Smartsupp vs WebsiteAlive Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsupp

Live Chat Software

4.7 411 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WebsiteAlive

Live Chat Software

4.7 5 user ratings

Start Free Trial

Overview

Description	Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more	WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. Read more
Pricing Options	Free Trial Not Available Starts at $10.0. Offers Free-forever plan.	Free Trial Not Available Starts at $30.0. Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 90% Momentum 63% Popularity 82%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 67% Momentum 60% Popularity 76%
SaaSworthy Awards	# 4 Highly Rated # 7 Fastest Growing	# 17 Fastest Growing # 10 Most Searched

Features

Total Features	7 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.7/5 411 user ratings	4.7/5 5 user ratings
Ratings Distribution	Excellent 78.9% Very Good 18.2% Average 1.9% Poor 0.2% Terrible 0.8%	Excellent 66.7% Very Good 33.3% Average 0% Poor 0% Terrible 0%
Review Summary	Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $10.0. Offers Free-forever plan.	Free Trial Not Available Starts at $30.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month	AliveChat $30.00 $30.00 per month AliveChat Plus $50.00 $50.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Smartsupp Alternatives	View All WebsiteAlive Alternatives