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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more | Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging. Read more |
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| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
6 Features
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7 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| User Rating |
Not Available
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| Rating Distribution |
Not Available
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| Review Summary |
Not Available
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Sparkcentral is generally well-received by users, earning praise for its intuitive interface, robust features, and excellent customer support. Reviewers highlight its ability to centralize and manage customer interactions across various channels, streamlining communication and improving team collaboration. The platform's automation capabilities and customizable reporting features are also appreciated, enabling businesses to optimize their customer engagement strategies. While some users mention occasional technical glitches or a learning curve for new users, the overall sentiment towards Sparkcentral remains positive, with many users emphasizing its positive impact on their customer service operations. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Startup $14.14 $14.14 per month Advanced $56.54 $56.54 per user / month Enterprise Custom |
Sparkcentral Custom |
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View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings 
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LiveAgent
4.7 Based on 2506 Ratings 
Salesforce Service Cloud
4.6 Based on 2618 Ratings |
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| Videos | Not Available |
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| Company Details | Located in: Berlin, Germany | Located in: New York, New York Founded in: 2011 |
| Contact Details |
Not available https://www.vicodo.com/ |
Not available https://www.sparkcentral.com/ |
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