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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zoho Desk
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Sponsored
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Front
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| Description | Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems. Read more | Smartchat is a Live Chat Software used to generate leads from your website through a single powerful platform. Monitor and analyze details of your online traffic from a single view and engage with them via live chat in real-time 24/7. Receive real-time alerts to generate leads to make informed decisions. Small and Medium companies make use of the software. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more | Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 3 Most Worthy # 10 Fastest Growing | # 2 Fastest Growing # 6 Most Popular |
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Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response |
Collaborative Commenting Feature, Team Inbox Functionality, Snooze Feature, Extensive Integrations Mobile App Functionality, Search Functionality, Calendar Integration, Confusing Archiving Functionality |
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Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Starter (Self-Service) $80.00 $100.00 per month Regular (Self-Service) $250.00 $300.00 per month Pro (Self-Service) $500.00 $600.00 per month Enterprise (Self-Service) Custom Starter (Help Desk) $24.00 $29.00 per user / month Regular (Help Desk) $40.00 $49.00 per user / month Pro (Help Desk) $80.00 $99.00 per user / month Enterprise (Help Desk) $200.00 $200.00 per month |
Startup $49.00 $49.00 per month Business $199.00 $199.00 per month |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
Starter $19.00 $19.00 per user / month Growth $59.00 $59.00 per user / month Scale $99.00 $99.00 per user / month Premier $229.00 $229.00 per user / month |
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| Company Details | Located in: San Jose, California Founded in: 2019 | Located in: Irvine, California | Located in: Pleasanton, California - 94588 | Located in: San Francisco, California Founded in: 2013 |
| Contact Details |
+1 415-498-1118 https://richpanel.com/ |
+1 657-276-4825 https://www.getsmartchat.com/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Not available https://frontapp.com/ |
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