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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM logo
CRM Software

4.2 5,344 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vtiger logo
CRM Software

4.3 689 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio logo

Creatio

Low Code Development Platforms (L...

4.7 326 user ratings

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Overview

Description Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more Vtiger all-in-one CRM stands out as a comprehensive solution designed to streamline and enhance the synchronization between the company's marketing, sales, and support teams by leveraging unified customer data through its One View feature. Simplifying CRM to its core, Vtiger equips businesses with the necessary tools and functionalities across crucial departments such as Sales, Help Desk, and Marketing. This enables a holistic view of customers, incorporating essential details like names, phone numbers, previous interactions, and account history for more informed decisions and strategies. By utilizing features such as landing pages, web forms, email campaigns, and customized sequences, Vtiger CRM aids in acquiring leads and fostering enduring relationships. The Process Designer feature further allows for the designing, automation, implementation, management, monitoring, and optimization of business processes, enhancing operational efficiency. Moreover, Vtiger's extensive collection of preloaded email and print templates streamlines communication and document customization, saving valuable time. Additionally, Vtiger simplifies appointment scheduling, enabling meetings to be arranged in just a few clicks, thereby ensuring that managing the business engagements is both efficient and hassle-free. Read more Creatio offers one platform to automate industry workflows and CRM with AI, no-code, and a maximum degree of freedom. Designed for large businesses, it provides enterprise-grade scalability, robust security, and seamless integration to align operations across departments while driving efficiency and innovation. With Creatio, you can take advantage of a ready-to-go industry-leading CRM as well as enable users - whether business users without coding skills or professional developers - to create powerful business apps. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $12.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $25.0.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    90%
  • Momentum
    75%
  • Popularity
    89%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    84%
  • Momentum
    69%
  • Popularity
    85%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    92%
  • Momentum
    74%
  • Popularity
    89%
SaaSworthy Awards # 1 Most Worthy # 5 Highly Rated # 15 Highly Rated # 13 Fastest Growing # 3 Highly Rated # 1 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.2/5 5,344 user ratings
4.3/5 689 user ratings
4.7/5 326 user ratings
Rating Distribution
  • Excellent

    45.4%
  • Very Good

    36.5%
  • Average

    11.9%
  • Poor

    3.5%
  • Terrible

    2.8%
  • Excellent

    51.5%
  • Very Good

    33.5%
  • Average

    12.3%
  • Poor

    1.5%
  • Terrible

    1.2%
  • Excellent

    76.4%
  • Very Good

    19.3%
  • Average

    2.1%
  • Poor

    0.3%
  • Terrible

    1.8%
User Sentiments

    Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

    Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

    Customization Options, Extensive Integrations, Excellent Customer Support, Comprehensive Feature Set

    Outdated User Interface, Mobile App Functionality, Slow Loading Times, Reporting Capabilities

    Easy to Use Interface, Extensive Customization Capabilities, Robust Business Process Automation, Excellent Customer Support

    Mobile App Functionality, Slow Processing Times, Limited Reporting Functionality, Steep Learning Curve

Review Summary

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Overall, users find the product easy to use and affordable, with good customer support. Many appreciate its customization options, mobile accessibility, integration capabilities, and reporting features. Frequent updates and a user-friendly interface are also praised. However, some users mention occasional technical glitches, limited customization options in certain areas, and a learning curve for new users. Reporting capabilities and analytics could also be improved, and some users find the interface outdated.

Overall, users praise Creatio for its user-friendly interface, customization options, and comprehensive features. Many reviewers highlight its ease of use, with some noting that even non-technical users can quickly learn and navigate the platform. Additionally, users appreciate the ability to tailor Creatio to their specific business needs, citing the wide range of customization options and integrations available. The platform's comprehensive functionality is also a key selling point, with reviewers highlighting its capabilities in areas such as sales, marketing, customer service, and project management.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $12.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $25.0.
Pricing Plans
Monthly Plans Annual Plans

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Ultimate $52.00 $65.00 per user / month

CRM Plus $57.00 $69.00 per user / month

CRM Flex $14.00 $14.00 per user / month

One Pilot Free

One Growth $12.00 $12.00 per user / month

One Professional $30.00 $42.00 per user / month

One Enterprise $42.00 $58.00 per user / month

Growth $25.00 $25.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited $85.00 $85.00 per user / month

 
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Alternatives

 

Screenshots & Videos

Screenshots Live Chat System
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Contacts screenshot
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Marketing Dashboard
+ 5 More
Videos Video Thumbnail
+ 3 More
Video Thumbnail
+ 1 More
Video Thumbnail

Vendor information

Company Details Located in: Pleasanton, California - 94588 Founded in: 2005 Located in: Bangalore, India Founded in: 2004 Located in: Boston, MA Founded in: 2013
Contact Details

+1 877-834-4428

https://www.zoho.com/crm/

+91 9243602352

https://www.vtiger.com/

+1 617-765-7997

https://www.creatio.com/

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