate data
  • Custom CRM automations (250 actions per month)
  • Custom CRM integrations (250 actions per month)
  • Create a dashboard that combines 5 boards

Based upon the Number of Seats, the pricing plan varies.

Pro CRM
$30 /User/Month

For 3 Seats

  • $72 per Month billed Yearly
  • $90 per Month billed Monthly

Gain insights into your entire sales cycle and forecasting

Features

  • Sales forecasting
  • Email tracking & automations
  • Google Calendar sync
  • Sales analytics
  • Customizable email signatures
  • Custom CRM automations (25,000 actions per month)
  • Custom CRM integrations (25,000 actions per month)
  • Create a dashboard that combines 10 boards

Based upon the Number of Seats, the pricing plan varies.

Enterprise CRM
Custom

Manage pre- to post-sales with enterprise-level features

Features

  • Lead scoring
  • Team goals
  • Advanced analytics (dashboards up to 50 boards)
  • Account management
  • Documents for sales
  • Enterprise-scale automations & integrations
  • Enterprise-grade security & governance
  • Multi-level permissions
  • HIPAA Compliance
View Price Page
Act! Premium Desktop
$37.5 /User/Month

CRM + Marketing Automation*

Experience the security and control of an on-premises solution where you deploy and manage the software.

Features

  • Act! Marketing Automation (Basic tier)
  • Rich account management
  • Calendar & activity tracking
  • Dynamic sales pipeline management
  • Act! Insight analytics
  • Office, Outlook®, & Google™ integration
  • Act! Companion mobile app
  • Data import tool
  • Expert technical support3
Act! Premium Cloud
$30 /User/Month

$40 (w/desktop sync)

CRM + Marketing Automation*

Enjoy the convenience and peace of mind of a cloud-based solution where we handle all the technical details.

Features

  • Includes features of Act! Premium Desktop plan, plus
  • Automatic upgrades
  • Nightly backups
  • Disaster recovery
  • 6GB Cloud storage
  • Desktop sync (optional $)
View Price Page

SCREENSHOTS

SuiteCRM Screenshots
View 3 screenshot(s)
Vtiger Screenshots
View 7 screenshot(s)
monday sales CRM by monday.com Screenshots
View 3 screenshot(s)
Act! Screenshots
View 0 screenshot(s)

INTEGRATIONS

    NA
  • Olark
  • Gmail
  • Exotel
  • Dropbox Business
  • Microsoft Teams
  • Clickatell
  • Cisco Webex Meetings
  • PayPal
  • Ozonetel CloudAgent
  • Plivo
  • Quickbooks
  • Telzio
  • Zapier
  • Zoho Sign
  • PieSync
  • Xero
  • Hunter
  • Knowlarity
  • VICIdial
  • Authorize.Net
  • Clearbit
  • Stripe Payments
  • naturalForms
  • Twilio Flex
  • MailChimp
  • DocuSign
  • Tally
  • Constant Contact
  • Razorpay
  • Google Drive
  • WooCommerce
  • Google Meet
  • MYOB
  • Google Docs
  • MailChimp
  • Gmail
  • Google Calendar
  • DocuSign
  • Zoom

ALTERNATIVES

Top alternatives to SuiteCRM

YetiForce CRM
YetiForce CRM
Dolibarr ERP CRM
Dolibarr ERP CRM
EspoCRM
EspoCRM
Salesforce
Salesforce
HubSpot CRM
HubSpot CRM

Top alternatives to Vtiger

Bitrix24
Bitrix24
Pipedrive
Pipedrive
Odoo Accounting
Odoo Accounting
YetiForce CRM
YetiForce CRM
SugarCRM
SugarCRM