ClickDesk vs Richpanel Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClickDesk

Live Chat Software

4.1 120 user ratings

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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Richpanel

Help Desk Software

5 1 user ratings

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Overview

Description	ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more	Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems. Read more
Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Available Starts at $24.0. Offers Custom plan.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 64% Popularity 80%	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 64% Momentum 62% Popularity 82%
SaaSworthy Awards	# 14 Most Popular	Not Available

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 120 user ratings	5/5 1 user ratings
Ratings Distribution	Excellent 39.9% Very Good 44.9% Average 4.3% Poor 2.2% Terrible 8.7%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
Review Summary	ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Available Starts at $24.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month	Starter (Self-Service) $80.00 $100.00 per month Regular (Self-Service) $250.00 $300.00 per month Pro (Self-Service) $500.00 $600.00 per month Enterprise (Self-Service) Custom Starter (Help Desk) $24.00 $29.00 per user / month Regular (Help Desk) $40.00 $49.00 per user / month Pro (Help Desk) $80.00 $99.00 per user / month Enterprise (Help Desk) $200.00 $200.00 per month
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Alternatives

	LiveChat 4.6 Based on 2594 Ratings ClickDesk Vs LiveChat LiveAgent 4.7 Based on 2506 Ratings ClickDesk Vs LiveAgent Smartchat ClickDesk Vs Smartchat Zendesk Chat 4.5 Based on 541 Ratings ClickDesk Vs Zendesk Chat HelpOnClick 4.5 Based on 31 Ratings ClickDesk Vs HelpOnClick	LiveAgent 4.7 Based on 2506 Ratings Richpanel Vs LiveAgent Gorgias 4.7 Based on 571 Ratings Richpanel Vs Gorgias LabiDesk 4.6 Based on 24 Ratings Richpanel Vs LabiDesk Deskero 4.6 Based on 265 Ratings Richpanel Vs Deskero HelpDesk 4.5 Based on 64 Ratings Richpanel Vs HelpDesk
	View All ClickDesk Alternatives	View All Richpanel Alternatives