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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sprinklr Service logo
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Social logo

Zoho Social

Social Media Management Software

4.5 7,440 user ratings

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Overview

Description Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Read more RADAAR is a top-graded social media management platform for agencies, brands and startups, enabling them to monitor performance levels of shared posts, engage with followers and publish content that stands out from the rest. Users no longer need to monitor multiple social media accounts one at a time, RADAAR is here to get them covered at once. Brands aiming to uplift the visibility rates of individual products can leverage the software to track down industry-specific terms and competitors as well. Further, members working together as a team can collaborate with their co-workers by sending invites and managing access levels. An integrated task manager deployed within the platform consists of Kanban boards, enabling users to organize, plan and manage activities as per convenience. Additionally, RADAAR with its exclusive features and compact metrics lets brands simplify their social media management facilities, streamline workflows and save business timings. Read more Zoho Social is a cloud-based social media management software that is also available in SaaS version and can be run on many devices. The software helps users in monitoring multiple social media channels, doing multi account management and encourage multi-user collaboration too. Zoho Social offers social media performance analytics and data-driven actionable insights to facilitate taking informed decisions. With this software, you can manage and monitor the content and ensure better customer engagement. You can also monitor keywords and schedule multiple posts. You can create content and do automated publishing with the help of this social media management platform. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $7.99. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.00. Offers Free-forever plan.
SW Score & Breakdown

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    69%
  • Momentum
    60%
  • Popularity
    66%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    69%
  • Popularity
    68%
SaaSworthy Awards # 12 Highly Rated # 9 Most Popular # 18 Fastest Growing # 16 Fastest Growing # 4 Highly Rated # 12 Most Popular

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • NA

Reviews & Ratings

User Rating
Not Available
4.1/5 117 user ratings
4.5/5 7,440 user ratings
Rating Distribution
Not Available
  • Excellent

    70.9%
  • Very Good

    7.7%
  • Average

    1.7%
  • Poor

    0%
  • Terrible

    19.7%
  • Excellent

    63.1%
  • Very Good

    30.2%
  • Average

    2.8%
  • Poor

    0.6%
  • Terrible

    3.3%
User Sentiments

    Comprehensive Social Media Management Capabilities, Robust Reporting and Analytics, Effective Customer Service Management, Streamlined Content Scheduling and Publishing

    Steep Learning Curve, Occasional Software Glitches and Bugs, Limited Mobile App Functionality, Inconsistent Data Accuracy in Reporting

    Unified Social Inbox, Extensive Integrations, Comprehensive Social Media Management, User-Friendly Interface

    Occasional Platform Instability, Limited Instagram Functionality, Lack of Google My Business Integration, Occasional Slow Performance

    User-friendly Interface, Robust Scheduling Features, In-depth Analytics and Reporting, Seamless CRM Integration

    Limited Instagram Functionality, Limited Third-Party Integrations, Inflexible Pricing Plans, Mobile App Limitations

Review Summary

Sprinklr garners praise for its robust social media management capabilities, including comprehensive publishing and scheduling tools, in-depth analytics, and effective campaign management. It is lauded for its user-friendly interface, customizable dashboards, and efficient collaboration features. Additionally, Sprinklr's customer support is highly regarded for its responsiveness and expertise. However, some users have expressed concerns about the complexity of certain features and have suggested improvements in reporting capabilities and pricing transparency. Overall, reviewers acknowledge Sprinklr's strengths in social media management but suggest room for improvement in specific areas.

Users applaud RADAAR for its comprehensive and user-friendly platform that simplifies research and comparison of SaaS products. Reviewers find the software's filters and search functions particularly helpful in narrowing down options and identifying suitable solutions. Additionally, users appreciate the in-depth analysis and insights provided by RADAAR, which aid in making informed decisions. They also commend the platform's extensive database of reputable products and the unbiased nature of reviews. However, some users have encountered occasional technical glitches and have suggested improvements to the user interface for a smoother experience.

Positive: User-friendly interface, comprehensive social media management capabilities, effective collaboration tools, excellent customer support, and mobile app availability. Praised for its ability to streamline social media tasks, schedule and publish content efficiently, and track campaign performance with robust analytics. Negative: Occasional glitches and bugs, limited customization options, and difficulty managing multiple social media accounts simultaneously. Some users reported challenges with content scheduling and experienced occasional outages.

  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $7.99. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Sprinklr Service Custom

Basic $7.99 $9.99 per month

Premium $15.99 $19.99 per month

Professional $47.99 $59.99 per month

Non-Profit Organisations Custom

Free Edition Free

Standard (For Business) $10.00 $15.00 per month

Professional (For Business) $30.00 $40.00 per month

Premium (For Business) $40.00 $65.00 per month

Agency $230.00 $320.00 per month

Agency Plus $330.00 $460.00 per month

 
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View Detailed Pricing

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Screenshots & Videos

Screenshots Tickets by status
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Not Available
Videos Video Thumbnail
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Vendor information

Company Details Located in: New York, New York Founded in: 2009 Located in: Istanbul, Turkey Founded in: 2019 Located in: Pleasanton, California
Contact Details

+1 917-933-7800

https://www.sprinklr.com/products/customer-service/

Not available

https://www.radaar.io/

+1 888-900-9646

https://www.zoho.com/social/

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